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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,133 Reviews
Call Service Center (201) 825-2700

3,133 Reviews of Prestige Toyota of Ramsey - Service Center

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January 31, 2023

I had to wait 2 hours for oil change and tire rotation unacceptable will be last time I use your service More

by CHOOCHOO0106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
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Feb 01, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback regarding your last service experience. I understand that you were forced to wait a particularly long time for your oil change and tire rotation. I am terribly sorry to hear that your experience was a bad one. I would like to apologize for our long wait. I understand that your time is valuable, and that we wasted it with the delays in our system. I would like you to know that we are currently addressing the issue. I hope that we can make it up to you on your next visit. I apologize on behalf of Prestige Toyota of Ramsey and thank you for your time. - Thomas Carrino

January 29, 2023

Waited at dealership while service being performed. The wait time was very reasonable and we were kept informed of progress by service representative. More

by Hschoenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YANILDA LORA, Elena O'Hair
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Jan 29, 2023 -

Prestige Toyota of Ramsey responded

It's really great to hear that our team was so helpful and you're pleased with everything - thanks!

January 28, 2023

Caroline was very helpful and polite. They just didn’t have the part needed in stock. More

by MELIAS2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Prestige Toyota of Ramsey responded

Thanks for telling us that Caroline was very helpful and polite. We appreciate your comments and we'll share them with our management team.

January 28, 2023

Carolina was kind, helpful and attentive. Every step of the way, she let my wife and I know what was going and was very accommodating. More

by labruce83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's nice to hear that Caroline was kind, helpful and attentive. Thanks for sharing the details about the great experience you and your wife had at our dealership.

January 28, 2023

Effortless to have routine service on the car, Drive up, immediately greeted by a friendly person, walked to the checkin desk, then multiple waiting room options with wifi. Quick service. More

by AngelaCStagg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
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Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's great to know that our service team was very helpful and quick - thanks!

January 28, 2023

Quick efficient and easy. Staff was extremely helpful in getting everything coordinated and help made the service quick More

by LEVINV1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's really great to hear that our team was quick and efficient as well as helpful. Thanks so much!

January 28, 2023

Good service and very nice staff. Very comfortable atmosphere but that comes with high prices. More

by Customer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Prestige Toyota of Ramsey responded

We appreciate your kind remarks for our nice team and it's great to hear that we offer a very comfortable atmosphere - thanks!

January 26, 2023

I can always count on prestige Toyota for professional work done on my vehicle, the staff was polite, the lounge is comfortable, thank you so much for the good service More

by KEVINJAWS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato, WAYNE SCHNEIDER
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Jan 26, 2023 -

Prestige Toyota of Ramsey responded

Thanks for sharing your kind remarks for our team. It's really great to know that our team is very professional as well as polite and you're pleased with the great service you receive.

January 26, 2023

Everything was good . Service was great. My car was very clean. I love Toyota car More

by rubyrnath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Prestige Toyota of Ramsey responded

Thanks for sharing your feedback. It's really great to hear that our team was very helpful.

January 26, 2023

Very organized, Friendly, has the job done good, and the the gentleman who takes care of the customer service was beyond good Definitely I will bring my tundra and RAV4 for service More

by elmahdy7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Report | Print
Jan 26, 2023 -

Prestige Toyota of Ramsey responded

It's wonderful to hear that our team is very organized and friendly. We'll look forward to helping you again with any future needs.

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