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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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December 24, 2022

Very courteous and friendly staff. Informative, helpful and very considerate. Very accurate with estimated wait time. More

by CNDHOCKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the great feedback! We're so happy you had such a great experience at our dealership and we hope to see you again soon!

December 24, 2022

Thanks Caroline. It was great to have a loaner car. Always pleasant service from everyone. More

by JJUDYTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 23, 2022

They've always do more checks on my RAV4 besides the normal oil change. Multi point checks including fluid levels, wheel alignments are also free. They even wash your car afterwards. They have outstandi More

by JulesQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 23, 2022

Asked for a car wash which took an additional 30 minutes and it looks like they just put water on top of the car and wiped it down. There was still dirt outside the car and dust inside the car after the “wa More

by avielyomtobian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

We thank you for your business and apologize for the inconvenience. The car wash exterior only through a car wash system. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com to discuss this further. Thank you.

December 23, 2022

Courtesy and excellent work, I’d recommend to other customers. And I surely will come back next time. More

by Fool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 22, 2022

Mr.Glenn Morato the service personnel Was very knowledgeable and he was kind and was good in explaining the needs for the car. He was good enough to text the status Of the repair. Prestige Toyot More

by LALITHA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Dec 23, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us! We're so happy Mr. Glenn Morato could assist you and provide you with great service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 22, 2022

I was treated horribly. Wayne Schneider was rude, impatient, demanding, and he could not have made it more obvious that he wanted me gone. Before I could even BEGIN to expla More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
Dec 22, 2022 -

Unhappy responded

Prestige Toyota, you have a serious responsibility to your customers!! There is never any excuse for inhumane treatment. There is not a single reason to use demeaning language, to waste people's time by refusing to "see" them in line, to be harsh or berating, to repeat oneself no less than five times criticizing personal opinions or choices... I am beyond disappointed by my treatment from this location. I sincerely hope that no one else will ever have to suffer the same way, at Wayne's hands. Please remind him that he is working with real human beings, not heartless machines.

December 21, 2022

Polite, knowledgeable and never steered me wrong. He followed up on what he said; under promised and over delivered. Thanks. More

by ochiboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us!

December 21, 2022

Service advisor Glenn is always a pleasure to deal with. Not pushy like other dealerships More

by iaguirre79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Dec 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us!

December 20, 2022

Staff was courteous and kept me informed on my car’s status. I was in and out in a timely manner. More

by FMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

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