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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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December 19, 2022

The dealership was responsive but when I asked about the condition of the car (online buyer), it wasn’t disclosed that the car had the worst ceramic clear coat I have ever seen. It made the paint look terr More

by scdrake2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with Eddie as well and the paint issues were never mentioned. , Krystina Sinjari
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

December 17, 2022

Glen was great made it very easy and the service was done in a timely way. I don’t need 15 words to tell you how great he was because he is More

by Raymonddimeglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Glen!

December 17, 2022

Excellent service. Comfortable waiting area. Service was completed in a timely fashion. Appreciated rhe complementary car wash More

by silver0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 16, 2022

I find first thing in the morning is the best to get service and out quickly. The person handling my case was Very efficient More

by PATTIRRO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

December 16, 2022

Everyone was so nice and I didn’t wait too long. I like this place. Thank You Toyota Prestige! More

by Natalia M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're so happy our team could assist you and we look forward to working with you again in the future!

Dec 19, 2022 -

Natalia M responded

Thanks again

December 16, 2022

Came in for a visible oil leak and they can’t find it lol “over spill” how is there an “over spill” right on top of the exhaust when the oil cap is on the complete other side. More

by mikesanchez1904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystina Sinjari
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Mike, we apologize for your experience. Initial Diagnosis did not show anything wrong with your vehicle. However, if you would like us to diagnose it further and still feel that there is something wrong with the oil, please contact Daniel Veli at Danielveli@driveprestige.com so we could set up an appointment. Thank you.

December 16, 2022

Had to come twice to fix a simple tire swap. Waited for three hours despite having an appointment both times. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Robin, we apologize for the inconvenience. Please reach out to Daniel Veli at Danielveli@driveprestige.com so we could discuss it further. Thank you.

December 16, 2022

Prestige Toyota was very helpful as usual in fixing the problem I had with jammed tailgate. Thanks! More

by PAULNYLUND24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano, Gabi Samman
Dec 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 15, 2022

Have been a loyal customer for 11 years. Have never had a problem with the service reps nor the car mechanics. More

by ALGIUNCHI@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystina Sinjari
Dec 16, 2022 -

Prestige Toyota of Ramsey responded

Thank you for your kind words and loyalty to our dealership over the years!

December 14, 2022

I brought a car one month ago did it service and not satisfied need to go back they did not even give a loaner or suggested have not driven the car was away when I came back took it in very unprofession More

by Queenofmean07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Morato
Dec 15, 2022 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please contact Ed Ruela at 551-777-5224 or EdmundRuela@driveprestige.com to elaborate and discuss further. Thank you.

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