Prestige Volvo Cars Englewood

Prompt service. Excellent loaner. Claus was the service manager who handled my visit. He explained all aspects of the service and was responsive to any questions I had. I had mention Claus was the service manager who handled my visit. He explained all aspects of the service and was responsive to any questions I had. I had mentioned that during my NYS Car inspection I had been told that I had a loose wheel bearing. I asked him to look into it. A new loaner car was made available. When the car had been inspected Claus called to say that I needed to replace both wheel bearings. He explained the safety aspect of the repair as well as my alternatives. I was free to keep the loaner until the parts could be secured and the car repaired. As always, everything was explained clearly and I was apprised of my options before service went forward. More

Great service from Claus and team Brought my S60 in for service for the first time at Englewood Volvo and it was a great experience all around. Work done promptly as requested, and the Brought my S60 in for service for the first time at Englewood Volvo and it was a great experience all around. Work done promptly as requested, and the entire staff was extremely friendly from the valet to my excellent service advisor Claus who made this new customer feel like an old regular. My car was thoroughly examined and clearly explained to me, with all work performed exactly as expected. More

Jack called back promptly & was very helpful! He Jack called back promptly & was very helpful! He explained what the issue was with the car clearly, Excellent Service!!! He even cleaned the car be Jack called back promptly & was very helpful! He explained what the issue was with the car clearly, Excellent Service!!! He even cleaned the car before returning.Thank you Jack! More

Fantastic and fast service! I have always had the best care and attention from the crew at Prestige Englewood Volvo. These guys are the best! care and attention from the crew at Prestige Englewood Volvo. These guys are the best! More

Claus is the BEST!!! Only have good things to say about Englewood Volvo and working with Claus. Whether its an older Volvo or a newer one Claus takes good care of me letti Only have good things to say about Englewood Volvo and working with Claus. Whether its an older Volvo or a newer one Claus takes good care of me letting me know what work needs attention now and what work can wait. They also guarantee ALL of their work. Best dealer I've ever been too!!!! More

Jack fitted me in at short notice for a check on the cause of my low-pressure tire. All was checked and sorted in good time. Jack and his colleagues were most helpful! cause of my low-pressure tire. All was checked and sorted in good time. Jack and his colleagues were most helpful! More

Sales and product team did a great job in helping to identify the right car for our needs. Follow up has been terrific. Thank you! identify the right car for our needs. Follow up has been terrific. Thank you! More

Our experience with this dealership was not prestige, it was horrible, lacked consideration and demonstrated a lack of service and integrity to the customer. We purchased our vehicle on 12/31 and gave yo was horrible, lacked consideration and demonstrated a lack of service and integrity to the customer. We purchased our vehicle on 12/31 and gave you an additional day to prepare it for pickup. On this day we met with our sales rep Robert to confirm the final details of transferring our plates over from our trade in car to the new vehicle. We all agreed on the request. This did not happen and it was completely unacceptable. We learned we were issued new plates on Monday. Our specific instructions were not followed. We spoke to Robert who manages this process who did not have a care in the world as what the dealership did. Your staff has NO REGARD that they placed a new customer in a situation to have a lapse of insurance coverage possible license suspension, additional insurance fee costs AND the headache of wasting time at DMV. There solution was to look into the situation with the DMV clerk and call us back. The commitment was NOT HONORED. Your rep did not even bother to call us back to let us know if we had to accept the new plates or if the transfer was possible. Not only did he not live up to what he said he was going to do BUT he then proceeded to call me and my spouse a liar - exact words he used to a CUSTOMER. My husband been in law enforcement his whole life I am an executive to one of the largest home improvement companies in America never have we ever been so disrespected in our entire life. To manage this mess I had to track down my sales rep also called Robert. Inquire as to what we agreed - he confirms my understanding and in the same breath tells us once the sale is done his hands are out the process. Bull - if your customer is not going to get what they asked for you have an obligation to call let them know so they manage accordingly. This matter costs me two days of MY TIME to resolve, additional insurance costs, a trip to DMV and your guys getting away with pulling xxxxxxxx on customers. I incurred costs and time, I paid you a fee to process all this xxxx and it was not done. I want the fee recouped and the costs recovered. Calling a customer a liar, screwing up their plates putting insurance at jeopardy is not a small matter and using my time to do your job is unacceptable. I would not recommend buying anything with this level of incompetence and down right disrespect to speak to Customers this way. More

Extremely Pleased I was very happy with the service and the advisor that helped me. Claus Nagy was pleasant and explained everything to me. I was extremely pleased th I was very happy with the service and the advisor that helped me. Claus Nagy was pleasant and explained everything to me. I was extremely pleased thank you More

Another great service thanks to Claus. Claus knows us and our cars. We have confidence in his recommendations. Today, I dropped off my car with no waiting and was delivered very courteous Claus knows us and our cars. We have confidence in his recommendations. Today, I dropped off my car with no waiting and was delivered very courteously to my office. At day end, I was picked up by the same driver as scheduled. All the work was complete, the car was clean and I was on my way with no disruption to my routine. More