Prestige Volvo Cars Englewood

Excellent experience I had a lot of work done in a very timely manner. Claus was wonderful and explained all the details in a very patient manner. I had a lot of work done in a very timely manner. Claus was wonderful and explained all the details in a very patient manner. More

Excellent My Sales Rep Jesus he is very Talented and professional feeled like a family when buying the vehicle i would reccomend him to my friends and family an My Sales Rep Jesus he is very Talented and professional feeled like a family when buying the vehicle i would reccomend him to my friends and family and this dealership is great experience More

Had a wonderful experience last week with Claus in the servi My car was ready when promised and claus went over everything thoroughly regarding what my car needed to have done and what it needs to have done. He My car was ready when promised and claus went over everything thoroughly regarding what my car needed to have done and what it needs to have done. He made everything very clear and easy to understand. More

GreT service For the first time in my service time I was greeted by a valet in courtesy and efficientcy. During my waiting time I was greeted by the staff and they For the first time in my service time I was greeted by a valet in courtesy and efficientcy. During my waiting time I was greeted by the staff and they offered me refreshments. None of the above ever occurred before More

Excellent experience We leased one new S90 at Prestige Volvo Englewood, with Jesus Arriola. He is nice, elegant and professional. There is nothing we can say, but EXCELLEN We leased one new S90 at Prestige Volvo Englewood, with Jesus Arriola. He is nice, elegant and professional. There is nothing we can say, but EXCELLENT. We would like to recommend this to all our friends. More

New Old Car Bought a used car and I love it. Lee Manaster is THE MAN. Thorough, friendly and extremely accommodating. East to get to and was in and out in a re Bought a used car and I love it. Lee Manaster is THE MAN. Thorough, friendly and extremely accommodating. East to get to and was in and out in a reasonable amount of time. More

Best Experience!! This was my first time at Prestige Volvo and Bill Whited was nothing short of excellent to deal with! The whole experience was smooth, easy and trul This was my first time at Prestige Volvo and Bill Whited was nothing short of excellent to deal with! The whole experience was smooth, easy and truly a pleasure ! He was professional though it all and I highly recommend him. Could not be happier with my new S 90! READ LESS More

Excellent Service Department We have had many Volvos over the decades. We have relied on Klaus to guide us through the Service Department with deep knowledge and courtesy. Our m We have had many Volvos over the decades. We have relied on Klaus to guide us through the Service Department with deep knowledge and courtesy. Our most recent visit was a 90,000 service. Through good communication, we got all of the proper tasks accomplished. More

Abysmal APPOINTMENT experience If I could give no stars that would be too high. I normally have my Volvo serviced at Vovlo of Edison but being 28 miles away I thought I would give If I could give no stars that would be too high. I normally have my Volvo serviced at Vovlo of Edison but being 28 miles away I thought I would give my local dealer a shot at some service work. What a collasal waste of my time. I made an APPOINTMENT for 10:00. When I arrived at my APPOINTMENT time I could tell they were very busy. It took Jack 15 minutes to get me "checked in" partly because he wrote down the VIN number incorrectly and the fact that he seemed to be bragging to one of the mechanics about some customer agreeing to 6 hours to fix their brakes, like it was some sort of a game to see how many hours he could get away with charging the customer and he won. Ok no big deal for me but I felt sorry for that other chap, 6 hours and $1,931 plus tax seems pretty high to fix brakes. I told him I had made the APPOINTMENT for 10:00 and when I did so I asked the young lady how long it would be before they had my car being looked at for what was wrong with it. She assured me that once they had me "checked in" it would be within 30 minutes if not sooner. Jack now tells me that they are really busy and that it might be 90 minutes before they can look at my car. What?, I asked. I thought the idea of making an APPOINTMENT was so that I didn't have to wait for others that didn't make an APPOINTMENT. Jack then told me that the making of the APPOINTMENT was solely for THEIR benefit so they knew who was coming in that day. Doesn't seem to work that way at the Volvo dealership in Edison just so you know. Since I was there I decided to wait it out as I felt I had already invested enough time and effort in getting to that point. Their customer lounge consists of 4 chairs and a TV on the floor in a box. Perhaps they should hang it on the wall if they expect their customers to wait for other customers that don't make APPOINTMENTS? At this point I was very frustrated with Jack and the whole process, then he hits me square between the eyes with "I am sure they told you when you made your APPOINTMENT (you mean the APPOINTMENT that meant nothing to me, yeah that one) that it will be $158 for them to diagnose what was wrong with my car. I told Jack that the young lady DID NOT TELL ME THAT and that I was going to leave. Do yourself a favor and find another dealer to service your Vovlo. More

First class I never felt rushed. I was given several options which wound up with me being very satisfied at the value I received. Turned in leased Kia Optima earl I never felt rushed. I was given several options which wound up with me being very satisfied at the value I received. Turned in leased Kia Optima early and leased Kia Sorento More