Prestman Auto

Do not buy there cars or warranties! The car we bought had hidden damage that caused more repair work when I got in a small accident. Also when I had to take my can in for engine repairs The car we bought had hidden damage that caused more repair work when I got in a small accident. Also when I had to take my can in for engine repairs I payed for the 1100 diagnostics being told all along that it would likely be covered. After it was torn down they denied the claim. They stated that it was ware and tear. The sold me on a "Factory like warranty" Well the factory would have fixed the issue. They were able to use loop holes to get out of any large payouts. More

Vehicle with lots of issues I love the selection of vehicles at Prestman and I left on the initial day happy! Unfortunately, within 24 hours, a bunch of sensor errors started pop I love the selection of vehicles at Prestman and I left on the initial day happy! Unfortunately, within 24 hours, a bunch of sensor errors started popping up and I called immediately. Their confidence inspiring speech about how reliable BlueStar auto inspections are to avoid lemons turned out to be completely invalid for my vehicle. In addition, the proceeding weeks waiting for my appointment were very stressful because I didn't pay for the ridiculously expensive extended warranty. The service team did their best to try to diagnose the issue, but they ended up simply reseting the codes and sent me back saying there were no real problems. How I wish this were true, it wasn't. A month later, the sensor errors popped up again and I had to take the vehicle to a specialist to diagnose the faulty sensors. I took the vehicle back to Prestman and they replaced the suggested sensors and it didn't fix the vehicle. Over the next 40 days, they ended up taking my vehicle to 2 other specialists including the dealer to fix the issues. They were not very proactive during this time and I had to call up every week asking for details and pushing the process along. Keep in mind that during this time I was paying for the vehicle but not enjoying it. They were kind enough to give me a rental for part of the time and a loaner for the rest of it. They were going to charge me for these repairs and I had to threaten to leave a 1 star review in order to get the general manager's attention. They decided to pay for the repairs and I am grateful they did, but only after several escalations on my part. In my opinion, the service staff at Prestman are not qualified to be making repairs on complicated luxury vehicles. I feel that the "4.6 star google rating" is not a clear picture due to other stories like mine where buyers left the sales floor happy because they throw in some extras and then run into issues like me later. Do your research and look at the other followup reviews. Pros: - Vehicle issues ended up resolved without me being charged - I have a very nice vehicle that saved a few thousand dollars Cons: - This was the most hassle that I've ever experienced buying a car. 40+ days in the shop. - I have low confidence in Prestman's ability to repair complex luxury vehicles - Just like most financing departments they tried to slip in extra fees, felt deceptive TLDR: Got a lemon but they ended up taking care of it. A stressful, hassle-filled experience to save some money. Would not buy from Prestman again but your mileage may vary ;) More

Horrible Experience We live 8 hours from Prestman Auto, but they had a car we were very interested in. Called the salesman (Jeremy) 2 days prior to driving down to tell We live 8 hours from Prestman Auto, but they had a car we were very interested in. Called the salesman (Jeremy) 2 days prior to driving down to tell him we would be there to look at the car. When we arrive, he forgot we were coming. Then he proceed to tell us that no one is allowed to test drive this car. If you buy it, then you can drive it. Asked him then how do you know how the car drives? His response was if we wanted to drive one then go to a dealership. Didn't even have keys to start the vehicle and the battery was unhooked. So, you couldn't see the displays or anything. Made absolutely no attempt to even sell the car. Tried asking a few questions and his reply was he really didn't know anything about that kind of car. Final attempt was to at least talk about price. Told him he was $2,000 over book and he said he didn't care, they would sell the car eventually. So, we drive 8 hours, get treated like garbage and was out the door in 15 minutes. Have never been treated like this by a salesman, ever. Would never recommend anyone shop at this place. More

Horrible Customer Service RUN AWAY! Horrible follow up! If this is an indication of how they might follow up if a salvaged car you buy has issues, then RUN AWAY! I'd leave RUN AWAY! Horrible follow up! If this is an indication of how they might follow up if a salvaged car you buy has issues, then RUN AWAY! I'd leave ZERO stars if I could. They have horrible customer service. I called a few years back and nobody followed up. I called again that day and they assured me someone would follow up and NOTHING. Fast forward to this last week (About 1.5 years later) I called the SLC location and nobody followed up. I called the Lindon location and I was assured someone would reach back out to me in a few hours and NOTHING again. Well, that's it from me. I'm DONE and will NEVER buy from Prestman Auto. More

Excellent The dealership has great options at amazing prices. The cars are in excellent condition and the process was the easiest I’ve ever experienced. I got a The dealership has great options at amazing prices. The cars are in excellent condition and the process was the easiest I’ve ever experienced. I got a pretty good deal for my trade in. The salesman was exceptional! Easy to talk to and very professional. Gustavo made sure I got te best deal for my needs. More

Very Handsoff and Friendly I really enjoyed purchasing my Honda Pilot from Prestman Auto. The process went smoothly and they were very hands off allowing me to make the decision I really enjoyed purchasing my Honda Pilot from Prestman Auto. The process went smoothly and they were very hands off allowing me to make the decisions I needed to. The only thing keeping this from a 5 is the issues with getting the due bill for something to hat came with the purchase. The communication between the service dept and salesman that built a relationship with me would have easily made this a five. More

Seamless and easy transaction Fast and easy. Honest and informative. Jack picked me up from the airport, test drove and back on the road in less than 2 hours. Fast and easy. Honest and informative. Jack picked me up from the airport, test drove and back on the road in less than 2 hours. More

Jeep is great! Third time for us at Prestman. We are happy! Overall buying a car is hard. But their close relationship with MACU makes it easy! We will be back! Third time for us at Prestman. We are happy! Overall buying a car is hard. But their close relationship with MACU makes it easy! We will be back! More

Honda Odyssey I was able to look at and get a van that was in my price rang with very low mileage for the year it was manufactured. It was at a very good price. The I was able to look at and get a van that was in my price rang with very low mileage for the year it was manufactured. It was at a very good price. The staff was very friendly, helpful, and accomidating. More

Take your money and never call you back! Terrible UNTRUSTOWRTHY Company! Do NOT give them a $250 deposit to hold a car!! If you change your mind they will not refund your money and never call Terrible UNTRUSTOWRTHY Company! Do NOT give them a $250 deposit to hold a car!! If you change your mind they will not refund your money and never call you back. I have been dealing with them since December (2 months now). I place an online hold on a car and within 24 hours I called to say I did not need the hold anymore and would like the 100% refund they state they provide on their website. I spoke to billing and to the owner and was assured they would give me a refund but they never did. Now I have been calling twice a week for two months and the owner is never in and has never called me back so I can get this issue handled. This place is a SCAM! More