Preston Ford Lincoln - Service Center

Very professional and courteous staff in the service department (and sales, too!). They were able to diagnose and fix my vehicle very quickly. Everyone greeted me and acknowledged that I was there. They department (and sales, too!). They were able to diagnose and fix my vehicle very quickly. Everyone greeted me and acknowledged that I was there. They all showed a willingness to help. I felt as if they really appreciated my business. Overall great dealership! More

After having a bad experience with the service dept over the weekend, I was contacted by Chrystal Morris after leaving and she apologized and offered to remedy the situation. She followed up with me on Mond the weekend, I was contacted by Chrystal Morris after leaving and she apologized and offered to remedy the situation. She followed up with me on Monday as well as Skip and Les to offer to make amends and to assure me that Preston takes every situation personal. Needless to say, Chrystal went above and beyond to make sure we were taken care of. She was very professional and is what we would consider a skilled customer service representative of Preston Ford. She took care of our issues and kept in constant contact with us during the ordeal and without her help I am not sure we could have resolved the issues. But, the end result is we were very pleased with the outcome and we would like to thank Chrystal, Les and Skip and hope that the dealership commends them for a job well done. The other Service Dept. employees certainly have alot to learn and they should learn from Chrystal More

Preston Ford did a great job fixing my car. Stuff was very helpful and friendly explaining everything that was wrong with my car in details. Price for repairs was lower then other shops offered me. The q very helpful and friendly explaining everything that was wrong with my car in details. Price for repairs was lower then other shops offered me. The quality of work was as good as always. I will recommend to my friends to use their service. More

Scott demonstrated a positive and professiional approach to the timely schedule and repair of my vehicle. His ability to understand my need for urgent service and complete the necessary repairs quickly and to the timely schedule and repair of my vehicle. His ability to understand my need for urgent service and complete the necessary repairs quickly and not only on time, but ahead of schedule, was of paramount importance to me. I trusted Scott to get the job done and was not disappointed. I would, and have, highly recomended the service department of Preston Ford to friends and relatives who also have been completely satisfied as a result of Scott's direct involvement in their needs. More

My scheduled appointment for service was honored and the work was completed on time and to my complete satisfaction. I had taken my Mustang to several mechanics and also to Midas for a problem I was experi work was completed on time and to my complete satisfaction. I had taken my Mustang to several mechanics and also to Midas for a problem I was experiencing with exhaust fumes entering the vehicle while I was driving it. It was so bad, it was making me ill to drive the car. The problem had been ongoing for about 6 months and no one seemed to be able to find the origin of the problem and fix it. Now, the car is a pleasure to drive again. There is absolutely no odor of exhaust entering the car and I don't have to worry about the dangers from the exhaust fumes. I can not say enough about how pleased I am with Shane's involvement in bringing this service issue to a successful conclusiion. Our family members are customers for life at Preston Ford. More

I have delt with the Preston Group on numerous ocassions, not only buying an excellent preowned vehicle, but I frequently use their service department for all of my cars. Their level of service and professio not only buying an excellent preowned vehicle, but I frequently use their service department for all of my cars. Their level of service and professionalism runs across the board, whether its a saleperson or someone working on my car. I truly believe that good service and excellence is no accident...which is a tribute to the Preston Automotive Group. More

Great service, offered to pickup and deliver, very friendly and honest. Found intermittent problem and tech called to explain. Nice people I have been using them for years. Kelly called after hours friendly and honest. Found intermittent problem and tech called to explain. Nice people I have been using them for years. Kelly called after hours from her cell phone to answer questions and arrange pick up. More

My recent purchase of my Chevrolet Aveo at Preston Ford was a very positive buying experience. My salesman Neil Murray was very helpful and informed. This is the second time that I have purchased a vehic was a very positive buying experience. My salesman Neil Murray was very helpful and informed. This is the second time that I have purchased a vehicle from Preston Ford and will probably use them again in the future. More

Jim Phelps goes above and beyond the norm in customer satisfaction. Have enjoyed dealing with this dealership for many years. Got to fill in more space to end this survey. This makes the process a satisfaction. Have enjoyed dealing with this dealership for many years. Got to fill in more space to end this survey. This makes the process annoying for the customer...don't require a review, might change my mind on the answers. More

Preston Ford has done a great job with completing the services and repairs of our fleet of vehicles ranging from cars to heavy duty vehicles (line trucks). Scott Langford has been great to work with. A services and repairs of our fleet of vehicles ranging from cars to heavy duty vehicles (line trucks). Scott Langford has been great to work with. Any time there is a problem or we need service done on a vehicle immediately the job is done quickly and our vehicles are back on the road. Scott has done an excellent job with our paperwork needs gets everything back to us immediately for our record keeping. Preston Ford has been working with us on a daily basis since January and we have had no problems. Our experience with them so far has been fantastic, I would recommend them to anyone. More