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Prince Frederick CDJR

Prince Frederick, MD

4.6
142 Reviews
Call Dealership (410) 535-1200

265 Solomons Island Road

Prince Frederick, MD

20678

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142 Reviews of Prince Frederick CDJR

January 08, 2026

Service Employees were Friendly & thorough. They kept me informed via text. Service was fast. Pleasant experience. More

by spgamiesue355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman at front desk. Don't know his name., Shelly Wagstaff
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Jan 08, 2026 -

Prince Frederick CDJR responded

Thank you for the wonderful review! We are glad our team made your service visit smooth and friendly. Until next time, take care! - The Prince Frederick Chrysler Jeep Dodge RAM Team

January 05, 2026

Ryan and the rest of the staff were amazing. Thank you Thank you Thank you. More

by armacost59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Shelly Wagstaff
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Jan 06, 2026 -

Prince Frederick CDJR responded

Thank you for your confidence in Prince Frederick Chrysler Jeep Dodge RAM! Ryan will appreciate your shout-out.

January 01, 2026

Don't know that I trust this dealership and they left my vehicle unlocked when returned to the parking lot. Five hours and I can't say they fixed anything. More

by usaguitarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer , Shelly Wagstaff
Report | Print
Jan 05, 2026 -

Prince Frederick CDJR responded

We sincerely apologize for the oversight and understand how frustrating this could be. Please reach out to us so we can better understand what happened and work towards a resolution. Thank you, Management Team at Prince Frederick CDJR - (410) 535-1200

January 01, 2026

From the dealer, finance, and service staff, each member of this team was very patient, polite, and professional. More

by katylaw1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jathan
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Jan 05, 2026 -

Prince Frederick CDJR responded

It's so wonderful to hear that our team made such a great impression, from sales to finance to service. Thank you for choosing Prince Frederick Chrysler Jeep Dodge RAM, Katy!

December 22, 2025

Did not want to diagnose under warranty and replaced K&N filter with stock one first. Communication was poor. Did not explain why truck regenerated 3 times in 2 weeks. Did not want to work under warranty on More

by Jhksoccertrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamal and Jennifer , Shelly Wagstaff
Report | Print
Dec 31, 2025 -

Prince Frederick CDJR responded

We understand your frustration, and we apologize for any miscommunication regarding the warranty and air filter replacement. It's never our intention to leave questions unanswered or make you feel undervalued as a customer. We'd like the opportunity to speak with you further and clarify what happened so that we can find a solution together. Please don't hesitate to call us at your earliest convenience. Thank you, Management Team at Prince Frederick CDJR - (410) 535-1200

December 16, 2025

The customer service was great done in a timely manner. They were courteous and very professional. More

by james.remington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lewis
Report | Print
Dec 16, 2025 -

Prince Frederick CDJR responded

We are grateful to have earned your business, James. Thanks for taking the time to leave us a review! - The Prince Frederick Chrysler Jeep Dodge RAM Team

November 13, 2025

The service department is very professional. Jennifer, Tina and everyone in the service department are always very helpful. More

by mrcsdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Tina
Report | Print
Nov 13, 2025 -

Prince Frederick CDJR responded

Thank you for your kind words! We're thrilled to hear Jennifer, Tina, and our service team were so helpful. We appreciate your business and look forward to seeing you again at Prince Frederick Chrysler Jeep Dodge RAM!

November 03, 2025

Professional Outfit. They were courteous. Very clean waiting room. Compared to other service department, their at the top for me. More

by Tyrone102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Wagstaff
Report | Print
Nov 04, 2025 -

Prince Frederick CDJR responded

We’re glad you’re so satisfied with our service. See you next time! Thank you for choosing Prince Frederick Chrysler Jeep Dodge RAM, Tyrone!

October 27, 2025

Jennifer and her team are outstanding. They are always professional, knowledgeable, and friendly. Top notch service! More

by Kathleen.akil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2025 -

Prince Frederick CDJR responded

Thank you for sharing your experience with Jennifer and her team at Prince Frederick Chrysler Jeep Dodge RAM, Kathleen! We will be sure to pass along your kind words. See you next time!

October 19, 2025

The customer service was great done in a timely manner Jennifer was outstanding i recommend this dealership service department More

by craig_donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 21, 2025 -

Prince Frederick CDJR responded

Craig, we are thrilled you had such a great experience with Jennifer and our team at Prince Frederick Chrysler Jeep Dodge RAM! Your recommendation means the world to us!

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