Prince Frederick Ford, Inc.

I was recommended to Prince Frederick Ford by my co-worker. I was not in the greatest frame of mind, having just in the last week having gone through a tragic death in our family. I was told to go co-worker. I was not in the greatest frame of mind, having just in the last week having gone through a tragic death in our family. I was told to go and see Mr. Badman, he was one of the most kind and compassionate people I have ever had the pleasure to meet. After speaking with Mr. Badman, he introduced me to Gerald Mitchell who would be helping me choose a vehicle. Gerald was polite and very professional and extremely knowledgeable. I choose a vehicle and between Mr. Badman, Mark Purcel and Keith O'Dell I received a fantastic deal, including trade-in, financing and purchase price. My overall experience with the dealership was FANTASTIC !!. I will be recommending this dealership to anyone I know that is interested in purchasing a vehicle. Many thanks to Mr. Badman and his entire staff, you all will never know how much your kindness meant at such a difficult time. P.S. Dan and his service dept. is awesome also. More

Went to buy a new fusion on may 27, 2013 and recieved a quote from sales for 22,893 out the door. PF ford called everyday saying they could only honor that price until the end of the month. I go into deale quote from sales for 22,893 out the door. PF ford called everyday saying they could only honor that price until the end of the month. I go into dealership on the 31st with money in hand to purchase car and they claim that that pice was calculated with error! A $3,500 error. Told them they need to honor price and they refused. Best they claimed they could do was $25,500! Absolutely ridiculous. They just write quotes to make you come back then try to raise price on you right when your ready to commit. Went back today to get my other vehicle serviced, made an appt for opening for an oil change in my expedition. Went in at 8:00 a.m. And told that It would be 4 hour wait for oil change!!! With an appt! What's purpose of making apps if people that just walkin still get put in before appointments! Lousy buisness. Was one of the best in area and then dramitically went to crap within a matter of the last year! I'm a loyal returning customer and have purchase 4 vehicles from this dealership. If they treat loyal customers like this imagine if you just come in as a new customer!!?? Avoid at all costs! More