Prince Frederick Ford, Inc.

Nice people. Small town feel. Good selection. I bought a Nice people. Small town feel. Good selection. I bought a 2018 Ford Ecosport with 9200 miles. Good deal I hope. I probably shoul have drive a couple Nice people. Small town feel. Good selection. I bought a 2018 Ford Ecosport with 9200 miles. Good deal I hope. I probably shoul have drive a couple other cars, but I’m happy so far. I had a flat tire on the way home. The dealer agreed to reimburse me. More

Worst experience with an auto repair ever. How they have 5 stars is baffling to me. Our service van sat for 7 weeks and when it was finally finished for pick up it really wasn't ready (3 times!!!!). On mu 5 stars is baffling to me. Our service van sat for 7 weeks and when it was finally finished for pick up it really wasn't ready (3 times!!!!). On multiple occasions other customers displayed their dissatisfaction for all to see. I remember thinking at least its not just me. At no time through this process did I feel as if the service department was on top of their game. To date this is in fact the very first review I've ever entered on a electronic device. More

The service was great from beginning to end. We received all the information needed to help us with our new truck. Thank you again to the owner of the vehicle that works there and sold us the truck. Don't all the information needed to help us with our new truck. Thank you again to the owner of the vehicle that works there and sold us the truck. Don't worry we will continue to take good care of it. I hope you are enjoying your new ride also. More

Very helpful, and was extremely happy with the price. The Trade in and price was great and the price for my GMC Yukon Denali hybrid Trade in and price was great and the price for my GMC Yukon Denali hybrid More

Dangerously overlooked service item I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed. I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week. Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car. More

Fixing recall The service was competent and reassuring. They kept me informed of the progress made on the repair. I was very satisfied. I have dealt with this deal The service was competent and reassuring. They kept me informed of the progress made on the repair. I was very satisfied. I have dealt with this dealer for four years and wouldn't change More

The way service should be. The service was outstanding! From the first phone call to picking my vehicle up. My truck was fixed and back to me quickly. I was given a rental car w The service was outstanding! From the first phone call to picking my vehicle up. My truck was fixed and back to me quickly. I was given a rental car while mine was being serviced so I didn't need to miss work. The invoice was less than I expected. The service department was courteous and accommodating. What else can you ask for? Service the way it should be. Thank You!! Mike More

This place sucks The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I ne The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on More

Stellar service received I had been having vague front end problems with my 2012 F150 which no one had been able to diagnose.Your service manager Jeff Sisak listened intently I had been having vague front end problems with my 2012 F150 which no one had been able to diagnose.Your service manager Jeff Sisak listened intently to my description; drove my vehicle and was able to diagnose and correct the problem promptly with 100% satisfaction on my part. My vehicle was kept clean during the work and I feel that my input as the owner\driver was respected. More

False Advertisement You can't use there website at all if your actually looking to purchase a new car when requesting a "price quote" for a car that had a listed price of You can't use there website at all if your actually looking to purchase a new car when requesting a "price quote" for a car that had a listed price of 18,198, I was emailed and offered the same vehicle for 20-21 exc everything like tags lol what con artists, I personally wanted to purchase my new car through them because of previous good reputation but I have heard a lot of negative lately and obviously there just rip offs now..go to carmax they offer you fair truthful pricing they won't scam you. More