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Principle BMW of Corpus Christi
Corpus Christi, TX
358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 358 reviews
May 26, 2025
On April 24th, my sister purchased a retired loaner BMW (sold as new) from BMW of Corpus Christi. I helped her with the process as it was her first time buying a car, and unfortunately, the entire experien (sold as new) from BMW of Corpus Christi. I helped her with the process as it was her first time buying a car, and unfortunately, the entire experience has been extremely disappointing. Our sales advisor, Matthew Coleman, was attentive during the negotiation phase, but once the paperwork was signed, he completely changed. We noticed scratches on the front bumper and side panel, along with a paint chip on the trunk the very next day. We sent Matthew clear photos and videos, and he replied that he would speak to his manager. That was the last time we received any helpful communication. Since then, I’ve followed up with Matthew multiple times. He either ignored our messages or responded with the same excuse — “my manager is busy.” When I finally called the dealership and asked to speak with a manager directly, Matthew answered again and claimed someone would reach out. That never happened. I also submitted a detailed message through the dealership’s website, received an automated email from a manager named Dylan but still, no response. It’s now May 26th, and we’ve been completely ignored. What’s worse, the dealership charged for an “interior and exterior protection” add-on as part of their accessories package, but based on the visible damage present immediately after purchase, it appears that this protection was never actually applied. Either we were charged for something the car didn’t have, or the dealership knowingly misrepresented the product. This kind of behavior is unacceptable especially for a luxury brand like BMW. Matthew has shown he can take an order, but clearly lacks the ability (or willingness) to help resolve legitimate post sale concerns. The dealership as a whole has shown zero accountability. I’m sharing this review in hopes that upper management finally sees it and reaches out, but more importantly, to warn other potential buyers: Double check everything before signing, and don’t assume this dealership will support you once the sale is done. Based on our experience, they won’t. More
by LuisN
Employees Worked With
Mathew Coleman
May 11, 2025
I am from Austin. I had a problem that needed immediate attention. The folks at this dealership were responsive and help me get the problem solved within the day. The I had a problem that needed immediate attention. The folks at this dealership were responsive and help me get the problem solved within the day. The work was excellent, the people were excellent and it is very excellently appointed dealership. More
by Robert.pac7353
Employees Worked With
Mike Terrazas
May 02, 2025
They do excellent work and are always kind and respectful. I will always buy my autos from them and let them service my autos. respectful. I will always buy my autos from them and let them service my autos. More
by sandymelton310
Employees Worked With
Scott in Service department , Daniel Baker
April 10, 2025
Hello, I wanted to thank Matthew Coleman for the cordiality, kindness, and professionalism with which I have been treated these past few days. I also want to extend this to the entire BMW team, as h cordiality, kindness, and professionalism with which I have been treated these past few days. I also want to extend this to the entire BMW team, as he, and all your colleagues, have treated me wonderfully. But in Matthew's case in particular, I really wanted to thank him for all your kindness, as he was very sincere and helped me a lot with his explanations in reaching my final decision. Thank you. More
by sebastian.tobia
Employees Worked With
Matthew Coleman
April 06, 2025
I would personally like to commend our recent salesman, Joey Ochoa, for his patience and knowledge in dealing with our recent purchase. He went above and beyond with our recent purchase. It would be a plea Joey Ochoa, for his patience and knowledge in dealing with our recent purchase. He went above and beyond with our recent purchase. It would be a pleasure for us to recommend him to our family and friends in the future. More
by AngelSamuel.Luna
Employees Worked With
Joe Ochoa, Joshua Encino
April 03, 2025
Awesome to work with. Answered all my questions. They seemed to be more interested in making sure I was comfortable than selling the car. I would recommend them to everyon Answered all my questions. They seemed to be more interested in making sure I was comfortable than selling the car. I would recommend them to everyone! More
by ejflygare
Employees Worked With
Daniel Baker
March 15, 2025
Our salesman was Joshua Encinia, he was super helpful and he and his management team took care of us with the purchase of our X5. Gave us an honest value for our trade in! he and his management team took care of us with the purchase of our X5. Gave us an honest value for our trade in! More
by joelara10
Employees Worked With
Joshua Encinia
