Principle BMW of Corpus Christi - Service Center

Excellence Leo was very professional. My X5 is only a year old and had a transmission issue. He made sure it was taken care of promptly, and kept in touch with u Leo was very professional. My X5 is only a year old and had a transmission issue. He made sure it was taken care of promptly, and kept in touch with us to let us know how everything was coming along. More

Poor Customer Service I recently had to take my BMW in for service and visited the BMW center of Corpus Christi. I approached a service center employee who directed me to g I recently had to take my BMW in for service and visited the BMW center of Corpus Christi. I approached a service center employee who directed me to go and wait inside and that someone would be right with me. Twenty minutes later I had to initiate with the same service center employee if someone could help me. He informed me that I was going to need to order the part that I had a question about and I proceeded to the parts counter and ordered the part. I then scheduled my BMW for service two days later. I took my car in at the scheduled time and was told that I would receive a call later detailing what I would need to have done along with replacing my broken accessory. I did receive a call later that afternoon which detailed what I was going to need to have done to my car. I approved the repairs and was told that my car would be ready the following afternoon by 1:00pm. At 1:30pm, I called the service center to speak with my service representative, but just got his voicemail, I left him a message to return my call. I then called the Service Manager to check the status of my vehicle, but it too went to voicemail. I then left him a message to call me. About an hour later I called to speak with the General Manager, and I again was sent to voicemail. After two hours later, I received a call from the Service Manager who said he was following up on a note from my service representative from the previous day, not that he was returning my call from his voicemail. I was then informed that my car was ready for pick-up. Apparently, the General Manager is not to concerned with his customers, as it has now been four days and he has yet to return my call. It is also apparent he is not concerned with the level of service that his customer service department is providing. I have had my car serviced in Houston and in Austin and it is apparent that these dealerships know how to take care of their customers. BMW center of Corpus Christi service is poor at best. More

Service performed in a timely manner. Was able to drop vehicle off in the morning and received a call that afternoon that my service was completed. Was by far the quickest turn around with Was able to drop vehicle off in the morning and received a call that afternoon that my service was completed. Was by far the quickest turn around with all issue addressed and corrected. More

Service Appointment Leo Ruiz took care of my vehicle and everything was smooth. I took my vehicle in for a tire and oil change. Leo was able to put me in a rental. Leo Ruiz took care of my vehicle and everything was smooth. I took my vehicle in for a tire and oil change. Leo was able to put me in a rental. More

Professional Different from all other Dealerships BMW treated me and my wife with Respect and maid us feel like family . They made sure we were comfortable while w Different from all other Dealerships BMW treated me and my wife with Respect and maid us feel like family . They made sure we were comfortable while we waited for our carto come from Detail shop . Also cleaned car awesome More

Always the best at BMW of CC Most recent visit was nothing but extraordinary. Mr. Murillo was extremely knowledgeable and on top of everything and kept me updated regularly. Top t Most recent visit was nothing but extraordinary. Mr. Murillo was extremely knowledgeable and on top of everything and kept me updated regularly. Top tier service. More

Leo Ruiz always comes to my rescue. He goes above and beyond My experience at bmw is always smooth and quick. Leo Ruiz always makes sure I am taken care of and that everything is done quickly and correctly. I kn My experience at bmw is always smooth and quick. Leo Ruiz always makes sure I am taken care of and that everything is done quickly and correctly. I know my car is in great hands. More

Miss the OLD BMW Service Advisors In the past John Large and Vernon were very helpful and customer service oriented. You have Esperanza who is like a robot and doesn’t have the human In the past John Large and Vernon were very helpful and customer service oriented. You have Esperanza who is like a robot and doesn’t have the human factor to assist customers. She has no personality really, performs like a robot at a desk. The service desk receptionist needs to be moved back to the entrance area where customers can be assisted right away. I waited for 10 mins before I finally got assisted on my appointment. More

Excellent Service This dealer is exceptional. They provide very professional, fast, reliable services and routine maintenance is part of the purchase price. So basicall This dealer is exceptional. They provide very professional, fast, reliable services and routine maintenance is part of the purchase price. So basically we have not had to pay for any routine maintenance since the purchase of the vehicle in 2015. The staff are courteous and prompt. I love their service! More

Professional and hassle-free. My experience was positive. I have been dealing with BMW here in Corpus Christi for years and often times, despite having an appointment, there is mu My experience was positive. I have been dealing with BMW here in Corpus Christi for years and often times, despite having an appointment, there is much waiting time. This visit I was taken care of right away and provided a rental car without any problems as I had requested when I made the appointment. More