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Principle BMW of Corpus Christi - Service Center

Corpus Christi, TX

4.6
256 Reviews

256 Reviews of Principle BMW of Corpus Christi - Service Center

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March 22, 2018

The service was better than expected My service reps are kind and courteous. My car was ready quicker than I hoped. Car was nice and clean feeling brand new again. Thanks Leo More

by bmw arrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Ruiz
March 21, 2018

Bad customer service with unauthorized bank charges. Overcharged by $450.78 for a $86.54 oil change.. Service manager's attitude is to blame c.c. machine, 4th day charges not refunded. More

by Karen S Thomas
Customer Service
Recommend Dealer
No
Employees Worked With
Richard Terrazas
Apr 06, 2018 -

Principle BMW of Corpus Christi responded

Karen, we have discussed this issue and we are very apologetic for the fact that our new credit card machine charged your card so many times. This was not the fault of our store as you and I discussed and cardpointe (the credit card provider) has excepted responsibility. I agreed that we did handle some aspects of this poorly which is why we refunded all of your money as a good faith gesture. All though we strive for perfection we do at times make mistakes. Once again we can not apologize enough for this unfortunate experience.

March 21, 2018

sales and service you guys are lucky to have someone like Roy Tovar, his service continues after the sale. Mr Leo showed great patience with an ignorant customer such More

by privacy please
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Tovar, Leo Ruiz
March 20, 2018

Service Everything went fine, had loaner through weekend, got car back on Monday. No issues with head unit since service was completed on car == so far all g More

by SCOTTK3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Ruiz
March 20, 2018

The best service ever! This was the best customer service I have ever received from a dealership.... communication is the key. I was notified throughout the day with updates More

by BRANDELLA1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo
March 20, 2018

Recent tire change Leo was great with taking care of my vehicle. I went it for a nail in my right tire and everything was taken care of smoothly. More

by CDESAI24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Ruiz
March 20, 2018

Standing Ovation I was extremely pleased with the service received. From Ernest picking up and delivering my car to the extraordinary customer service received from J More

by NUBIANSONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Aguilar, Jericho Murrillo
March 20, 2018

Quality personnel Great service . My car was taken care of within a reasonable tone . Jericho was courteous and attended to my needs and concerns on my car . He always More

by ARELYHTC3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo
March 20, 2018

service Jericho was great with keeping me updated with the progress of my vehicle. He made sure I have my vehicle at the time he promised.. More

by KAMEY64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo
March 20, 2018

Professional and easy Jericho provides great customer service and keeps me up to date and informed. It also is easy to schedule an appointment and I’m in and out in a timel More

by courtneylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jericho Murrillo
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