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Principle BMW of San Antonio - Service Center
San Antonio, TX
713 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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713 Reviews of Principle BMW of San Antonio - Service Center
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September 15, 2025
I took my car in for an oil change. I received a text about a hour later that my car was ready. The Service member approached me and stated my car was good to go. I got into my car, cou I received a text about a hour later that my car was ready. The Service member approached me and stated my car was good to go. I got into my car, couldn’t find my keys. I then found them on the floor of the passenger side. As I was about to drive off, I checked my oil level from the menu and my car was “Below Minimum” on my oil. My car also gave me a warning that my oil was low and needed oil. I turned my car around and told the Service Advisor my oil was low, she then apologized. Another Service Advisor Richard Marrero came out to apologize and stated that the Technician is “Not used to working on older M Series!” Really? That was his excuse? That could have damaged my M3. I am extremely disappointed in the Service. More
by oldboston
Employees Worked With
Richard Marrero
September 11, 2025
The schedule was perfect, the attention since arriving It was good. I do not understand much English and looked for the right person, thanks Rebeca, and the job well done. was good. I do not understand much English and looked for the right person, thanks Rebeca, and the job well done. More
by Edna
Employees Worked With
September 11, 2025
I have been a customer of BMW San Antonio since 2007 and have leased several of their vehicles. Always great customer service. Courteous and knowledgeable sales and service department staff. have leased several of their vehicles. Always great customer service. Courteous and knowledgeable sales and service department staff. More
by Marissajackson0625
Employees Worked With
September 10, 2025
Great service. The work was completed quicker than expected. Service agent was courteous and friendly. The work was completed quicker than expected. Service agent was courteous and friendly. More
by pfogle
Employees Worked With
September 04, 2025
Excellent service and friendly staff. I’m happy to take my car there whenever needed. I’m happy to take my car there whenever needed. More
by E. Vega
Employees Worked With
September 01, 2025
Exceptional efficiency, thoroughness and completed this of work. They are very responsive and have no lag time between questions and answers and full discussion of repair options. Loaner vehicles are alway of work. They are very responsive and have no lag time between questions and answers and full discussion of repair options. Loaner vehicles are always an amazing condition. More
by Tom
Employees Worked With
September 01, 2025
im very pleased with Michal Boehme. at the service department, she was vey professional and make me feel welcome. at the service department, she was vey professional and make me feel welcome. More
by rchavez50370
Employees Worked With
August 28, 2025
Service advisor can’t explain anything and had to call several times to get an update several times to get an update More
by Shivam832282
August 28, 2025
Superior car service and customer service. Great job BMW of SA KUDOS to the entire BMW TEAM Great job BMW of SA KUDOS to the entire BMW TEAM More
by RB
August 22, 2025
Super clean. Lauren Montez was amazing. Great loner car. Great service pricing. Professional and caring. Lauren Montez was amazing. Great loner car. Great service pricing. Professional and caring. More
by cjpcustomart
Employees Worked With
Other Employees :
Lauren Montez is the reason I will be coming back.
