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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
693 Reviews
Call Service Center (210) 732-7121

693 Reviews of Principle BMW of San Antonio - Service Center

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July 11, 2025

Quick and efficient one-day service on my BMW. Appreciated a complimentary LIFT ride. Would return for future maintenance. More

by Lbedoyt1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John G.
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Jul 13, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 06, 2025

Associates are very helpful very knowledgeable vey professional very informative very precise and they are thorough More

by jraluyen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2025 -

jraluyen10 responded

Holly Bell is very professional very helpful knowledgeable and informative

July 04, 2025

Everyone was kind and organized. My advisor has great communication in updating me about my car status. More

by Lauraann35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Cassil
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Jul 04, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Feel free to reach out to us if you need anything. Have a wonderful day.

July 04, 2025

Holly services advisor top notch does a good job explaining process and keeping me advised More

by thadkenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 10, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

Excellent customer service with timely communication keeping us updated with status. Highly recommend John Gamboa service manager and dealership for service on your BMW. Thank you! ⭐️⭐️⭐️⭐️⭐️ More

by tx.senorita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gamboa
Report | Print
Jun 29, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Jun 30, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 24, 2025

I had the best experience that I ever had at a dealership. Great customer service outstanding and well organized facility. 5 stars to Richard More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
Report | Print
Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2025

Paul was the best, so helpful and great communication. Very satisfied with all the work done and the speedy process. More

by msLeanio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gallardo
Report | Print
Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

Some of the best service experiences I’ve ever had at this location. Appointment time met service advisor kept communication and got vehicle back in a timely manner. More

by Dstimely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
Report | Print
Jun 27, 2025 -

Principle BMW of San Antonio responded

Hi Dstimely, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

Excellent and Courteous Service, especially Rolando Rocha and Bremen, the Service Representative! They went above to provide Excellent Service!! More

by gmartinj683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breden
Report | Print
Jun 27, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2025

The people there are good at what they do, very professional and friendly, they offer transportation to its customers if your car is not ready on time, clean eating area where you can watch sports More

by donraypetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Principle BMW of San Antonio responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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