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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
710 Reviews
Call Service Center (210) 732-7121

710 Reviews of Principle BMW of San Antonio - Service Center

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September 10, 2025

Great service. The work was completed quicker than expected. Service agent was courteous and friendly. More

by pfogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 04, 2025

Excellent service and friendly staff. I’m happy to take my car there whenever needed. More

by E. Vega
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2025

Exceptional efficiency, thoroughness and completed this of work. They are very responsive and have no lag time between questions and answers and full discussion of repair options. Loaner vehicles are alway More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Principle BMW of San Antonio responded

Hi Tom, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 01, 2025

im very pleased with Michal Boehme. at the service department, she was vey professional and make me feel welcome. More

by rchavez50370
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Principle BMW of San Antonio responded

HI, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

Service advisor can’t explain anything and had to call several times to get an update More

by Shivam832282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristian Chen
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August 28, 2025

Superior car service and customer service. Great job BMW of SA KUDOS to the entire BMW TEAM More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gamboa
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Sep 01, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 22, 2025

Super clean. Lauren Montez was amazing. Great loner car. Great service pricing. Professional and caring. More

by cjpcustomart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Montez is the reason I will be coming back.
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Aug 25, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 22, 2025

First time oil change at Principle and the staff was outstanding on every level!! Very courteous and polite! Great team at Principle SA! Definitely recommend! More

by normapastrano73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change department
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Aug 25, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 19, 2025

Competent, courteous and professional. An obviously skilled technician. Met me at my car promptly upon my arrival and advised me as to what additional service my car needed. Preformed the More

by missy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michal
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Aug 21, 2025 -

Principle BMW of San Antonio responded

Hello Missy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2025

My work done at BMW went well, there was a couple issues that were handled and taken care of-my service rep did a very good job… More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gamboa
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Aug 11, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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