Principle BMW of San Antonio - Service Center

Easy check in and friendly service. They keep you informed of what is going on with your vehicle the entire time. They also offer drop offs and pick up service if needed. They keep you informed of what is going on with your vehicle the entire time. They also offer drop offs and pick up service if needed. More

Excellent customer service! Loved that they provide a loaner vehicle and they also have treats for our dogs . Loved that they provide a loaner vehicle and they also have treats for our dogs . More

We bought the car in Austin because of the dismal sales experience in SA. I wish I could take it to Austin for service. Waited twenty minutes to get my car after paying. Stood out on the driveway waiting a experience in SA. I wish I could take it to Austin for service. Waited twenty minutes to get my car after paying. Stood out on the driveway waiting and no one said a word to me. Dealership won’t take a credit card unless I pay the fee. That’s absurd. You pay over $100 for an oil change that I can get at Valvoline for half and even Valvoline takes credit cards without a fee. I also own a Mercedes and they take credit cards without a fee. More

Richard Worked diligently to make the process smooth as a walk in. Made sure text went to the right people , remained helpful to keep the process moving smoothly. And he cleaned my car....she's pretty. walk in. Made sure text went to the right people , remained helpful to keep the process moving smoothly. And he cleaned my car....she's pretty. More

Andrew has impeccable quality customer service by keeping his customers thoroughly informed. He will be my go to guy for all future car service needs. Thank you Andrew!! his customers thoroughly informed. He will be my go to guy for all future car service needs. Thank you Andrew!! More

Richard Marreno was polite, they were able to finish in a timely manner. Loaner was a newer model and helped me to get to work and not miss any days, thank you. timely manner. Loaner was a newer model and helped me to get to work and not miss any days, thank you. More

Great customer service—friendly and reliable! Always take of me and my bmw—and I’m extremely particular! Always take of me and my bmw—and I’m extremely particular! More

Excellent service and at a very competitive cost. Mr. Juan Cantu is always courteous and respectful. Mr. Juan Cantu always provides a very comprehensive feedback on what maintenance was performed on Mr. Juan Cantu is always courteous and respectful. Mr. Juan Cantu always provides a very comprehensive feedback on what maintenance was performed on my BMW X-5. I appreciate Principal BMW! More

I brought my car in for a recall and service maintenance. I was satisfied with the professional and expedient manner with my service experience.. I was satisfied with the professional and expedient manner with my service experience.. More