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Principle BMW of San Antonio - Service Center
San Antonio, TX
689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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689 Reviews of Principle BMW of San Antonio - Service Center
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October 09, 2024
The service technician, Michal, has taken care of all three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience with my salesman Tevin Nance. Very professional. More
by Herb Cole
Employees Worked With
Michal Boehme
October 09, 2024
No issues with my service visit. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later. More
by Paul
Employees Worked With
Jesse in Service
October 07, 2024
Ryan Watson is, hands down, the most attentive service rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to t rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to talk to! My BMW experience has been a 10/10 so far! More
by 01platen-markers
Employees Worked With
Ryan Watson
October 07, 2024
My experience was a great one, I had my battery changed out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company More
by lorrainem12345
Employees Worked With
Alamd Rosario
September 27, 2024
Polite, professional, great customer service, like that I great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all! More
by SAJ
Employees Worked With
Joseph Pantoja
September 13, 2024
Unfortunately my experience was not pleasant. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. Wait time just to drop off my vehicle was an hour from my scheduled appt. This was an inconvenience to my Saturday plans. More
by Melanie Olivarez
Employees Worked With
Not listed
September 13, 2024
Excellent service from a quality BMW dealership. The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! The service advisor kept me informed throughout the process of analysis of the problem and the solution. Thanks to my service advisor! More
by Richard Baes
Employees Worked With
Ryan Mararac
September 12, 2024
The digital systems used to communicate with customers are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. are not user friendly. Difficult to communicate with service advisors. Voice mail boxes full. Loner cars not available for warranty service issues. More
by Chan.webster
Employees Worked With
Donavan
