Principle BMW of San Antonio - Service Center

Thank you Brendon Cassel for keeping me posted about my car while it was getting the 1200 mile oil change Chrisyine car while it was getting the 1200 mile oil change Chrisyine More

Every member of the staff, from the time you pull up to the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you the time your service coordinator greet you, is extremely friendly and professional. Every time I’ve been there they go above and beyond to make you feel like you are a part of the BMW family. More

Shawn, the service advisor, was very unprofessional. NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at al NEVER replied to texts or return phone calls. Terrible experience with Principle dealership. Overcharged us. Just a sleazy place. Not impressed at all!! More

My vehicle always gets food service. Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me Unfortunately this time my service rep was slow to respond d didn't give me updates on my vehicle unless I called. Kept my car overnight and told me he would be there when I picked up my vehicle at 7pm closing time and he wasn't. I got no feedback on the service my vehicle had. Disappointed this time. More

Drop off for service was cumbersome, time consuming. Pick up was even more so. Porters, cashiers, extremely rude and could not answer simple questions. Systems in place seem not to serve customers but o Pick up was even more so. Porters, cashiers, extremely rude and could not answer simple questions. Systems in place seem not to serve customers but only dealership. More

Very courteous and professional staff. Comfortable waiting area. Very streamline processing for appointments..minimal wait time Comfortable waiting area. Very streamline processing for appointments..minimal wait time More

This is the first time in 2 yrs I was able to get a loaner. The car wash is usually broken or it's too busy to get washed. loaner. The car wash is usually broken or it's too busy to get washed. More

Easy and quick drop off. Service was quicker than anticipated with great communication. Ryan was incredibly helpful as always. Service was quicker than anticipated with great communication. Ryan was incredibly helpful as always. More

I won’t be back. I have taken my 2013 BMW 128i to this dealership for 4 years for some maintenance. I always expect to somewhat more than I would at a non-BMW shop I have taken my 2013 BMW 128i to this dealership for 4 years for some maintenance. I always expect to somewhat more than I would at a non-BMW shop that works on foreign cars. But this was ridiculous. My wife spilled a cup of coffee on the passenger seat and apparently destroyed the air bag sensor that is located under the seat in a control box. I looked up on line what the average cost was to replace the sensor. I figured maybe $1,200. I received an estimate of $3,600! The service advisor said that because there are not many “1” series BMWs out there, it was a big deal to find a part. Needless to say, I declined to have the work done. I should add that although the service advisor was a very nice young woman, she did not seem to know beans about cars. More

They are very polite and professional Richard Marrero should be proud of you for being honest about my car. I have brought two BMW from San Antonio and will share my thoughts with my friends and family should be proud of you for being honest about my car. I have brought two BMW from San Antonio and will share my thoughts with my friends and family Great Job!! More