Principle BMW of San Antonio - Service Center

i have bought or leased 4 cars from Ricky and Juan in service is the best they have had in a long time. service is the best they have had in a long time. More

Prompt and courteous service when I arrived for my service appointment. Service advisor provided thorough explanation of work to be done. Amount of time it took to complete the service seemed reason service appointment. Service advisor provided thorough explanation of work to be done. Amount of time it took to complete the service seemed reasonable. More

5 stars for my SERVICE ADVISOR, ALAMD! Yesterday, I was scheduled for oil change for my 328i BMW and I am very happy that Alamd, my service advisor explained very well the things that I Yesterday, I was scheduled for oil change for my 328i BMW and I am very happy that Alamd, my service advisor explained very well the things that I have to do with my car. In the video, there were a bunch of issue with my car and in simple terms he was telling me what does it do to my car... but there were 2 major things that he emphasized that I need to do for my car besides the oil change and that is the oil plug that for some reason got messed up by the person who was fixing it before so they have to replace the OIL PLUG so they can conduct an oil change for my car. Another one was the DRIVE BELT, also needs to be replaced because it wasn't in a good condition anymore and he was showing it to the video where the belt was coming apart. Also, Alamd offered a deal for 3+ more years of oil change from them for just $225 that will cover the oil change from that day (yesterday) and 3+ more years. I took it because it was a very good price and I know that they will take care of my car unlike the previous person/company did. Lastly before I took off, I asked for his advice on whether I needed to replace 4 of my tires or if I can just replace 2 of my tires because one of the tire specialists told me that my tire has a bubble. And Alamd recommended me to just replace that 1 tire because all of my other tires are perfectly good and will last me for a year more. I told him I work for Costco and he immediately told me that I can replace 2 of my tires, keep the 1 tire for backup for if anything happens or if 1 tire has a bubble again, I have a backup at home. Overall, it took me a couple of hours to wait because of the changes we have to decide for the car but it was all worth it because it was for my safety and for the benefit and maintenance of my car. KUDOS AND THANK YOU TO ALAMD BECAUSE HE WAS A REALLY A BIG HELP. EXCELENT SERVICE ADVISOR!! More

I have an e46 from 2004. Needed some very extensive and complicated repairs that involved taking half my car apart and putting it back together again but Principle BMW was ab Needed some very extensive and complicated repairs that involved taking half my car apart and putting it back together again but Principle BMW was able to successfully complete everything! Very professional and helpful. More

There is nothing cheep about owning a BMW however I'm proud to be driving mine and keeping it in great condition. That said the folks at Principal BMW have done a great job with my car, my concerns. The proud to be driving mine and keeping it in great condition. That said the folks at Principal BMW have done a great job with my car, my concerns. The service dept. keeps me updated on the service required shows me the work done and again I'm very proud to have this car and the great staff that stand behind there work. More

Efficient service on my vehicle, Gilbert Vasquez kept me updated on the status of my service and followed up a few days after the appointment to see how everything was going. updated on the status of my service and followed up a few days after the appointment to see how everything was going. More

Customer focus & care. Keeps customer up to date on service. Addresses customer concerns about repair. Appreciate loaner vehicle. Keeps customer up to date on service. Addresses customer concerns about repair. Appreciate loaner vehicle. More

Always great service Donavan is always focus on he’s job and take care of my car and take care of my car More