Principle BMW of San Antonio - Service Center

Lauren was the best service advisor I’ve had in years. She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when yo She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when you’re spending a lot of money on service. More

Service department is always busy but efficient. The staff is knowledgeable and very professional handling repairs. The staff is knowledgeable and very professional handling repairs. More

Needed service for an AC blowing warm air, brake fluid flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low coolant and leak in the radiator. I elected to get the radiator repaired rather than replaced. Picked up the vehicle the next day and noted that I did not receive the complimentary car wash nor were the oil change and brake fluid service notifications reset. Two days later the AC isn’t working while the radiator fluid level is in the acceptable range. Now I wonder what I paid for? If the reset wasn’t complete on the oil change and brake fluid flush, perhaps nothing was done and I’m a fool for trusting Principle BMW of San Antonio. Now waiting on a call back from Donovan the service rep. More

Service Advisor, Gilbert Vasquez has been outstanding across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to r across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to resolve concerns I've had with my vehicle. More

Customer service was not good. No walk through after services were performed and I called and left message for service manager and it was never returned. No walk through after services were performed and I called and left message for service manager and it was never returned. More

Broke my vehicle in for service Lauren was amazing she explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awf explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awful experience. More

Lauren, my service advisor at Principle’s BMW in San Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazin Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazing and made the process as simple as possible. I’ve gone to other dealerships and it’s a nightmare trying to get your car service and have a loaner vehicle available for me. I would highly recommend anyone that needs their BMW service to visit this dealership. More

Worst experience. Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures when trunk randomly opened. Gave me a loaner and last minute sent text stating I had 12 hours to return car which meant if not before midnight needed to be returned by the next couple of hours or I’d be charged over 100 dollars. The loaner was defective and their only concern was when I’d return it and not if I was safe. I’ve learned my lesson. I’m going back to buying Mercedes. More

Excellent customer service. Super friendly staff always looking to help in every way they can and make my service worthwhile. Super friendly staff always looking to help in every way they can and make my service worthwhile. More