Principle BMW of San Antonio - Service Center

Kristen was a big help. I had a seamless experience in taking care of the recall on my 540. She is so easy to work with. The porters were proactive in polishing water marks I had a seamless experience in taking care of the recall on my 540. She is so easy to work with. The porters were proactive in polishing water marks off of the hood upon pick up. Great experience at San Antonio BMW. More

The service department is excellent. I like my service advisor, he’s really nice and answered all of my questions. I like my service advisor, he’s really nice and answered all of my questions. More

Awesome service as always. Ryan Mararac makes getting your car serviced a smooth experience and always goes above and beyond. Ryan Mararac makes getting your car serviced a smooth experience and always goes above and beyond. More

Customer service was great, and service advisor was very helpful. As always, it’s nice waiting in the waiting area with coffee, snacks and the new BMW and Mini vehicles to admire. helpful. As always, it’s nice waiting in the waiting area with coffee, snacks and the new BMW and Mini vehicles to admire. More

Excellent service department. They keep you informed about your vehicle in service and they provide a complementary car wash. They keep you informed about your vehicle in service and they provide a complementary car wash. More

I bought my car there. The salesperson was honest, professional, helpful, never pressured me for more options, and helped me PPF it through their partner finisher (the PP The salesperson was honest, professional, helpful, never pressured me for more options, and helped me PPF it through their partner finisher (the PPF manufacturer own installer and best in the city in that profession from independent reviews), overall a seamless buying process. I brought it back for service as I had a tire issue (under extended tire and wheels warranty), a sensor issue and a connectivity issue. There was a fender bender-provoked internal damage, just a wire disconnected, they charged me for removing the bumper and inspecting the inside, but no charge for reconnecting the wire, and no charge for anything else as all covered under warranty. My service adviser gave me a realistic expectation of the service time, called me before engaging in chargeable work (removing the bumper, see above), and surprised me favorably with a delivery earlier than expected. My loaner was parked with a full tank of gas waiting for me upon dropping my car off, and the resident "genius" helped me verify that the connectivity issue was resolved upon pick-up. All in all, another seamless experience. More

My most recent visit was good. Communication was good and car was ready on time. Communication was good and car was ready on time. More

Great customer service. Brandon kept us fully informed on status of repairs. Provided new service discounts for our 2017 3201 Brandon kept us fully informed on status of repairs. Provided new service discounts for our 2017 3201 More

Richard was awesome to work with, kept me informed of the progress from start to finish, a professional in his business. progress from start to finish, a professional in his business. More

They do a very good job of communicating with me and working with insurance company working with insurance company More