Principle BMW of San Antonio - Service Center

Michal and Omar were amazing! Found an issue when reviewing my vehicle i didnt know about. And it was covered by my certified warranty! Found an issue when reviewing my vehicle i didnt know about. And it was covered by my certified warranty! More

Mr. Juan Cantu provided outstanding Customer service in getting my BMW X5 in for required service and repairs. The work performed by the BMW mechanic was top notch, my X5 runs great! I trust Principle BMW getting my BMW X5 in for required service and repairs. The work performed by the BMW mechanic was top notch, my X5 runs great! I trust Principle BMW with my car. More

I took my ‘23 430i in to have my windshield tinted. Charles was very helpful! He got me a loaner to finish my errands while they worked on my car. It was done in under an hour. I picked it up and was v Charles was very helpful! He got me a loaner to finish my errands while they worked on my car. It was done in under an hour. I picked it up and was very satisfied. The genius guys did amazing. More

Very good service department we appreciated how quickly they were able to see us and everything they did to solve our problem. quickly they were able to see us and everything they did to solve our problem. More

Customer service is wonderful and workmanship is very good. However, beware of the 3% fee that they charge just to use a credit card. I found this to be very tacky for a luxury car repair garage. I am ne good. However, beware of the 3% fee that they charge just to use a credit card. I found this to be very tacky for a luxury car repair garage. I am new to the area and was not familiar with the “recent change”. It was listed on a super small sign at the checkout counter and in the fine print of their contract, but not mentioned to me when I handed my credit card over. My service bill was over $4,000, so that 3% was not insignificant. It’s disappointing to see this practice from what I thought to be a professional service shop. Otherwise, the customer service I received was top notch. Just disappointing to see this fee added to what is the most common form of payment. Credit card customers shouldn’t be penalized, and many customers might not be able to pay cash/check/debit due to the high cost of service for these vehicles…adding another fee on top of that is adding insult to injury. A suggestion to the dealership: if you MUST charge that 3% to the customer for using the most common payment method, build it into your costs. Then offer a 3% discount if paying with cash/check/debit. More

I never have a good experience with my service technician. My mechanic was excellent though, he was very clear in video and I appreciated that. My service technician Ryan tried to fool me into buy technician. My mechanic was excellent though, he was very clear in video and I appreciated that. My service technician Ryan tried to fool me into buying an additional package without looking into my account or Maybe he did know and didn’t care that I already bought an oil change package. Also my loaner vehicle was horrible. Y’all should be trying to upgrade me. Now I’ll be going to another dealership to buy a newer vehicle. Ryan Mararac just started my experience poorly. More

They always take extra special care of me and my BMW! I always feel special and satisfied after every maintenance appointment. Love this dealership! I always feel special and satisfied after every maintenance appointment. Love this dealership! More

Juan was fantastic to work with. He was able to take care of my wife’s car as well as mine He was able to take care of my wife’s car as well as mine More

when it’s time to report a issues . upper management do care are show no concern in the situation. they need better management and one is going to be fair for the customers not just for upper management do care are show no concern in the situation. they need better management and one is going to be fair for the customers not just for the workers because if it wasn’t from the customers they wouldn’t be making money but at the end of the day they’re very unprofessional and I’ll never do business with them again if I have to I would drive out of town to deal with another BMW store if that’s what I have to do even when you call corporate you do a complaint they get back with you whenever they want to so all the way around just do what they want to do until you put it on the news or go viral with it maybe they’ll show some concern More

For service to your BMW, I highly recommend BMW of San Antonio. In particular, Juan in Service and the unknown mechanic who worked on my Z4 went above and beyond. 🤠 Antonio. In particular, Juan in Service and the unknown mechanic who worked on my Z4 went above and beyond. 🤠 More