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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
682 Reviews
Call Service Center (210) 732-7121

682 Reviews of Principle BMW of San Antonio - Service Center

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March 31, 2025

The service personnel at BMW of San Antonio always does an excellent job of making sure my car is operating correctly. I value what they do for their clients. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donavan Hargrove
Report | Print
Apr 05, 2025 -

Principle BMW of San Antonio responded

Hi Monica, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2025

The Principle BMW of San Antonio service center is outstanding. The staff goes beyond what is expected to insure the customer stays informed and satisfied. More

by rey1406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
Report | Print
Mar 28, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

They were able to work on my car in just 2 days since I was visiting and crunched for time. And was able to drive it back home 295 miles without any issue. So far so good. More

by MFP of Fort Worth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gamboa
Report | Print
Mar 27, 2025 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

March 25, 2025

I had to bring my car in because of a brake system error. They said just bring it in, no appointment necessary. I brought it in and I got a loaner night away. Fixed the issue after a few days. More

by Yolanda Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Report | Print
Mar 29, 2025 -

Principle BMW of San Antonio responded

Hello Yolanda, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Paid almost $400 for a key fob and it isn’t programmed to work on my car. Live an hour and a half away and now gotta find time to get this corrected. Not happy to say the least! More

by Emcc.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Baerga
Report | Print
Mar 27, 2025 -

Principle BMW of San Antonio responded

Good Morning Mr. Smith, We are truly sorry to hear about the trouble you’ve encountered with your key fob. I see you mentioned working with me, and this is the first I’m hearing about the issue. I also noticed you called to inform our team of the issues last night after we had closed, around 8pm. John will be reaching out to you today to help walk you through the setup process. In some cases, it can take a little time to sync the key properly. A helpful tip is to hold the new key up to the steering column (without the second key in the vehicle) and repeatedly press the start/stop button until the vehicle recognizes the new fob. Please rest assured, John will be in touch today to assist you further. Best regards, Anthony Baerga

March 15, 2025

Always great service at Principal BMW! Communication is always quick and loaner car was great. More

by daryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Mar 20, 2025 -

Principle BMW of San Antonio responded

Hello Daryn, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

I’ve owned a BMW since 2007 and am very happy with service and my technician! More

by Chini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Report | Print
Mar 16, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Very efficient and knowledgeable staff, clean facility, frequent updating on status of car repair. Great dealership. More

by NiknikRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Report | Print
Mar 13, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 16, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2025

Excellent and timely service! They were very friendly and accommodating. Also thorough with inspection and recommendations. More

by WBMW19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto, Albert Saenz, Rhaudell Cordova, Anthony Baerga, Ryan Mararac, Juan Cantu, Emmanuel Colon, Maggie King, Antonio Martinez, Paublo Gallardo
Report | Print
Mar 14, 2025 -

Principle BMW of San Antonio responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2025

Customer service has been very good thank you with updates and getting back in order More

by Linda McKinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baerga
Report | Print
Mar 08, 2025 -

Principle BMW of San Antonio responded

Hi Linda, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 10, 2025 -

Principle BMW of San Antonio responded

Hi Linda, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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