Principle BMW of San Antonio - Service Center

The services were done well and the hospitality shown to me was magnificent. I enjoyed the loaner car, it was a major benefit to me. me was magnificent. I enjoyed the loaner car, it was a major benefit to me. More

Customer service is what brings me back time after time. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. More

I just showed up with a tire issue and they were great. They took care of the tire and did other maintenance. Awesome service. As always!!! They took care of the tire and did other maintenance. Awesome service. As always!!! More

Second time bringing my car in for service to this dealer and once again seems like communication is a bit off. My original concern was corrected. However the trim piece in the headliner was not installed co and once again seems like communication is a bit off. My original concern was corrected. However the trim piece in the headliner was not installed correctly I had to push the edges of the headliner back behind the microphone trim. Found two clips on my cup holder. I sure hope these are extras and not something the tech forgot to install on the vehicle. I ask an employ in the drive about it but he couldn’t answer and made no effort to go get the service advisor or manager. I never saw the service advisor when I picked up the vehicle, someone else returned the vehicle and ask me to sign the paperwork without actually going over it. My vehicle was 1500 miles early for an oil service. Is nice that is covered but no one ever told me they where doing an oil service. If I would had known that I would had requested a tire rotate and balance. The dealer should inform the customers of any additional work not related in any way to the original reason the car came in for before performing other work to it. More

I always get amazing customer service from the ASMs at BMW OF SAN ANTONIO. I wouldn’t think about going anywhere else. They take great care of me! BMW OF SAN ANTONIO. I wouldn’t think about going anywhere else. They take great care of me! More

When you have to serve a lot of customers it's not easy to stay present with each customer. Problem corrected; thanks for your service! to stay present with each customer. Problem corrected; thanks for your service! More

Outstanding service. Customer friendly and professional. Great job. Continue to provide great quality and service. Luis Cotto provides me with updates and quality information for future visits. Great job. Continue to provide great quality and service. Luis Cotto provides me with updates and quality information for future visits. More

Great Visit service agent was courteous and took care of my vehicle. Also, I was Notified every time work was being accomplished on the vehicle! my vehicle. Also, I was Notified every time work was being accomplished on the vehicle! More

Great job! Alamd and Esperanza were both very helpful. Alamd was the most courteous service representative that I’ve met at BMW. Quick turn around with my vehicle as well. Alamd was the most courteous service representative that I’ve met at BMW. Quick turn around with my vehicle as well. More

My service advisor is BETTER than yours!!! From the moment I arrived and throughout the whole service, my advisor Ms. Esperanza Gomez was great with ensuring communication was clear and accurate, in ad moment I arrived and throughout the whole service, my advisor Ms. Esperanza Gomez was great with ensuring communication was clear and accurate, in addition to having a loaner for me right away. Not sure how long she has been with the company but I see her as a valuable asset to BMW!! More