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Principle BMW of San Antonio - Service Center
San Antonio, TX
710 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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710 Reviews of Principle BMW of San Antonio - Service Center
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August 14, 2021
Unprofessional parts department. Went in to order a thermostat with Jason. After speaking for 40 mins it was clear what I needed; a thermostat. I received a thermostat housing days later… Upon picku thermostat with Jason. After speaking for 40 mins it was clear what I needed; a thermostat. I received a thermostat housing days later… Upon pickup while I was waiting there for nearly an hour. I overheard Carlos teaching the new tech and trash talking and belittling previous customers while explaining the ordering system. This is not only unprofessional to the clients but also immature and a bad example to a new employee. Also while waiting and Martin took a while to find the part I couldn’t help but notice another gentleman with glasses just kicked up his feet reading a book not assisting anyone. After refunding my part I address Carol on this behaviors and example to receive backlash and arguing. I was addressing the unprofessionalism displayed and how it was a bad example your setting for a new employee to mimic. After arguing back I expressed this was a professional establishment and should be held as such. I strongly encourage owners to order parts else where as this is a reflection of the training they receive or management. I will note red was hustling answering phone calls and assisting one after another and was always professional. Invoice 5128794 More
by John
Employees Worked With
Carlos
August 14, 2021
I have been receiving services at BMW for some time now. My service advisor, Ryan Mararac, is the best with communication and recommendations of my vehicle servicing. He's available when I have questions or My service advisor, Ryan Mararac, is the best with communication and recommendations of my vehicle servicing. He's available when I have questions or concerns. Ryan ensures that my concerns are address in the upmost professional manner. Thanks Ryan for being a supportive and friendly service advisor. More
by LaTasha
Employees Worked With
Ryan Mararac
June 06, 2021
My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification of issues found. And lets not forget the loaner department. They are all professionals from the leadership on down. They have made the process so smooth that if you wish to get a loaner your wait time is quicker then going to the ATM. Then back the Service Department you get a video message a freaking video message directly from the mechanic explaining what was found and the video thing is ingenious. And my advisor Mrs Maggie this time, because my normal advisors where out that Saturday was exceptional. And by the way regular go-to advisors, Rhaudell & Esperanza are also great every time I visit as well. But, back to the advisor that helped me on my visit, Mrs. Maggie. I only came in for a car wash and air in my tires. Mrs. Maggie was even more exceptional then expected. By anticipated everything needed from beginning to end. She even had my X1 ready on the port with no waiting once I got there. She explained the issues, the fixes done and to let her know if my problems accrue again (a software and engine oil leak) don't hesitate to call. I have had 4 Mercedes and 4 BMWs in the last 23 years. I've received service from both Mercedes and BMW in Hawaii as well as San Antonio, then worked at Lexus service department. This has given me high standards regarding service from a luxury car dealer ship. The service department at BMW of San Antonio as of today has surpassed all my expectations. So, I give Mrs. Maggie and the San Antonio BMW Service Department a 10+ from me! I would recommend them to anyone regardless of the cost or the type of car they own. This is because the workmanship and exceptional service is worth it. More
by Rosco6233
Employees Worked With
Esperanza & loaner department, Rhaudell Cordova, Maggie King
February 11, 2021
Although I have enjoyed the vehicles that I have purchased at this location (BMW's are amazing), I have not enjoyed the level or customer service that has been provided in return. Everyone sounds purchased at this location (BMW's are amazing), I have not enjoyed the level or customer service that has been provided in return. Everyone sounds really nice and then you get the service in the service department and are left with asking yourself. "Why do I keep coming here?". I've given the Manager, Brian, I couple of chances to get this corrected for me and it falls on deaf ears. I will take the longer drive to Austin to see if I get better service there after my contract has ended. I encourage you to find a difference BMW dealership to do business with. Very disappointed Customer More
by cyclonestay
Employees Worked With
Bryan Barton, Belinda McMahn
October 09, 2020
First and last time doing business with them. Was in the process of getting a loan to buy a car from them. Bad service, my business will go to another dealership. process of getting a loan to buy a car from them. Bad service, my business will go to another dealership. More
by Hazel.hamilton
Employees Worked With
Taylor
October 03, 2020
Always a pleasant visit when going to the service center. Emmanuel is always ready to help and takes care of us right away. Thank you for your help. Emmanuel is always ready to help and takes care of us right away. Thank you for your help. More
by EdgarRam
Employees Worked With
Emmanuel Colon
September 25, 2020
I am always treated very well and feel valued as a BMW customer. Your service is why I will only buy BMW vehicles. I also love your loaner vehicle program. customer. Your service is why I will only buy BMW vehicles. I also love your loaner vehicle program. More
by Jennifer Gomez
Employees Worked With
Emmanuel Colon
September 24, 2020
I took my car in in July for a starter issue. Since the replacement i had some engine trouble. Then today my engine caught fire. Had it towed to them while i wait to see what they plan tk do about it since replacement i had some engine trouble. Then today my engine caught fire. Had it towed to them while i wait to see what they plan tk do about it since they took the top end apart and the top end is what caught fire. Update: they are now saying oil leaked onto the exhaust manifold.. Which is on the far passenger side and caused a fire on top of the motor... I guess by quantum mechanics. Contacting the NHTSB and my attorney since BMW doesnt want to correct their mistake. More
by Itslooney38
Employees Worked With
Ryan Mararac
September 23, 2020
Great service all around. Never have any issues and employees are always helpful. Dont use the bmw app to schedule (does not work). Not the dealers fault. employees are always helpful. Dont use the bmw app to schedule (does not work). Not the dealers fault. More
by H_man
Employees Worked With
Ryan Mararac
September 22, 2020
Excellent service! My vehicle was repaired exactly as requested. The service was very professional and courageous. Bmw provided a excellent loaner so I would not be without a vehicle while my vehicle wa requested. The service was very professional and courageous. Bmw provided a excellent loaner so I would not be without a vehicle while my vehicle was repaired. Thank you. More
by imijares
Employees Worked With
Marissa Munoz
