Principle BMW of San Antonio - Service Center

Quick in check, even provided a loaner without a request. Kept us informed on all service issues/questions. Fast checkout. Only issue we had was the maintenance person left a small pile of filter debris Kept us informed on all service issues/questions. Fast checkout. Only issue we had was the maintenance person left a small pile of filter debris on the floor... More

Great customer service!! from the time I drove up to the time it was time for me to go. I high recommend PrincipleAuto to my family and friends thank you again. time it was time for me to go. I high recommend PrincipleAuto to my family and friends thank you again. More

Mr Cantu always is very willing to assist Me with any issues I have with my car and is a great asset to your team! issues I have with my car and is a great asset to your team! More

I paid a 100 bucks to replace a headlamp bulb. Wasn’t covered by my warranty. That is a bit pricey even for a BMW covered by my warranty. That is a bit pricey even for a BMW More

Very pleased with the service received. Alamd has been my advisor for a couple of years now and always makes me feel listened to. He always goes the extra mile and he is the reason I don’t trust my vehicle’s advisor for a couple of years now and always makes me feel listened to. He always goes the extra mile and he is the reason I don’t trust my vehicle’s service to another shop. More

Excellent service and excellent service performed on my vehicle. Danny Diaz was excellent! Cannot speak highly enough of his customer service and assistance through the entire process. vehicle. Danny Diaz was excellent! Cannot speak highly enough of his customer service and assistance through the entire process. More

I had a very pleasant experience being advised by Marissa Munoz! She was extremely thorough and helpful throughout the entire process. I appreciate the overall service to my vehicle as well. They also provid Munoz! She was extremely thorough and helpful throughout the entire process. I appreciate the overall service to my vehicle as well. They also provided 5 gallons of complimentary fuel to my vehicle which was outstanding! More

Improving vs past experience. In past way to slow and when calling to check on parts they never returned your phone call. Had to complain to Corp to get any action when calling to check on parts they never returned your phone call. Had to complain to Corp to get any action More

I had a 2:00pm appointment that didn’t start until 2:26pm I was told one and a half hours for it and I wasn’t out until 5:05pm for an oil change and brake fluid, unacceptable. I texted and no answer, then wa I was told one and a half hours for it and I wasn’t out until 5:05pm for an oil change and brake fluid, unacceptable. I texted and no answer, then walked outside to wait more. Almed was pleasant but service means more than being nice, be accurate in your time estimates. Then my washed car wasn’t washed at all outside, still had dirt all over it. I have never had such service at BMW before. 😥 More

I’m rating this service as excellent mainly as a result of the “Outstanding” customer service delivered by Brendon Cassil. A true professional who made my experience with BMW the best to date! of the “Outstanding” customer service delivered by Brendon Cassil. A true professional who made my experience with BMW the best to date! More