Principle BMW of San Antonio - Service Center

Service department very difficult to get ahold of (not answer phone) and genius desk did not return phone call after leaving two voicemails. Finally service department informed me I had to bring car in on answer phone) and genius desk did not return phone call after leaving two voicemails. Finally service department informed me I had to bring car in only to find it was a setting that had some one called back with knowledge the appointment could have been avoided. In the meantime a second technical glitch occurred which the service department indicated was fixed only to have the same problem occur 20 miles after I left. That said, people were very friendly while on site. More

Worst service I have ever received as a customer, my car was in the shop for 3 1/2 months just to have it returned to me w/o it getting detailed which was the reason I took my vehicle in to begin with. Ever was in the shop for 3 1/2 months just to have it returned to me w/o it getting detailed which was the reason I took my vehicle in to begin with. Everyone at the dealership was quick to push the problem off to another service rep. It Is astonishing to me that bmw would want to lose a customer over a $300 job More

I was impressed with the Service advisor. He was very courteous and continuously kept me informed of the status of the maintainance on the vehicle until it’s completion courteous and continuously kept me informed of the status of the maintainance on the vehicle until it’s completion More

Excellent customer service and attention to detail. It allways results in a pleasant experience going to san antonio bmw. I will do my next maintenance schedule there. allways results in a pleasant experience going to san antonio bmw. I will do my next maintenance schedule there. More

Customer service is what brings me back time after time. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. I am enjoying the video of each vehicle inspection. Always going the extra step. Excellence. More

Excellent customer service provided by Mr. Cotto and staff! Very little wait time Provided me with a loaner so I could go about my business. Just great! staff! Very little wait time Provided me with a loaner so I could go about my business. Just great! More

The services were done well and the hospitality shown to me was magnificent. I enjoyed the loaner car, it was a major benefit to me. me was magnificent. I enjoyed the loaner car, it was a major benefit to me. More

Second time bringing my car in for service to this dealer and once again seems like communication is a bit off. My original concern was corrected. However the trim piece in the headliner was not installed co and once again seems like communication is a bit off. My original concern was corrected. However the trim piece in the headliner was not installed correctly I had to push the edges of the headliner back behind the microphone trim. Found two clips on my cup holder. I sure hope these are extras and not something the tech forgot to install on the vehicle. I ask an employ in the drive about it but he couldn’t answer and made no effort to go get the service advisor or manager. I never saw the service advisor when I picked up the vehicle, someone else returned the vehicle and ask me to sign the paperwork without actually going over it. My vehicle was 1500 miles early for an oil service. Is nice that is covered but no one ever told me they where doing an oil service. If I would had known that I would had requested a tire rotate and balance. The dealer should inform the customers of any additional work not related in any way to the original reason the car came in for before performing other work to it. More

I always get amazing customer service from the ASMs at BMW OF SAN ANTONIO. I wouldn’t think about going anywhere else. They take great care of me! BMW OF SAN ANTONIO. I wouldn’t think about going anywhere else. They take great care of me! More