Principle BMW of San Antonio - Service Center

Well organized, courteous, and organized and...... Found the issue and fixed it in a timely manner 👍👏. The complimentary car was very nice and gave us an opportunity to see what the 2020 models look like the issue and fixed it in a timely manner 👍👏. The complimentary car was very nice and gave us an opportunity to see what the 2020 models look like More

Friendly staff and very safe environment. Took their time with me so I did not feel rushed. Thanks to all involved for making my service visit pain free! with me so I did not feel rushed. Thanks to all involved for making my service visit pain free! More

Alamd was an outstanding service representative! Great communication and very customer service oriented. The online payment process was outstanding as well. An overall great experience! communication and very customer service oriented. The online payment process was outstanding as well. An overall great experience! More

Paul Gallardo could not have better! It was simple, quick & easy! They provided me with a loaner car quickly and efficiently. I would highly recommend BMW cars because of their service department. Thank you! & easy! They provided me with a loaner car quickly and efficiently. I would highly recommend BMW cars because of their service department. Thank you! More

BMW has THE best customer service I have ever experienced. I’ve owned Jaguar, Range Rover, Volvo, 3 BMWs, Jeep Wrangler, VW.... I’ve been to BMW in Columbia MO, St.Louis, MO, Dallas and San Anto experienced. I’ve owned Jaguar, Range Rover, Volvo, 3 BMWs, Jeep Wrangler, VW.... I’ve been to BMW in Columbia MO, St.Louis, MO, Dallas and San Antonio. ALL service departments at every BMW location and the BMW service is the VERY BEST each time!!! More

Thieves who didn't do the work they promised, returned my car worse than when it was dropped off, held the car hostage and ultimately stole money. Refuses to call or answer phones or do anything to remedy. car worse than when it was dropped off, held the car hostage and ultimately stole money. Refuses to call or answer phones or do anything to remedy. More

Emmanuel was awesome. He has always taken excellent care of me, and has always worked to resolve any, and all issues with all of my vehicles. of me, and has always worked to resolve any, and all issues with all of my vehicles. More

Excellent service. Very fast service even with out an Excellent service. Very fast service even with out an appointment. The coffee was superior and the waiting area clean Hope the cookies and othe Excellent service. Very fast service even with out an appointment. The coffee was superior and the waiting area clean Hope the cookies and other snacks make a come back. More

Very Disappointed in BMW of San Antonio. I went in and got my service and my car was not washed. Then when checking out. I was just handed my keys and told your car is over there. Lastly there was a car got my service and my car was not washed. Then when checking out. I was just handed my keys and told your car is over there. Lastly there was a car in the driveway preventing me from leaving. So at that point I waited. Once it was cleared I was going to pull out and then I see it reversing to go park it a few cars from mine. I was very unhappy when I left. More