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Principle BMW of San Antonio - Service Center
San Antonio, TX
684 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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684 Reviews of Principle BMW of San Antonio - Service Center
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September 15, 2020
Good experience. Emmanuel was professional, efficient and kept me updated with status. The shuttle service was critical for me. Edward McDaniel was a delight to deal with, a real pro. kept me updated with status. The shuttle service was critical for me. Edward McDaniel was a delight to deal with, a real pro. More
by Charles
Employees Worked With
Edward McDaniel, Emmanuel Colon
September 15, 2020
BMW of San Antonio is always there with the right parts and trained technicians to make sure your vehicle is performing at its best. And the service advisors are always friendly. and trained technicians to make sure your vehicle is performing at its best. And the service advisors are always friendly. More
by cannoncocker13z
Employees Worked With
Alamd Rosario
September 14, 2020
I don’t live in San Antonio but when I go to get my car serviced everything goes perfectly as planned. They take less than 4 hours, they lend me a loaner vehicle, and clean my car before it’s returned to m serviced everything goes perfectly as planned. They take less than 4 hours, they lend me a loaner vehicle, and clean my car before it’s returned to me. Alamd Rosario and Ryan Watson have been so helpful I would definitely recommend them when you need to get your car serviced. More
by alexasal
Employees Worked With
Chris Quincena, Alamd Rosario, Ryan Watson
September 13, 2020
My first experience with BMW of San Antonio. Totally professional and courteous. Ease of setting up an appointment and having a loaner car available. Excellent service. professional and courteous. Ease of setting up an appointment and having a loaner car available. Excellent service. More
by Linda
Employees Worked With
Emmanuel Colon
September 13, 2020
Great service and communication between myself and service department. The ability to get a loaner car without any problems was great! Also, everyone I saw was wearing masks so that was good and safe service department. The ability to get a loaner car without any problems was great! Also, everyone I saw was wearing masks so that was good and safe. Thank you! More
by ChristinaG
Employees Worked With
Brian
September 13, 2020
great customer service and great mechanics follow up video. dealership beautiful and comfortable easy acess to restroom. refreshment drinks roomy and comfortable friendly employees repairs done well video. dealership beautiful and comfortable easy acess to restroom. refreshment drinks roomy and comfortable friendly employees repairs done well More
by bchelvs
Employees Worked With
Kino
September 13, 2020
Exceptional service! Friendly & helpful staff. Super clean waiting area with plenty of space to social distance. Sanitizing stations & signage all over the place! All staff wear masks. clean waiting area with plenty of space to social distance. Sanitizing stations & signage all over the place! All staff wear masks. More
by E.C.
Employees Worked With
Emmanuel Colon
September 12, 2020
EXCELLENT!! Danny Diaz was very nice to work with. Thanks again for taking care of my problem. I will use this dealership again in the future. Thanks again for taking care of my problem. I will use this dealership again in the future. More
by djr.rustyp
Employees Worked With
Danny Diaz
September 12, 2020
The Service dept was good with setting up my maintenance appointment. When I checked in the advisor was polite and courteous, then things got a little shaky. They did not have system updated. They Gave me a appointment. When I checked in the advisor was polite and courteous, then things got a little shaky. They did not have system updated. They Gave me a quote right away of cost for oil change/air filter. I reminded advisor I had a plan covering that and he stated I could go in to speak to sales as he didn’t see my prepaid maintenance. I had go inside while they researched. They found the prepaid plan and barely apologized for the inconvenience. I jumped into loaner and went to work at hospital. When I picked up my car, advisor no where around after I text. Another person guided me to my car unwashed and couldn’t explain work done. We reviewed receipt and it was as if I was tutoring employee. This dept needs tighter specs overall. Nice facilities though. More
by Jessemartflores
Employees Worked With
Adam Castillo
