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Principle BMW of San Antonio - Service Center
San Antonio, TX
694 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
694 Reviews of Principle BMW of San Antonio - Service Center
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September 07, 2020
Excellent service and work. Ryan made sure all my needs were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! More
by xavo_b
Employees Worked With
Ryan Mararac
September 07, 2020
This will be the last time we visit this dealer. Way overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. More
by Cacheer
Employees Worked With
Marissa Munoz
September 07, 2020
Juan Cantu was my service coordinator and he does an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me and my car! More
by savannah_stroman
Employees Worked With
Juan Cantu
September 06, 2020
The service of Mr Cantu was superb. He took care of my car. Then answer the questions I had and gave me solution. my car was ready in 40 min car. Then answer the questions I had and gave me solution. my car was ready in 40 min More
by Graciela Arguelles
Employees Worked With
Juan Cantu
September 06, 2020
Luis was my point of contact. Very professional, courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW tea courteous, and kept me in constant contact, updates with my vehicle. This was probably my best visit because of Luis. Appreciate him and your BMW team. More
by Albert L
Employees Worked With
Luis Coto
September 06, 2020
Ryan Mararac was a great service advisor and made sure all my expectations were met and exceeded! The service was performed as expected and on time. all my expectations were met and exceeded! The service was performed as expected and on time. More
by Enrico
Employees Worked With
Ryan Mararac
September 06, 2020
Service Rep was very rude. He did not reset service light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change More
by Michael.manoj
Employees Worked With
Shawn Wilcox
September 05, 2020
Shawn Wilcox is an amazing service advisor! In spite of not being able to get through to a live human via the main BMW phone number on multiple attempts, he was extremely quick to respond to my email reque not being able to get through to a live human via the main BMW phone number on multiple attempts, he was extremely quick to respond to my email requesting a service appointment. Since I just needed an oil change, I had to wait for the service and it was completed quicker than he indicated. He is always professional and is why I continue to get my vehicle serviced at the dealership! More
by KurtKrivka
Employees Worked With
Caleb Cantu (Technician), Josh Barraza, Chris Quincena, Shawn Wilcox
September 05, 2020
It is Always a pleasure at BMW with there service that is provided . Brendon Cassil Was very polite and kept me informed if the services provided at all times provided . Brendon Cassil Was very polite and kept me informed if the services provided at all times More
by Yesenia Ruiz
Employees Worked With
Brendan Cassil
