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Principle BMW of San Antonio - Service Center
San Antonio, TX
710 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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710 Reviews of Principle BMW of San Antonio - Service Center
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September 12, 2020
Ryan Watson always goes above and beyond professionally as well as the service team to take care of my car’s service/maintenance. Keep moving forward! :) as well as the service team to take care of my car’s service/maintenance. Keep moving forward! :) More
by Alex
Employees Worked With
Victor Garcia, Ryan Watson
September 12, 2020
Antonio Martinez is the best. I hope he is one that will stay. Dont let him go. The service people forgot to send the video of the service. I think that's a pretty cool thing that you usually offer. Ev stay. Dont let him go. The service people forgot to send the video of the service. I think that's a pretty cool thing that you usually offer. Everyone from the service representative who checks you in when you arrive to when you checkout, totally excellent customer service. More
by Colemans01
Employees Worked With
Antonio Martinez
September 11, 2020
Juan Cantu is a very good service manager when I brought car in for service and inspection yesterday and I was pleased with service and timeliness car in for service and inspection yesterday and I was pleased with service and timeliness More
by Brian Wiggins
Employees Worked With
Juan Cantu
September 11, 2020
Great experience as usual. Very knowledgeable, professional and courteous! Everyone throughout the department displays all of these traits. Wouldn't trust any other service department to work on m professional and courteous! Everyone throughout the department displays all of these traits. Wouldn't trust any other service department to work on my vehicle! More
by torrinnesbitt
Employees Worked With
Luis Coto, Juan Cantu
September 11, 2020
The service work was dissatisfactory. I bought a brand new cargo liner for my vehicle before I took it for service. When I got it back the liner was dirty with mud from their shoes. The access cover for t new cargo liner for my vehicle before I took it for service. When I got it back the liner was dirty with mud from their shoes. The access cover for the electrical was not even put back. I had to look for it under the trunk. Extremely disappointed. Not what you’d expect from a high end dealership. More
by Unsatisfied Customer
Employees Worked With
Danny Diaz
September 11, 2020
I have to say I was not impressed. When I drove up, there are a bunch of people around but no one to really help you. I must have waited 20 minutes to get someone to ask what I needed. As the day progressed, are a bunch of people around but no one to really help you. I must have waited 20 minutes to get someone to ask what I needed. As the day progressed, I received a video from the technician but it was not good quality so hard to understand. The service advisor did not call me to explain and when I called I was left on extended hold or the advisor would take hours to call back. When I picked up my car, again an extended wait and my driver settings were deleted or changed and no one admitted to changing it. The Honda dealership was more professionally run. I was dissatisfied with the service More
by Mnrayne
Employees Worked With
Esperanza
September 11, 2020
This was honestly the worst experience I have ever had at a car dealership for service. The rep assigned to me was Shawn Wilcox. I gave 2 stars because the system they have in place for taking the cars i a car dealership for service. The rep assigned to me was Shawn Wilcox. I gave 2 stars because the system they have in place for taking the cars in, getting you into a loaner car and sending you a video with the tech updating you on your car is really good. I have a brand new X7 and had to take it into the shop after 3 weeks because the leather on the passenger seat thigh extender came undone (annoying on a brand new 85,000 vehicle). When I explained the issue to Shawn he said I must have damaged it By leaving it out with windows open in the sun 😳- turned out it was missing a clip. The other issue was that after the latest software update, Apple car play maps (google and Apple) will no longer show up in the heads up display when they both previously did. When I explained the issue Shawn immediately just said “yeah That probably can’t be fixed, I’m just blunt”, not evening listening to the problem. Kept interrupting me, wouldn’t let me talk. I still don’t think he actually knows what my complaint is? Shawn Said we could do a hard software update but in the end nothing was done except turning the setting for the heads up display on and off. Shawn told me it had all been fixed when he called me to pick up the car but I could see on the video sent to me that Apple car play was not even addressed. When I asked about this Shawn kept telling me that everything “is fine I’m sure” it’s working fine. But then kept telling me that the heads up display was dangerous? And that the maps were probably taken off of the last update bc it was too dangerous but then the genius corrected him to say that it wasn’t. He was just Patronizing /condescending. Also very aggressive/ rude on the phone. Kept saying stuff like “I’m sure it’s all working how it should”. Etc. not sure how you have someone like this working on the front line of a luxury car dealership 🤷♀️ Terrible experience. Made me never want to go back. It’s 2020 you are still going to treat women like garbage at dealerships/ auto repair/service places??!! Come on It was so bad I didn’t even go back to pick up my car. I had to send my husband. More
by Shannon
Employees Worked With
Shawn Wilcox
September 10, 2020
Always professional and very friendly. I am appreciative that they value my business. The young man that dropped me off at my office and picked me up was so sweet. I will always support businesses that give that they value my business. The young man that dropped me off at my office and picked me up was so sweet. I will always support businesses that give our younger generations a chance to learn and excel. He loved his job. More
by AngieG.
Employees Worked With
Anthony Baerga
September 10, 2020
The check-in staff was very polite. Mr Rivera was friendly and polite. Overall my experience was great! Loved the video from the mechanic Soria friendly and polite. Overall my experience was great! Loved the video from the mechanic Soria More
by ladyred2008
Employees Worked With
Brian Rivera
