Principle BMW of San Antonio - Service Center

Everything was easy and smooth, from dropping off to pick up. I really like the part of reviewing the receipt and paying before you get to the dealership. up. I really like the part of reviewing the receipt and paying before you get to the dealership. More

I have always had great service . The new dealership is very nice and the waiting area for service is always there with snacks and drinks. very nice and the waiting area for service is always there with snacks and drinks. More

Set my service for 3pm via the BMW website to take advantage of the advertised cost of $99.95. selected that I would be needing a vehicle while the service would take place. Website failed to make t advantage of the advertised cost of $99.95. selected that I would be needing a vehicle while the service would take place. Website failed to make that arrangement on paperwork. When arriving to the service department at 3pm waited until 3:30 till a service provider was available. Pablo was awesome with getting the vehicle into service for the required oil change. The issues arose when the system failed to show him the advertised price I had selected and expected. Once the price was corrected to $99.95 the website also advertised a $30.00 discount for oil change, but was not honored because allegedly the system would not allow 2 discounts. No where on the website does it state the full price of oil change or that the 99.95 was a discounted price already " only says value" More

I absolutely would NOT choose another BMW dealership if I didn't have to! The customer service that I receive at the San Antonio, TX dealership is awesome! And the same for my representative, Antonio! If I c didn't have to! The customer service that I receive at the San Antonio, TX dealership is awesome! And the same for my representative, Antonio! If I could rate him a 10 star, I would! More

Prompt and courteous service supporting state inspection on my vehicle. Called the day before to set up inspection and Mr. Colon and team immediately responded with a reasonable time for drop off and servi on my vehicle. Called the day before to set up inspection and Mr. Colon and team immediately responded with a reasonable time for drop off and service. More

Service Advisor Ryan Watson is always courteous and goes above and beyond to assist with any questions. Love the video related to my service issues. above and beyond to assist with any questions. Love the video related to my service issues. More

Always impressed by Principle’s willingness to accommodate and the friendliness. They are articulate and explain what needs doing and needs to be done. And the video reviews are great. Keep up th accommodate and the friendliness. They are articulate and explain what needs doing and needs to be done. And the video reviews are great. Keep up the good work. More

I traded my 2 for a 4 series, my sale guy was very courteous. I knew what I wanted before arriving. He didn’t try to put me in a more expensive car. He helped me get out of the 2 and into a 4. I am a courteous. I knew what I wanted before arriving. He didn’t try to put me in a more expensive car. He helped me get out of the 2 and into a 4. I am and have for many years leased my vehicles. It just works for me. I loved having a scheduled service performed on my car and not stopping at the cashier. And that’s one of my main reasons for leasing. Overall I have had excellent customer services, Always professional and services are always done as promised. More

Superb service received from the entire BMW Staff. I will pass on to my friends and family on the service I received from BMW. Thanks pass on to my friends and family on the service I received from BMW. Thanks More