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Principle BMW of San Antonio - Service Center
San Antonio, TX
710 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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710 Reviews of Principle BMW of San Antonio - Service Center
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September 09, 2020
The vehicle left in a worse condition than when it was dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rea dropped off. When the vehicle was returned to us, the control module was not secured and hanging by the unsecured wires. The access panels in the rear cargo area were still opened. This is one of the worse experiences I've had at an auto repair shop. More
by wnellums3
Employees Worked With
Rhaudell Cordova
September 09, 2020
Service was faster than estimated and customer lobby was clean, with snacks and beverages! Service agent was Friendly and kept me informed of progress on my vehicle! clean, with snacks and beverages! Service agent was Friendly and kept me informed of progress on my vehicle! More
by mfrench
Employees Worked With
Emmanuel Colon
September 09, 2020
Took to long before advisor greeted me, sat in vehicle for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 for about 10-15 minutes. Loaner car I was given was much smaller than the one I bought in to be service (5 series). Putting a Disable Veteran in a 2 series was not a good ideal, even after I requested a larger vehicle. Vehicle pickup also took about 15-20 minutes. The vehicle greeters in the red shirts was awesome, they kept checking on Me. I am requesting a change in vehicle advisors for my next visit. Not sure if the one I had was just to busy or just not customer service friendly. More
by mrjack032003
Employees Worked With
Luis Coto
September 09, 2020
Emmanuel was great. However, I was a bit put off by two individuals working in the bay (a valet and a woman who checked in the loaner vehicle). Each used language that wasn’t exactly customer-centric durin individuals working in the bay (a valet and a woman who checked in the loaner vehicle). Each used language that wasn’t exactly customer-centric during their interactions with me. The valet ordered, “Move it up!” rather than “Could you move your vehicle forward please?” The vehicle check woman yelled , “Turn it off!” From across the bay as I was leaving. (The car was off.) I’m not asking to have my xxx kissed, but basic service courtesy has always been my experience with PA in the past. More
by Dcbinsa
Employees Worked With
Emmanuel Colon
September 08, 2020
Excellent service provided. High efficiency. Helped me solve the problem with my vehicle with their expert together also explain the reasons behind that. Very helpful. solve the problem with my vehicle with their expert together also explain the reasons behind that. Very helpful. More
by stevenyang
Employees Worked With
Juan Cantu
September 07, 2020
This will be the last time we visit this dealer. Way overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. overpriced for subpar service. Lack of transparency. We will no longer refer friends or family. More
by Cacheer
Employees Worked With
Marissa Munoz
September 07, 2020
Juan Cantu was my service coordinator and he does an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me an amazing job at communication and working torwards your goal for your car with understanding. I highly recommend Juan, thanks for taking care of me and my car! More
by savannah_stroman
Employees Worked With
Juan Cantu
September 07, 2020
Excellent service and work. Ryan made sure all my needs were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! were met, and have my vehicle ready in good timing. Exceptional customer service! He’s definitely an asset to the company! More
by xavo_b
Employees Worked With
Ryan Mararac
September 06, 2020
Service Rep was very rude. He did not reset service light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change light. I felt , it was waste of time going there. Ended up waiting for couple of hours for just oil change More
by Michael.manoj
Employees Worked With
Shawn Wilcox
