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Principle BMW of San Antonio - Service Center
San Antonio, TX
689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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689 Reviews of Principle BMW of San Antonio - Service Center
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August 29, 2020
Quick, efficient, virtual service update sent via text was impressive and amazing. Makes owning a luxury vehicle worth every penny. Thanks to Brian Rivera my service advisor for being so helpful with both was impressive and amazing. Makes owning a luxury vehicle worth every penny. Thanks to Brian Rivera my service advisor for being so helpful with both daily updates and transferring to and from my loaner vehicle. More
by Debra.g.cobb
Employees Worked With
Brian Rivera
August 29, 2020
Service was fast and I was kept up to date on all progress. Checking in was easy as was the pick up once the car was ready. Appreciated the car wash being done before delivery. progress. Checking in was easy as was the pick up once the car was ready. Appreciated the car wash being done before delivery. More
by babercd
Employees Worked With
Danny Diaz
August 29, 2020
The customer service here is excellent. I made an appt because my AC went out but I forgot to request a loaner car. Luis told me that won't be a problem he can get me one. I was very happy. He kept me inf because my AC went out but I forgot to request a loaner car. Luis told me that won't be a problem he can get me one. I was very happy. He kept me informed throughout the whole time what was going on. William in the transportation dept was also very helpful and friendly. Great job! More
by ArielGirl
Employees Worked With
Luis Cotto, William
August 29, 2020
I love bringing my car here for service. Maggie King is always such a pleasure to work with. She is prompt with her communication and always has a smile on her face! always such a pleasure to work with. She is prompt with her communication and always has a smile on her face! More
by Patrick M
Employees Worked With
Maggie King
August 29, 2020
BMW of San Antonio has the best customer service of any dealership that I have done business with. No matter what I need, they are always there to help and make me feel like a valued customer, not just a dealership that I have done business with. No matter what I need, they are always there to help and make me feel like a valued customer, not just a dollar sign to them. More
by Wtenboer
Employees Worked With
Maggie King
August 29, 2020
Came in for warranty work. Juan had the vehicle checked out and noticed there were some recalls for the vehicle as well. He took care of the recalls and got the ball rolling on a backordered part for the w out and noticed there were some recalls for the vehicle as well. He took care of the recalls and got the ball rolling on a backordered part for the warranty repair. Juan did an excellent job was very professional, and kept me informed of the status of the vehicle. More
by Cdub
Employees Worked With
Juan Cantu
August 29, 2020
BMW Ryan team for serving my car is very professionally and they checked everything even the cracked leather seat which was covered by warranty. All very good. and they checked everything even the cracked leather seat which was covered by warranty. All very good. More
by Jae Hoon Ji
Employees Worked With
Ryan Mararac
August 29, 2020
I waited 45 min the service drive for a service advisor to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers to attend to me. I had to get off of my X5 and ask what was the reason for the delay. I was not expecting to have to wait so long. 4 other customers arrived and where promptly attended to. The explanation given to me by the service manager was “they probably had appointments.” Once I arrived at 15:55hrs no one every followed up with me or communicated what was going on. Until 16:30hrs that I finally got off my SAV upset. Alamd Rosario my service advisor did an excellent job at service recovery. I was dissatisfied with the explanations given to me by the service manager I spoke with, Albert Saenz. More
by Fidelio Saenz Jr
Employees Worked With
Albert Saenz, Alamd Rosario
August 29, 2020
Ryan is undoubtedly the most attentive and caring service associate I have worked with. He is truly outstanding and a great asset to BMW of San Antonio. associate I have worked with. He is truly outstanding and a great asset to BMW of San Antonio. More
by Terry Hill
Employees Worked With
Ryan Watson
