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Principle BMW of San Antonio - Service Center
San Antonio, TX
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
688 Reviews of Principle BMW of San Antonio - Service Center
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August 28, 2020
Good talk with antonio and good work there, explained me through all the defects for the car and gave me good understanding what needs to be done in next service through all the defects for the car and gave me good understanding what needs to be done in next service More
by Sandeepraju580
Employees Worked With
Antonio Martinez
August 28, 2020
Great communications from service team. Kept in contact with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!! More
by helen3405
Employees Worked With
Alamd Rosario
August 28, 2020
Average. Not great. Set an appointment with all my needs (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepare (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepared. Drop off took just as long. No covers used in car by staff despite current pandemic, thus, had to wipe my car down. other dealerships use plastic seat and steering wheel covers. More
by fwknowles
Employees Worked With
Ryan Mararac
August 28, 2020
Excellent service with out the wait, thank you. All the service work was completed on time while the communication was explained in full detail from beginning to end. service work was completed on time while the communication was explained in full detail from beginning to end. More
by Gil
Employees Worked With
Emmanuel Colon
August 28, 2020
Bmw Of San Antonio always goes above and beyond and customer service is top of the line ! I recommend to all my friends and family . customer service is top of the line ! I recommend to all my friends and family . More
by rvega9472
Employees Worked With
Jorge Godinez, Ryan Mararac, Kevin Fitzgerald, Robert Graves, Paublo Gallardo
August 27, 2020
The service was good, friendly, and polite. The waiting room and restroom were clean. They had refreshments and some snacks. It took long for the service maintenance to be complete but I had good service. room and restroom were clean. They had refreshments and some snacks. It took long for the service maintenance to be complete but I had good service. More
by Marissa
Employees Worked With
Kino Garza
August 27, 2020
So accommodating with my time. Amazing customer service, I love this dealership! Marissa was wonderful and kept me updated on my car while it was being worked on. I love this dealership! Marissa was wonderful and kept me updated on my car while it was being worked on. More
by rrnisa
Employees Worked With
Marissa Munoz
August 27, 2020
Wonderful service and most helpful attending to my needs. All service work completed in one day. I like the video walk through of the vehicle by the service technician All service work completed in one day. I like the video walk through of the vehicle by the service technician More
by emlynj
Employees Worked With
Emmanuel Colon
August 27, 2020
Juan Cantu and other advisors were great keeping us inform of status! Great customer service! Juan actually sent video regarding process which was new but great! inform of status! Great customer service! Juan actually sent video regarding process which was new but great! More
by Maryann.johanford
Employees Worked With
Don’t recall but all pleasant , Juan Cantu
