Principle BMW of San Antonio - Service Center

It was a pleasure to work with Antonio Martinez. Very courteous, attentive and knowledgeable to our concerns as our vehicle was being serviced. It was a pleasure to have him as our service advisor. courteous, attentive and knowledgeable to our concerns as our vehicle was being serviced. It was a pleasure to have him as our service advisor. More

Makes everything easy in the current COVID environment where I want to avoid all contact with others. Juan was especially good at keeping me up to date where I want to avoid all contact with others. Juan was especially good at keeping me up to date More

Excellent service! Alam always takes top notch car of my family and our vehicles! The team gets me in and out quickly and coordinates a loaner if I need. Everyone is friendly and has always made me feel wel family and our vehicles! The team gets me in and out quickly and coordinates a loaner if I need. Everyone is friendly and has always made me feel welcomed! Thanks for the great customer service team! More

Great customer service! Friendly and honest, professional and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! and works well with you to get what you want and need! I am very pleased with the service, Paul and Adam are excellent advisors! More

Great service, identified items I was unaware and covered by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. by warranty. They quickly got me Into a loaner vehicle and communicated with me a long all the process. More

Never disappointed with the service department. Took my car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and ans car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and answered all my questions. Excellent service! More

Love this dealership!! Purchased my 1st BMW here— sales was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! More

Nice dealership. Came in for recall, Repair was done faster than told. Car was not ready for pick up after I callled an hour before i showed up. faster than told. Car was not ready for pick up after I callled an hour before i showed up. More

Took my car in for service due to a check engine light. Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look Was told it just needed software update. Picked up my car and the whole back seat was off. I had to put it back on myself. The back seat doesn’t look like the one that my car came with and when I expressed this concern it was left unanswered. More

This service started off on a not so smooth path but Juan and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe and Brendon Cassil managed to get us back on track and we reached mutual understanding ..... would I recommend this service center my answer is maybe. It’s not a yes or no just maybe. You don’t have much of a choice it is the only bmw center in San Antonio More