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Principle BMW of San Antonio - Service Center
San Antonio, TX
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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688 Reviews of Principle BMW of San Antonio - Service Center
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August 25, 2020
Brought my car in for routine maintenance, given a loaner to use. We were there about 20 minutes and we were out. Great customer service. I have had several BMW’s for over 10 years, wouldn’t change for any r to use. We were there about 20 minutes and we were out. Great customer service. I have had several BMW’s for over 10 years, wouldn’t change for any reason More
by Helenq01
Employees Worked With
Luis Coto
August 24, 2020
I received outstanding service from Maggie King when I had my BMW serviced on Aug 18th, 2020. Maggie King greeted me in an enthusiastic manner and made it possible that I had an excellent experience at B had my BMW serviced on Aug 18th, 2020. Maggie King greeted me in an enthusiastic manner and made it possible that I had an excellent experience at BMW of San Antonio. I have been a BMW owner since 1996 and will continue to be a BMW devoted customer. I greatly appreciate the service received from the BMW dealership. More
by fordL2
Employees Worked With
Maggie King
August 23, 2020
I came to BMW to get a service done for a recall on my 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcomi 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcoming and friendly! More
by jacquie d.
Employees Worked With
Shawn Wilcox
August 23, 2020
It’s was fast and the attention was excellent, clean facility. The person who take care of me was kind. All the personnel was servicing was great facility. The person who take care of me was kind. All the personnel was servicing was great More
by Ricardo Salcedo
Employees Worked With
Danny Diaz Jr., Yvonne Garcia, Luis Coto, Bryan Barton
August 22, 2020
The service department is unorganized. It took 30 mins The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was helpful. More
by Brown
Employees Worked With
I had the service attendant contact the Service Manager, Shawn Wilcox
August 22, 2020
My experience, was nothing but an inconvenience. The employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. More
by Martinez_john56
Employees Worked With
The rude employee was named Justin. Red shirt and worked in the service department., Albert Saenz, Emmanuel Colon
August 22, 2020
Ryan was exceptionally friendly and kept me informed. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. More
by KT
Employees Worked With
Ryan Watson
August 21, 2020
I had an excellent customer service from Danny Diaz. His advice and his professionalism makes the difference when you need it. I highly recommend him. advice and his professionalism makes the difference when you need it. I highly recommend him. More
by Lilymeeker
Employees Worked With
Danny Diaz
