Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Principle BMW of San Antonio - Service Center
San Antonio, TX
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
688 Reviews of Principle BMW of San Antonio - Service Center
Sort by
August 21, 2020
New, clean and beautiful building. Everyone very friendly . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car . But inefficient and slow service when accepting a car or returning a car from service. My car was finished and I paid and still 20 min before car was ready to go. More
by Kwolf
Employees Worked With
Name not listed, Brian?
August 21, 2020
Service was good with one exception regarding one of the employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my serv employee not wearing face covering when walking and talking to customer in the area where we drop off/ pickup the car. This gentleman is not my service advisor but definitely working for the dealership. Based on the photos below, it appears that he is with the Sales Dept. I am not comfortable with this and the only reason that I came in for service is because of the face covering mandatory policy. More
by VW
Employees Worked With
Shawn Wilcox
August 21, 2020
Absolutely horrible experience. Didn’t allow me a loaner vehicle when they previously stated they would. Their explanation was that “my” insurance was blacklisted, I said I understood, but they should have vehicle when they previously stated they would. Their explanation was that “my” insurance was blacklisted, I said I understood, but they should have that made that clear to me prior my visit. Horrible communication. Wish I could type more. More
by Ademarmontero
Employees Worked With
Edgar Irizarry
August 21, 2020
excelente servicio , equipo , atencion a cliente asi como las instalaciones en perfecto estado y muy limpio . Muy rapidos en el servicio y mi auto quedo en perfectas condiciones las instalaciones en perfecto estado y muy limpio . Muy rapidos en el servicio y mi auto quedo en perfectas condiciones More
by Gigi Morales
Employees Worked With
Rhaudell Cordova
August 21, 2020
The technician that worked on my car was great. He really knew what he was doing. I feel like that technician really took care of my car. I really like the video he did as well. knew what he was doing. I feel like that technician really took care of my car. I really like the video he did as well. More
by BMW owner
Employees Worked With
Alamd Rosario, Anthony Baerga, Ryan Mararac, Juan Cantu, Emmanuel Colon
August 20, 2020
Great, friendly service! They are excellent and very customer focused. We have owned several BMWs and found this to be a very high quality vehicle and experience. customer focused. We have owned several BMWs and found this to be a very high quality vehicle and experience. More
by twig.wood
Employees Worked With
Davila, Pedro
August 20, 2020
Very professional.Clean Bathroom as well cold water and soda. Pretzels fig bars.Alamid Rasdsrio was very kind friendly professional to bad I could not meet this kind soul..God Bless you all soda. Pretzels fig bars.Alamid Rasdsrio was very kind friendly professional to bad I could not meet this kind soul..God Bless you all More
by zhernandez573!
Employees Worked With
Alamd Rosario
August 20, 2020
The ultimate in customer and car care! I love their professionalism in everything they do. I have an older model BMW but I am treated with the same respect and service as anyone with a much more expens professionalism in everything they do. I have an older model BMW but I am treated with the same respect and service as anyone with a much more expensive model. More
by kerry.sutton
Employees Worked With
Luis Coto
August 20, 2020
Fabulous service as expected. I was in and out with no issues. The service video recap sent to me was very detailed and helpful. Loaner car was available to get me through the day. Thank you BMW. issues. The service video recap sent to me was very detailed and helpful. Loaner car was available to get me through the day. Thank you BMW. More
by Darevalo021
Employees Worked With
Rhaudell Cordova
