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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
710 Reviews
Call Service Center (210) 732-7121

710 Reviews of Principle BMW of San Antonio - Service Center

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August 26, 2020

Never disappointed with the service department. Took my car in for a recall and check engine light on. My car was ready in two days and my check engine light is now gone. Luis was very professional and ans More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
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Aug 26, 2020 -

Principle BMW of San Antonio responded

Edward, Thank you very much for the positive feedback. We couldn't agree more that Luis does an amazing job! We are pumped you received a 5 star experience!

August 26, 2020

Love this dealership!! Purchased my 1st BMW here— sales was awesome! Just had my 1st oil change and they took great care of my car and went above and beyond as always!! More

by lisancarlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramone Williams, Emmanuel Colon
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Aug 26, 2020 -

Principle BMW of San Antonio responded

Thank you for the positive feedback. We are stoked that you had a 5 star experience. We look forward to the opportunity to serve you again.

August 25, 2020

Brought my car in for routine maintenance, given a loaner to use. We were there about 20 minutes and we were out. Great customer service. I have had several BMW’s for over 10 years, wouldn’t change for any r More

by Helenq01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Coto
Report | Print
Aug 26, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear you love your BMW and are even happier that you had a 5 star experience! We look forward to the opportunity to serve you again.

August 24, 2020

I received outstanding service from Maggie King when I had my BMW serviced on Aug 18th, 2020. Maggie King greeted me in an enthusiastic manner and made it possible that I had an excellent experience at B More

by fordL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie King
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August 24, 2020

Exceptional service provided as a walk in apt with 24 hours they fixed my problem, AC was not working well in 98 degrees. Thank you More

by Jimo123m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Munoz
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Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We are happy to hear that we were able to get your vehicle repaired and back on the road with little inconvenience to you. We look forward to serving you again.

August 23, 2020

I came to BMW to get a service done for a recall on my 2019 330i. Shawn Wilcox was my advisor and he was by far, the nicest guy I've spoken to in the service department. Stellar customer service, welcomi More

by jacquie d.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Wilcox
Report | Print
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us with your feedback. We agree that Shawn is a phenomenal advisor, and we are happy to hear that you experienced his excellent service. We look forward to serving you again.

August 23, 2020

It’s was fast and the attention was excellent, clean facility. The person who take care of me was kind. All the personnel was servicing was great More

by Ricardo Salcedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Diaz Jr., Yvonne Garcia, Luis Coto, Bryan Barton
Report | Print
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us your feedback. We are pumped that you received a 5 star experience. We look forward to serving you again.

August 22, 2020

The service department is unorganized. It took 30 mins The service department is unorganized. It took 30 mins to check me in for an existing appointment. Service Consultant was rude. Service Manager was More

by Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I had the service attendant contact the Service Manager, Shawn Wilcox
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Aug 24, 2020 -

Principle BMW of San Antonio responded

I am sorry that you had such a poor experience. We strive to provide our guests with exceptional care and we clearly fell well short. While I am happy that one of my managers was able to help the fact that was necessary is disappointing. We will use this feedback to coach and refine our processes to get better for you and all of our guests. If there is anything that I can do personally please feel free to contact me at 210-247-2030. Regards, Aaron Calvert, Fixed Operations Director

August 22, 2020

My experience, was nothing but an inconvenience. The employees I dealt with were rude and unorganized. The manager took care of me afterwords. The service advisor I dealt with was horrible. More

by Martinez_john56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The rude employee was named Justin. Red shirt and worked in the service department., Albert Saenz, Emmanuel Colon
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Aug 24, 2020 -

Principle BMW of San Antonio responded

Mr. Martinez, I am sorry to here that you had such a poor experience. Our expectation is that all of our guest receive exceptional care and we clearly failed on this visit. While I am happy to hear one of my managers got your needs handled, I am disappointed with the fact that was necessary. If there is anything further that I can do to assist please feel free to contact me directly at 210-247-2030. Regards, Aaron Calvert, Fixed Operations Director

August 22, 2020

Ryan was exceptionally friendly and kept me informed. Wait at pick up was longer than I was expecting. Appreciated attention to detail when checking all parts of the car. More

by KT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Report | Print
Aug 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to provide us your feedback. We are pumped that Ryan took such great care of you. We will work on our process for pick up and try to improve for your future visits.

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