Back

Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
686 Reviews

686 Reviews of Principle BMW of San Antonio - Service Center

Sort by
May 27, 2020

My car was serviced by BMW in a very swift and professional manner..Thank you Maggie..Kept me informed of the progress and all updates to my car More

by mando2
Recommend Dealer
Yes
Employees Worked With
Maggie King
May 27, 2020 -

Principle BMW of San Antonio responded

Thank you so much for your excellent review! We are so glad that Maggie had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one at BMW of San Antonio. Please don't hesitate to reach out if you need anything else.

May 27, 2020

The service level from BMW of San Antonio team was incredible during Covid-19. The company was great with social distancing, sanitation, professionalism, and performance. More

by DGarcia
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
May 28, 2020 -

Principle BMW of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Antonio.

May 27, 2020

Awesome service was kept updated almost every day I knew what and when and what type of service to my vehicle was needed and what was being performed More

by alex92968
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
May 28, 2020 -

Principle BMW of San Antonio responded

Thank you for the kind words, Alex, for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 27, 2020

Great service and very professional. My first experience Great service and very professional. My first experience and it was superb. I did not have time to bring it in and had concerns because of corona vi More

by libby0305
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
May 28, 2020 -

Principle BMW of San Antonio responded

Thank you, Libby, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2020

Rep told me same day return, then text, was delayed 1 day. Waited 40 min in lobby to get car After text Said car was ready. More

by Chavez01
Recommend Dealer
No
Employees Worked With
Shawn Wilcox
Jun 12, 2020 -

Principle BMW of San Antonio responded

Hello, Thank you for this feedback. While we always hope to exceed expectations, it's disappointing to learn that we missed the mark here but we will use the opportunity to improve. We will be reaching out to further discuss your experience with you.

May 26, 2020

Shawn gave amazing service from my initial phone call in a panic of another mechanic messing up my car to making me feel that BMW will diagnose and take care of everything. And he did! More

by ElizabethCDavila
Recommend Dealer
Yes
Employees Worked With
Shawn Wilcox
May 27, 2020 -

Principle BMW of San Antonio responded

Thank you, Elizabeth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Antonio.

May 26, 2020

Every time I come to BMW of San Antonio, I’m filled with awe and wonder. This beautiful place and hard working service team never fail to amaze me. More

by MR. BMW
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
May 26, 2020 -

Principle BMW of San Antonio responded

Hi, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing BMW of San Antonio, we look forward to having you as one of our valued customers for many more years to come!

May 26, 2020

Excellent and prompt service and their great new facility! I was happy to see the thorough precautions they took to keep the vehicle uncontaminated during COVID 19. More

by David A
Recommend Dealer
Yes
Employees Worked With
Ryan Mararac
May 26, 2020 -

Principle BMW of San Antonio responded

We are working hard to ensure everyone's safety during this time! We appreciate your kind words. Thank you David, we look forward to helping you with your transportation needs.

May 25, 2020

Great service and quick turn around. I always have a great experience when I stop by for service on my 135i. I would recommend to anyone looking for quality service. More

by audio.graffiti
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova, Anthony Baerga
May 25, 2020 -

Principle BMW of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Please do not hesitate to give us a call if we can assist you with all of your vehicle needs!

May 23, 2020

Shawn is the best. Hes able to keep the customer informed and updated while juggling everything else. Whatever you're paying him, double it now! More

by Paulsm125
Recommend Dealer
Yes
Employees Worked With
Shawn Wilcox
May 24, 2020 -

Principle BMW of San Antonio responded

Thank you for taking the time to share your thoughts on working with Shawn and the rest of our service team. We're glad to hear we delivered such a great experience!

...
57
...