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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
688 Reviews
Call Service Center (210) 732-7121

688 Reviews of Principle BMW of San Antonio - Service Center

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May 20, 2020

I was trying to find out what condition the car was in and all I got was what services were due. $525 and no answers More

by Goto
Recommend Dealer
No
Employees Worked With
Brian Rivera
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Jun 06, 2020 -

Principle BMW of San Antonio responded

We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records?

May 20, 2020

Superior experience!!! Super amazing and everything was so quick and easy- I never thought taking my vehicle to be serviced could be such a great experience! More

by Skip3key
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova
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May 21, 2020 -

Principle BMW of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2020

Great service and awesome courtesy cars! Rhaudell did an excellent job in informing me of all my options relating to getting my car fixed. Everyone was very friendly and welcoming. More

by James T
Recommend Dealer
Yes
Employees Worked With
Rhaudell Cordova, Shawn Wilcox
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May 21, 2020 -

Principle BMW of San Antonio responded

Thank you, James, so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of San Antonio. Please don't hesitate to reach out if you need anything else.

May 20, 2020

Excellent service. Great detail and attention to my vehicles needs. Terrific service advisor. Highly recommend this dealership for any BMW needs. Thank you and very best. More

by jjarreau
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
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May 20, 2020 -

Principle BMW of San Antonio responded

We are happy to know we were able to give you all the help you needed. We appreciate the awesome review. Thank you again. We are already looking forward to next time!

May 19, 2020

I love the service here. Brian was really helpful. He was quick and good . I definitely go back here or recommend tomy friends. Awesome Place More

by girlbebe210
Recommend Dealer
Yes
Employees Worked With
Brian Rivera
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May 19, 2020 -

Principle BMW of San Antonio responded

We thank you for recommendation! We are happy to hear that Brian was able to impress you with his swift and great assistance. We look forward to seeing you again!

May 19, 2020

Wonderfully efficient and polite service! It took less than 2 hours to perform a recall repair, and they filled up my wiper fluid and coolant free of charge! Highly recommended, A+ More

by jssatx
Recommend Dealer
Yes
Employees Worked With
Greg Garcia (Technician), K. Garcia (Parts Sales), Shawn Wilcox
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May 20, 2020 -

Principle BMW of San Antonio responded

Thank you so much for the recommendation! We strive to impress all our customers. We look forward to helping you with your transportation needs.

May 19, 2020

Nice work Very satisfied with your job I like it BMW , the job was done sooner than we expected and it turned out Great, hope to see you soon! More

by jmcz777
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
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May 19, 2020 -

Principle BMW of San Antonio responded

Thank you for the great review! We know your time is precious. We work hard so you don't have to! We look forward to seeing you again soon.

May 19, 2020

My service advisor, Alamd, set the standard for superior service! Professional, knowledgeable and kept me informed along the way! He has raised the bar and my appreciation for the service team! More

by Jdjr21
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
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May 19, 2020 -

Principle BMW of San Antonio responded

We appreciate the kind words. Alamd knows amazing customer service. We are so happy he was able to give you an outstanding experience. Thank you for choosing BMW of San Antonio.

May 18, 2020

Great service. Timely feedback. Consistent communication. Vast improvement from my last couple of visits. Glad to experience these improvements and quality customer care. Keep it up! More

by Hector.ped
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
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May 18, 2020 -

Principle BMW of San Antonio responded

Hi Hector, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Antonio, we look forward to having you as one of our valued customers for many more years to come!

May 18, 2020

Great customer service! Rocco and Ryan were exceptional in their attention to detail and following up regularly. Rocco worked hard to make sure my car was fixed properly and safely. Thanks for everything! More

by Mr Tolani
Recommend Dealer
Yes
Employees Worked With
Rocco, Ryan Watson
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May 19, 2020 -

Principle BMW of San Antonio responded

We love to hear your feedback! We are proud knowing that Ryan and Rocco gave you a 5-star experience. Thank you again, we look forward to helping you next time.

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