Principle BMW of San Antonio - Service Center

Great Service Repair work was done quickly and the whole experience was pleasant. The staff greeting you upon entering the service drive-in were very prompt about g Repair work was done quickly and the whole experience was pleasant. The staff greeting you upon entering the service drive-in were very prompt about getting me what or whom I needed. The service advisor Rhaudell was very professional and kept me updated on the status of my vehicle periodically, 10/10. More

Excellent service for repairs to my BMW X1. Had no problems dropping it off or picking it up. I requested updates on what was going on and status and Rocco was excellent about keeping me updated. Tha problems dropping it off or picking it up. I requested updates on what was going on and status and Rocco was excellent about keeping me updated. Thank you More

Excellent customer service! Josh Roberts was amazing and went above and beyond to make sure I was happy with the service I received. The dealership was beautiful! Very clean and well kept. went above and beyond to make sure I was happy with the service I received. The dealership was beautiful! Very clean and well kept. More

Best and easiest services I have ever received! No wait time, awesome customer service, and free rental service. I am very happy to have such a great car company I can rely on! time, awesome customer service, and free rental service. I am very happy to have such a great car company I can rely on! More

Perfect ! BMW the best! Service department was on top of everything and took care of our issues very professionally ! My rating is five stars ! Mlg everything and took care of our issues very professionally ! My rating is five stars ! Mlg More

Awesome experience! Dropped off my car and picked up the loaner in less than twenty minutes. Same thing when I went back to pick up my car. loaner in less than twenty minutes. Same thing when I went back to pick up my car. More

Excellent customer service. Very fast response on servicing my car. Emmanuel Colon is an outstanding service person. He treated me very professional and took great care of my car. servicing my car. Emmanuel Colon is an outstanding service person. He treated me very professional and took great care of my car. More

Paul was great. best customer service I’ve had in a while. Will be back for additional service items because of him. Great job Paul!!! while. Will be back for additional service items because of him. Great job Paul!!! More

Paul Gallardo went above and beyond for my family. I was on the fence about trading in my 428i GC for a convertible, and Paul was nice enough to loan a 2020 Z4 while my car was being serviced. I used to dri on the fence about trading in my 428i GC for a convertible, and Paul was nice enough to loan a 2020 Z4 while my car was being serviced. I used to drive a Z4, and loved it. Now, Lauren is 100% on board to transition into a drop top. Good news all around. Thank you, Paul. More

Jason was very thorough, attentive, and a great communicator with servicing my vehicle. He answered all of my questions and was very professional. I was pleased with the service. communicator with servicing my vehicle. He answered all of my questions and was very professional. I was pleased with the service. More