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Principle BMW of San Antonio - Service Center
San Antonio, TX
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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688 Reviews of Principle BMW of San Antonio - Service Center
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May 05, 2020
Terrible communications. They do not return phone calls or even listen to their own voice mail. The only time I ever saw a written estimate was after paying their ridiculous diagnostic fee of $179.99 for e or even listen to their own voice mail. The only time I ever saw a written estimate was after paying their ridiculous diagnostic fee of $179.99 for each issue. Despite computerized diagnostics they still take advantage of you. ABOVE ALL NEVER BUY A SERVICE CONTRACT FROM THIS DEALER, THE DEALERSHIP CONTROLS STRUCTURE OF COVERAGE AND IT IS SOLELY TO THEIR ADVANTAGE. Buy a car from them? From my experience Principal Auto Group HAS NO PRINCIPALS, AVOID More
by skalmus2
Employees Worked With
Allie Peters-Service manager doesn’t not return calls or emails for months, Jason Konieczny
May 04, 2020
Always so nice and welcoming in addition excellent customer service always friendly and inviting. Excellent explanation of service and service details overall a great and perfect example of what a tea customer service always friendly and inviting. Excellent explanation of service and service details overall a great and perfect example of what a team should be.thanks ladys and gents. More
by Londonbridgez210
Employees Worked With
Marissa , Adam Castillo, Victor Garcia, Jerry De La Garza, Oscar Garcia, Jorge Godinez, Chris Castaneda, Ricky Gutierrez, Susie De La Fuente, Virginia Church, Robert Graves
May 03, 2020
Faylin is THE BEST !! Once I was able to connect with Faylin, she made the experience so much better . There was a bit of disconnect initially- but once Faylin was involved, all things were accomplished Faylin, she made the experience so much better . There was a bit of disconnect initially- but once Faylin was involved, all things were accomplished More
by deedeeramirez
Employees Worked With
Faylin Miller
April 29, 2020
Outstanding customer oriented service! I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible I was proactively contacted by my long-standing excellent service advisor, Ms. Maggie King. She very politely advised that my 2018 640Xi Convertible required service. She then made all of the arrangements for a driver to come to my home to pick up and return my vehicle after servicing. This was so very important to me in this time of ever expanding Covid 19 coronavirus infection/contamination as I am in an extremely vulnerable position, health-wise. This was truly a "touch of class" befitting the BMW brand and brought to fruition by Ms. King. Please continue to be my service advisor Ms.King, and pass on my sincere gratitude as a long-standing, loyal BMW customer to the Service Director of BMW of San Antonio! More
by gnsbirds
Employees Worked With
Maggie King
April 28, 2020
Everyone was very helpful and knowledgeable. They explained the issue with my vehicle and helped me quickly. It took less than an hour, love it explained the issue with my vehicle and helped me quickly. It took less than an hour, love it More
by Mili
Employees Worked With
Antonio Martinez
April 28, 2020
The service process was seamless and efficient. My only issue is that the car was delivered a bit dirty. I paid extra for detailing But we can assume it became dirty again as we scheduled the return of the issue is that the car was delivered a bit dirty. I paid extra for detailing But we can assume it became dirty again as we scheduled the return of the vehicle. Otherwise, the experience was professional and courteous. More
by rgr1ce
Employees Worked With
Yvonne Garcia, Emmanuel Colon, Ryan Watson
April 27, 2020
Great communication . Updated me regularly and responded promptly. I enjoyed the text messages rather than phone calls. I appreciated that a loaner car was brought to me and my vehicle was picked up and del promptly. I enjoyed the text messages rather than phone calls. I appreciated that a loaner car was brought to me and my vehicle was picked up and delivered to me when ready . It was very convenient so that I did not have to leave work. More
by Chriscruzrn
Employees Worked With
Antonio Martinez
April 27, 2020
After a bad experience with a vehicle service contract that the dealership sold me on behalf of EFG, I found the leadership at the San Antonio BMW dealership to be extremely arrogant, bordering on entitle that the dealership sold me on behalf of EFG, I found the leadership at the San Antonio BMW dealership to be extremely arrogant, bordering on entitlement. More
by Marshall
Employees Worked With
Aaron Calvert (service department), Nick Vanderpool (GM), Josh Barraza, Albert Saenz, Brad Lilley
April 27, 2020
Faylin is always a big help and makes my experience easy. She is first rate. The dealership is new and super customer friendly. I would highly recommend SA BMW. She is first rate. The dealership is new and super customer friendly. I would highly recommend SA BMW. More
by J C
Employees Worked With
Faylin Miller
April 27, 2020
Just all around Great Service. Every visit is always met with super communication and service. always keeps me informed via text. This latest visit was cool as I got to pay via text Every visit is always met with super communication and service. always keeps me informed via text. This latest visit was cool as I got to pay via text (safety inspection) and quickly retrieved my car. Alamd Rosario is always, always professional, courteous and nicest Service Advisor I have ever met! More
by DianaW
Employees Worked With
Alamd Rosario
