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Principle BMW of San Antonio - Service Center
San Antonio, TX
689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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689 Reviews of Principle BMW of San Antonio - Service Center
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April 23, 2020
Excellent Service from Faylin! Absolutely love love love our Service Advisor, Faylin! She always communicates clearly with us and goes above and beyond each and every time to provi Absolutely love love love our Service Advisor, Faylin! She always communicates clearly with us and goes above and beyond each and every time to provide an amazing experience! HIGHLY recommend her for a top-notch visit. THANK YOU! More
by holly0913
Employees Worked With
Faylin Miller
April 23, 2020
Excellent customer service =] Alamd is the best service advisor. Very knowledgeable, professional, and friendly. The rest of the bmw staff are also very nice and welcoming. advisor. Very knowledgeable, professional, and friendly. The rest of the bmw staff are also very nice and welcoming. More
by lxkathleenxl
Employees Worked With
Alamd Rosario
April 23, 2020
Absolutely love our service advisor Juan Cantu and our sales consultant Jenny. The new dealership is incredible and a nice place to wait while car is serviced. I highly recommend! sales consultant Jenny. The new dealership is incredible and a nice place to wait while car is serviced. I highly recommend! More
by MJ
Employees Worked With
Jenny in sales was fabulous. , Juan Cantu
April 21, 2020
Terrific dealership! Made getting my car serviced so easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ easy. Great communication through the entire process. Picked up my car at my home, completed the service and delivered it back to me. A+ More
by MFChurchill
Employees Worked With
Charles, Shawn Wilcox
April 21, 2020
Absolute WORST service experience I’ve had! Wouldn’t recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! recommend to anyone. Not reliable, too many mix-ups and NO customer emphasis. Shame on you! More
by K Miller
Employees Worked With
Maggie King
January 10, 2020
If there was a negative score BMW of San Antonio would get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will nev get it. They have had my car for almost two months due to poor workmanship on previous repair THEY made!!! I will never own another BMW and will never take mine to BMW of San Antonio!! The dealership is beautiful very, very poorly run More
by banderabob4147
Employees Worked With
Beth, Albert Saenz
December 26, 2019
Faylin’s nail’n it again!It’s the day after Christmas Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all sup Faylin’s nail’n it again! It’s the day after Christmas but I’m back in the holiday spirit! Despite a high customer workload, Faylin gave us all superb customer service. The highlight was when she helped some “out-of-towners” who really were in a bind. Superb! More
by Ron
Employees Worked With
Faylin Miller
December 21, 2019
On Tuesday, BMW San Antonio issued my husband a loaner with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence with a single windshield wiper. Of course the working windshield was on the passenger side which made driving in the rain difficult. Gross negligence on their part as it could’ve caused a major accident. We’ve been BMW customers for about two weeks and as soon as the issue with my car is fixed, I’m getting rid of it and going back to Ken Batchelor Cadillac More
by n_bronson
Employees Worked With
Taylor and Allie in the Service Department
