Principle BMW of San Antonio - Service Center

Service Items I have an older vehicle (2001) so it is expected that periodically there will be issues. When I first brought the car in, several parts needed replac I have an older vehicle (2001) so it is expected that periodically there will be issues. When I first brought the car in, several parts needed replacing, one of which was the general control module. The quality of workmanship was very good in my opinion, however, I was not consulted about the programming of the control module. As a result, there were a number of things I wanted programmed differently. A couple of examples include whether I wanted the windows to work automatically, whether I wanted daytime running lights to come on when the car was started, etc. My service advisor (Courtney) and the technician (Greg) have been very patient and responsive to going back and making things right. I do wish that we could have all been saved time by having a process in place to either copy the settings of the old control module (if possible) or provide the customer with a check-sheet of preferences to fill out which the technician could have gone by. On a very positive note, the technician is now working very diligently on some troubleshooting before he replaces a part (the alarm) that may not need replacing. I greatly appreciate that time and effort to save me money! Overall, each time a new issue has popped up on my vehicle, and there have been a few new items since the first visit, Courtney has been most helpful and responsive. My last observation is that I am not convinced there is a quality control process in place. One example of that is when I picked up the car the first time, the Service Engine Soon light was on and it had not been on when I dropped off the car. It seems to me someone should have already noticed that before returning the car to me. Even the guy who brought the car up front to return it to me if nobody before him had noticed. Just to be clear, I am not trying to say I think anyone there did anything to cause it to come on; just that somebody should have noticed it came on while the car was still in the care of the service department. Would have given 5 stars for overall rating and quality of work if I would have had input to the general control module programming settings and seen more evidence of a quality control process at the end of the repairs. As a service advisor, Courtney has been outstanding! More

Outstanding The dealership was very organize and clean. Courtney was very professional and delightful to work with. She kept me informed on the status of my vehic The dealership was very organize and clean. Courtney was very professional and delightful to work with. She kept me informed on the status of my vehicle and the promise time was dead on. The dealership has made improvements to make your experience pleasant to bring your car for service. More

Great experience at BMW SA I've been a loyal customer of BMW SA since 2011. Their high customer satisfaction is what keeps me coming back year after year. The service advisors a I've been a loyal customer of BMW SA since 2011. Their high customer satisfaction is what keeps me coming back year after year. The service advisors and service techs are very knowledgeable and always get the job done right. I recommend, and refer my friends to, Jonathan Fryer as service advisor for his great job. More

Awesome visit Jonathan was a very attentive advisor. He stuck to his word and the car was done when he said it would be at the price he quoted. Overall awesome serv Jonathan was a very attentive advisor. He stuck to his word and the car was done when he said it would be at the price he quoted. Overall awesome service. More

Exceptional Sales and service I would like to thank Mini of San Antonio for always providing exceptional sales and service. When I bring my Mini in for a wash or service I am greet I would like to thank Mini of San Antonio for always providing exceptional sales and service. When I bring my Mini in for a wash or service I am greeted by my first name and always feel welcomed and not just a number. In the past three years I have purchased four Mini's, and with each one, all concerns and problems were addressed and fixed on or before the promised completion time. I especially want to thank Benjamin, Rob, William, and Felicia. These individuals are why Mini of San Antonio is the premier dealership that it is. More

Improved from last time Robert definitely made the experience better than my last couple visits. Putting a 2star on price. Given that I can by all the oem equipment to cha Robert definitely made the experience better than my last couple visits. Putting a 2star on price. Given that I can by all the oem equipment to change the oil on my car for $70 not sure why the price needs to approach $300 for an oil change. More

Exceeds Expectations BMW of San Antonio has always given me the peace of mind that I need when I have to bring my car in for anything. Unfortunately someone took off my co BMW of San Antonio has always given me the peace of mind that I need when I have to bring my car in for anything. Unfortunately someone took off my cover from my back bumper and I need to replace it. I called Courtney and immediately she took care of me. She explained the process and what I needed to do in order to get it replaced and ordered it for me right away. More

Great service advisor. Poor sales management I tried to bring my business to the sales side of the dealership but the sales management was unable to work with me in any way. So I took my business I tried to bring my business to the sales side of the dealership but the sales management was unable to work with me in any way. So I took my business else where. I now bring my car in for service and have built a great relationship with Courtney one of the service advisors. She is by far the best SA I have been in contact with over the 10 years I have been to the dealership More

Great Service Emmanuel Colon always provides me with a great customer service experience, that's why I purchased my second BMW at this location. I will recommend Em Emmanuel Colon always provides me with a great customer service experience, that's why I purchased my second BMW at this location. I will recommend Emmanuel Colon and BMW of San antonio to all my friends and family. More

Above and beyond The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, J The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, Jose, noticed my vehicle warranty was close to expiring so he did a full vehicle check up and replaced everything from windshield wipers to interior cosmetic flaws. Jose has gone above and beyond to ensure my vehicle is a safe and comfortable drive. He also made it possible to service my vehicle despite the busy holiday rush and difficulty getting an appointment. More