Principle BMW of San Antonio - Service Center

Excelent The service is incredible and the service advisor there did a great job.. I think his name was Emanuel.. Great attention with the client and a very fr The service is incredible and the service advisor there did a great job.. I think his name was Emanuel.. Great attention with the client and a very friendly service ... More

BMW Experience I love the the dealership because they are product oriented and fits the needs of the customer and the staff are very professional.knowledgeble in wha I love the the dealership because they are product oriented and fits the needs of the customer and the staff are very professional.knowledgeble in what's to be done Dom the time that you come to the time they return your vehicle. More

The best service I really thank Mr. Benjamin and service staff at Mini San Antonio. All service staff was professional and perfectly kind. Mr. Benjamin took care of my I really thank Mr. Benjamin and service staff at Mini San Antonio. All service staff was professional and perfectly kind. Mr. Benjamin took care of my Mini and resolved all issues! I never had this kind of experience from other dealerships. Highly recommend Mini San Antonio. More

Excellent, accommodating and streamlined Robert assisted me immediately upon arriving at BMW and listened as I told him the reasons for my visit. BMW fulfilled the agreed upon services and ch Robert assisted me immediately upon arriving at BMW and listened as I told him the reasons for my visit. BMW fulfilled the agreed upon services and checked up on various issues that I was concerned about. I was seamlessly shuttled to and from a nearby coffeeshop so I could continue to work comfortably. Thumbs up! More

Tough spot I was on a trip to a family reunion when I had some car issues. I brought my car in and was very well taken care of. I worked with Jose Rodriguez in I was on a trip to a family reunion when I had some car issues. I brought my car in and was very well taken care of. I worked with Jose Rodriguez in the service department. He understood my unfortunate situation and did everything he could to get me back on the road in short order. He did a great job of communicating with me throughout my stay so that I had peace of mind about my car and could enjoy my family time. I thank Jose, the service department employees and BMW San Antonio for taking such great care of me and my family. More

X5 Diesel service Note to Deisel owners, ensure the service department has someone knowledgeable about diagnosic of a Deisel engine. Besides having to take my X5 in twi Note to Deisel owners, ensure the service department has someone knowledgeable about diagnosic of a Deisel engine. Besides having to take my X5 in twice for the SAME thing and them having to keep my SUV for over a week each time, my vehicle was finally fixed and is running great. Really appreciated the loaner car program they have. Without that I would of been less patient and understanding. More

Love my Mini!!! I was greeted when I enter the dealership by friendly, smiling faces. I was assisted by Benjamin Guffey during my visit. He was patient and profession I was greeted when I enter the dealership by friendly, smiling faces. I was assisted by Benjamin Guffey during my visit. He was patient and professional when listening to me explain the problem I was having with my mini. Benjamin and the rest of the MINI team are the reason I continue to return to MINI of San Antonio. More

Service Items I have an older vehicle (2001) so it is expected that periodically there will be issues. When I first brought the car in, several parts needed replac I have an older vehicle (2001) so it is expected that periodically there will be issues. When I first brought the car in, several parts needed replacing, one of which was the general control module. The quality of workmanship was very good in my opinion, however, I was not consulted about the programming of the control module. As a result, there were a number of things I wanted programmed differently. A couple of examples include whether I wanted the windows to work automatically, whether I wanted daytime running lights to come on when the car was started, etc. My service advisor (Courtney) and the technician (Greg) have been very patient and responsive to going back and making things right. I do wish that we could have all been saved time by having a process in place to either copy the settings of the old control module (if possible) or provide the customer with a check-sheet of preferences to fill out which the technician could have gone by. On a very positive note, the technician is now working very diligently on some troubleshooting before he replaces a part (the alarm) that may not need replacing. I greatly appreciate that time and effort to save me money! Overall, each time a new issue has popped up on my vehicle, and there have been a few new items since the first visit, Courtney has been most helpful and responsive. My last observation is that I am not convinced there is a quality control process in place. One example of that is when I picked up the car the first time, the Service Engine Soon light was on and it had not been on when I dropped off the car. It seems to me someone should have already noticed that before returning the car to me. Even the guy who brought the car up front to return it to me if nobody before him had noticed. Just to be clear, I am not trying to say I think anyone there did anything to cause it to come on; just that somebody should have noticed it came on while the car was still in the care of the service department. Would have given 5 stars for overall rating and quality of work if I would have had input to the general control module programming settings and seen more evidence of a quality control process at the end of the repairs. As a service advisor, Courtney has been outstanding! More

Outstanding The dealership was very organize and clean. Courtney was very professional and delightful to work with. She kept me informed on the status of my vehic The dealership was very organize and clean. Courtney was very professional and delightful to work with. She kept me informed on the status of my vehicle and the promise time was dead on. The dealership has made improvements to make your experience pleasant to bring your car for service. More

Great experience at BMW SA I've been a loyal customer of BMW SA since 2011. Their high customer satisfaction is what keeps me coming back year after year. The service advisors a I've been a loyal customer of BMW SA since 2011. Their high customer satisfaction is what keeps me coming back year after year. The service advisors and service techs are very knowledgeable and always get the job done right. I recommend, and refer my friends to, Jonathan Fryer as service advisor for his great job. More