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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
680 Reviews

680 Reviews of Principle BMW of San Antonio - Service Center

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December 11, 2015

Check engine sensor issues Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 i More

by Muumuu1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
November 21, 2015

Will not buy another BMW We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFT More

by Bellestar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky
November 09, 2015

sorry I went there It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed More

by sorryicame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manuel
October 30, 2015

Poor service, too busy I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer More

by BMW535i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
September 06, 2015

I wish we had another dealership in san antonio Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had More

by Bmw.M.guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
August 24, 2015

Great driving cars, worst service ever BMW cars drive great. But heaven help you when you have a service light come on because BMW San Antonio won't. We had a warning light come on our 20 More

by hatebmysanantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry, Moe and Curly
July 07, 2015

Worst service in the world! DO NOT purchase a BMW in San Antonio. You can NOT get this dealer to service your car without waiting a long time. I need to have the AC looked at (ca More

by kcarey
Customer Service
Recommend Dealer
No
Employees Worked With
Ricky
June 26, 2015

The worse customer service I have ever had! I made an appointment on line one week in advance so I would not have to wait. When I arrived, again, I told him, I am dropping my vehicle off, I wil More

by Customer@001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Lugo Jr - Service Advisor
April 21, 2015

Very accommodating staff really tries to go out of their way to assist you. If you need transportation, they always get you a vehicle, out of warranty or not. I've never More

by nimyue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Scott
May 22, 2013

Took my wife's 2011 x3 in for 30k service. Was told by Mike Brehm that the tires were worn and needed replacement. I was quoted $1016, so I told him to have them replaced. He also informed me that th More

by Woomaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Brehm, Carlos Cervantes
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