Principle BMW of San Antonio - Service Center

Check engine sensor issues Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 i Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 in customer satisfaction. I don't want to deal with anyone else!! Solved my issues to great satisfaction. Thanks Ricky! More

Will not buy another BMW We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFT We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFTER the sale! The service is terrible! More

sorry I went there It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed More

Poor service, too busy I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer it into the service dept and couldn't find any parking and the service bays were all backed up. Over the next week, they replaced the brake pads, rotors, and sensor at $$$$ and I picked up the car the following Saturday. About two weeks later the car was making the same noise and was asked to bring it in and they would look at it. I trailered it in again this past week and they cannot hear the thumping noise from braking. It is frustrating not having a bmw dealership in San Angelo and having to trailer it to San Antonio and them not get it fixed correctly. It is also very hard to talk to anyone in the service department due to the volume of cars being serviced. More

I wish we had another dealership in san antonio Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had 6 BMWs. I took my car for a routine service and they found a "oil leak", they returned the car 1 week later with a "check engine" light on. 6 weeks later, and after changing multiple parts to "see what works" they returned the car. My advisor confessed that they sometimes can't handle complex M engines. They still charged me an absurd amount for all the labor and parts while they did their trial an error. I will never take my car here ever again. I will drive to Houson or Austin or ALASKA before I take my cars to this horrible place. Please review other people's comments before you here! More

Great driving cars, worst service ever BMW cars drive great. But heaven help you when you have a service light come on because BMW San Antonio won't. We had a warning light come on our 20 BMW cars drive great. But heaven help you when you have a service light come on because BMW San Antonio won't. We had a warning light come on our 2014 750Li that said our lighting system wasn't working properly. It indicated the car may not be safe to drive and to take it to the service center. When we called the service department they said they couldn't see the car for a month. You buy a new car and have a problem that is covered under warranty and you have to wait a month??? We asked to talk to a manager and they said we would get a call back. Guess what, no call! We tried to call back and the phone just went to voicemail. Finally my wife got angry, took the car there and waited until she could talk to the service manager. They finally agreed to look at the car and it was only a loose connection on the right headlight. Could have saved us a lot of aggravation by just looking at the car in the beginning. We like the way the BMW drives but will never buy another car from BMW San Antonio. More

Worst service in the world! DO NOT purchase a BMW in San Antonio. You can NOT get this dealer to service your car without waiting a long time. I need to have the AC looked at (ca DO NOT purchase a BMW in San Antonio. You can NOT get this dealer to service your car without waiting a long time. I need to have the AC looked at (car has less than 13,000 miles) and I can not get an appointment with a loaner car until April and it is July. They said I could take the car in and maybe they could get to it in 3-5 days. To scheduled an oil change (no car loaner) I have to wait over 30 days for an appointment. Previously, I did a walk in oil change and I was there almost 2 hours more than they said it would take when I dropped off the car. Waiting area is not nice. I wish I never traded my Lexus for a BMW. San Antonio Infiniti dealer always had a loaner car for a simple oil change that week. Update to previous post: I took my car in on Tuesday morning for an oil change and the AC recharged and got it back on Saturday, Although, Ricky cares about his customers and tried to get to my car for service, this service department can not handle the volume of BMWS cars. I was informed they will be moving to a new location and I hope they fix the problem of not having enough service stalls to work on the volume of BMW cars in this area. KCarey More

The worse customer service I have ever had! I made an appointment on line one week in advance so I would not have to wait. When I arrived, again, I told him, I am dropping my vehicle off, I wil I made an appointment on line one week in advance so I would not have to wait. When I arrived, again, I told him, I am dropping my vehicle off, I will pick it up tomorrow. I was told to "take a seat and a customer rep would come see me." After an hour, I asked why no one had spoke to me, This is unreal! THEN, they tried to charge me for a covered service! I will travel to Austin from now on. Please, please do not take your BMW to the San Antonio location. You will get extremely poor customer service and most like be overcharged. More

Very accommodating staff really tries to go out of their way to assist you. If you need transportation, they always get you a vehicle, out of warranty or not. I've never staff really tries to go out of their way to assist you. If you need transportation, they always get you a vehicle, out of warranty or not. I've never been scammed for unneeded repairs, and the service is completed in a timely manner. Everyone is always very courteous and friendly. More

Took my wife's 2011 x3 in for 30k service. Was told by Mike Brehm that the tires were worn and needed replacement. I was quoted $1016, so I told him to have them replaced. He also informed me that th by Mike Brehm that the tires were worn and needed replacement. I was quoted $1016, so I told him to have them replaced. He also informed me that the total service work would take 1.5 hours. The work took nearly 4 hours. Then came the billing. When I went to pay my bill for the tires, the total was suddenly $2026. They had misquoted by showing me the cost of only two tires. I expressed my anger over the mistake and offered no resolution. Several calls to Carlos Cervantes, the apparent service manager, have produced no acceptable results. I received one call from Carlos indicating that he would look into it and get right back to me. That was a week ago, still no call even with several voicemails left for him. BMW North America is supposedly looking into the matter, but I have had no further contact. I own two BMW's and will be hard pressed to ever buy another if this is the kind of service level I can expect. More