Principle BMW of San Antonio - Service Center

Above and beyond The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, J The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, Jose, noticed my vehicle warranty was close to expiring so he did a full vehicle check up and replaced everything from windshield wipers to interior cosmetic flaws. Jose has gone above and beyond to ensure my vehicle is a safe and comfortable drive. He also made it possible to service my vehicle despite the busy holiday rush and difficulty getting an appointment. More

Maintenance Ricky B was by far the most responsive professional of BMW San Antonio. I was greatly satisfied by the service that the dealership had to offer and wi Ricky B was by far the most responsive professional of BMW San Antonio. I was greatly satisfied by the service that the dealership had to offer and with Ricky's professional help. I would definitely recommend. Great job guys!!! More

Service experience I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, ther I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, there was obvious burnt smell. I contacted my sales advisor the same day and he assigned Ricky to be my service advisor. Ricky contacted me the following day and was very attentive with my concerns. There was a hiccup when vehicle was dropped off under the care of another service advisor (Jose Rodriguez) since Ricky was not available. Upon pick up of vehicle, Ricky provided great service. More

Check engine sensor issues Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 i Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 in customer satisfaction. I don't want to deal with anyone else!! Solved my issues to great satisfaction. Thanks Ricky! More

Will not buy another BMW We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFT We have owned a BMW and would like to purchase another one. BUT we will NOT! It's a shame that BMW of San Antonio doesn't care for their customers AFTER the sale! The service is terrible! More

sorry I went there It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed It took them three weeks to get my car back when I took it in. Service would not text me back on how the car was doing. I had my air-conditioner fixed More

Poor service, too busy I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer I took my bmw 535i to have back brakes repaired as they were making a noise when brakes applied. Since I don't live in San Antonio, I had to trailer it into the service dept and couldn't find any parking and the service bays were all backed up. Over the next week, they replaced the brake pads, rotors, and sensor at $$$$ and I picked up the car the following Saturday. About two weeks later the car was making the same noise and was asked to bring it in and they would look at it. I trailered it in again this past week and they cannot hear the thumping noise from braking. It is frustrating not having a bmw dealership in San Angelo and having to trailer it to San Antonio and them not get it fixed correctly. It is also very hard to talk to anyone in the service department due to the volume of cars being serviced. More

I wish we had another dealership in san antonio Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had Be advised... If you are buying a new car this dealership is ok. But for service is my worst experience of all time. I exclusively drive bmw and had 6 BMWs. I took my car for a routine service and they found a "oil leak", they returned the car 1 week later with a "check engine" light on. 6 weeks later, and after changing multiple parts to "see what works" they returned the car. My advisor confessed that they sometimes can't handle complex M engines. They still charged me an absurd amount for all the labor and parts while they did their trial an error. I will never take my car here ever again. I will drive to Houson or Austin or ALASKA before I take my cars to this horrible place. Please review other people's comments before you here! More

Great driving cars, worst service ever BMW cars drive great. But heaven help you when you have a service light come on because BMW San Antonio won't. We had a warning light come on our 20 BMW cars drive great. But heaven help you when you have a service light come on because BMW San Antonio won't. We had a warning light come on our 2014 750Li that said our lighting system wasn't working properly. It indicated the car may not be safe to drive and to take it to the service center. When we called the service department they said they couldn't see the car for a month. You buy a new car and have a problem that is covered under warranty and you have to wait a month??? We asked to talk to a manager and they said we would get a call back. Guess what, no call! We tried to call back and the phone just went to voicemail. Finally my wife got angry, took the car there and waited until she could talk to the service manager. They finally agreed to look at the car and it was only a loose connection on the right headlight. Could have saved us a lot of aggravation by just looking at the car in the beginning. We like the way the BMW drives but will never buy another car from BMW San Antonio. More

Worst service in the world! DO NOT purchase a BMW in San Antonio. You can NOT get this dealer to service your car without waiting a long time. I need to have the AC looked at (ca DO NOT purchase a BMW in San Antonio. You can NOT get this dealer to service your car without waiting a long time. I need to have the AC looked at (car has less than 13,000 miles) and I can not get an appointment with a loaner car until April and it is July. They said I could take the car in and maybe they could get to it in 3-5 days. To scheduled an oil change (no car loaner) I have to wait over 30 days for an appointment. Previously, I did a walk in oil change and I was there almost 2 hours more than they said it would take when I dropped off the car. Waiting area is not nice. I wish I never traded my Lexus for a BMW. San Antonio Infiniti dealer always had a loaner car for a simple oil change that week. Update to previous post: I took my car in on Tuesday morning for an oil change and the AC recharged and got it back on Saturday, Although, Ricky cares about his customers and tried to get to my car for service, this service department can not handle the volume of BMWS cars. I was informed they will be moving to a new location and I hope they fix the problem of not having enough service stalls to work on the volume of BMW cars in this area. KCarey More