Principle BMW of San Antonio - Service Center

Prompt efficient service, personable attention, attentive to detail, comfortable setting, snacks and coffee while you wait, short waiting time. I LOVE MY BMW♥️ to detail, comfortable setting, snacks and coffee while you wait, short waiting time. I LOVE MY BMW♥️ More

Prompt and courteous service. Great service advisor Juan Cantu provided knowlegable, sound and excellent service Great service advisor Juan Cantu provided knowlegable, sound and excellent service More

Juan was fantastic! Everyone I met on my first visit was so helpful and courteous’ Everyone I met on my first visit was so helpful and courteous’ More

Very professional & courteous. Listened very well. Received car within 2 hours as stated. Clean car. Listened very well. Received car within 2 hours as stated. Clean car. More

Quick, responsive, caring . They are committed to making sure your experience was a good one ! They are committed to making sure your experience was a good one ! More

Very professional but personal handling of my oil change. Still took 90 minutes but there were lots of folks there. Still took 90 minutes but there were lots of folks there. More

This is a very efficient dealership. They check you in fast and keep you informed throughout the process! They check you in fast and keep you informed throughout the process! More

The best service we have ever experienced. Fast, very friendly stayed in communication with us during the whole time our vehicle was in service and updated us. Fast, very friendly stayed in communication with us during the whole time our vehicle was in service and updated us. More

So dissatisfied! !!! Had an appointment on Dec 27th at 10:30 AM. For an oil change. It literally took 24 hours to get my car back. Anthony B sounded bothered that i w !!! Had an appointment on Dec 27th at 10:30 AM. For an oil change. It literally took 24 hours to get my car back. Anthony B sounded bothered that i was upset. I don’t live in SA. Lack of communication. I had to call. No text at all from anyone! what is the purpose of sending a text to have communication and was not even done to keep me posted with my car. Was not even offered a car especially when i don’t live in SA. No consideration at all from the service department. I More

Lauren was great as my new service representative, had a timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. timely loaner for me, kept me informed on the status of my Z4, and had it ready for pickup as promised. More