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Principle BMW of San Antonio - Service Center
San Antonio, TX
682 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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682 Reviews of Principle BMW of San Antonio - Service Center
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December 20, 2024
Seems there's no quality assurance check on my vehicle after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to after being serviced! Had my vehicle returned several times for maintenance not being done completely and not being done fully. I will not return to Principal BMW of San Antonio to have my vehicle serviced again. More
by rrgoatster
Employees Worked With
My Service Advisor, Gilbert Vasquez was top notch! Always professional, courteous, respectful, and attentive to my concerns. Thank you very much Gilbert!, Albert Saenz
December 20, 2024
They are scammers. They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if They didn’t even inspect my car saying need to change the hall engine. Guess what?. The repairs cost more than the car value . They even asked me if I have the title of the car or I still financing?. More
by Yassine
Employees Worked With
Andrew
December 13, 2024
The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their current levels. More
by brentington
Employees Worked With
Brendon Cassil
December 13, 2024
wait time for service on my front brake pads was sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a foll sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a follow up email with details regarding the parts that were replaced this year and what service actually needs to be completed. More
by Yulonda
Employees Worked With
Rebecca Martinez was extremely helpful
December 10, 2024
Principle BMW of San Antonio is a well-run machine! I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The servi I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The service advisors are responsive, professional and always helpful! I’m a fan! More
by A. Rhodes
Employees Worked With
John Gamboa
December 04, 2024
The team was very customer service focused and made sure I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text co I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text communication from the garage was refreshing to let me know what the status was of my vehicles service. This dealership is highly recommended! More
by zues447
Employees Worked With
Paul
November 28, 2024
Great service, great results, no complaints. The team here really does their best to make the unfun process of having work done to your car a little less unfun. The team here really does their best to make the unfun process of having work done to your car a little less unfun. More
by Danny C
Employees Worked With
Juan Cantu
