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Principle Toyota in Memphis - Service Center

Memphis, TN

4.8
635 Reviews

635 Reviews of Principle Toyota in Memphis - Service Center

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December 14, 2023

Principle Toyota is awesome! !! They go out of their way to help you anyway they can. If you’re looking at buying a car Jason he is awesome. He helped me get what I wanted at the More

by Melissa Layton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Carnett, Jason Montemayor, Rodger Parker
Dec 16, 2023 -

Principle Toyota in Memphis responded

Hi Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2023

Communication Excellent. Service Great and detailed. Timing On time. Thank You Mr. Rodger Parker and Jason Montemayor More

by wamyake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Montemayor, Rodger Parker
Dec 15, 2023 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff so supportive during your experience here at Principle Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2023

I thank you very much for this wonderful service, for this quick performance, and for providing all means of assistance. More

by harveyabdelmaseeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Forrester
Dec 08, 2023 -

Principle Toyota in Memphis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2023

Couldn’t ask for a better service department. Attentive. Helpful. Concerned about the accuracy and completeness of my vehicle needs. Waiting room very comfortable. And my service contact was extr More

by hoturner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Dec 08, 2023 -

Principle Toyota in Memphis responded

Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 01, 2023

I have used Principle Toyota since I bought my Tacoma there in 2016. I was disappointed when I saw they charged $10 a tire for a wheel weight. My tires were balanced and I got a wheel alignment but eac More

by RICKMAY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper Walker
December 01, 2023

Shelton Maben went out of his way to help me get my car serviced and discuss a new car without pressure. I was kept informed of all issues and my questions were answered completely. More

by rlbadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Dec 02, 2023 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2023

Installation of the console safe took much too long. Was it forgotten until I asked for an update after sitting almost 2 hours in the customer lounge? More

by dstrand100
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Dec 04, 2023 -

Principle Toyota in Memphis responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (901) 758-4040.

November 28, 2023

Service department coordinators are very thorough to explain the service recommended based on vehicle mileage. During the process they inform you via texts as to the progress of the service. If anyth More

by shannon.carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben, John Forrester, Rodger Parker
Dec 04, 2023 -

Principle Toyota in Memphis responded

Hi Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 23, 2023

I took my Camry in to get a recall situated. The service team was very kind and explained everything to me. I worked with a John I believe. He was very kind and knowledgeable. More

by Robbielegault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben, John Forrester, Rodger Parker
Nov 24, 2023 -

Principle Toyota in Memphis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 21, 2023

Service rep did an awesome job! Everything he told me was right online what how the service was completed. More

by daddieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Forrester
Nov 23, 2023 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Thank you, and have a fantastic day!

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