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Principle Toyota in Memphis - Service Center

Memphis, TN

4.8
635 Reviews

635 Reviews of Principle Toyota in Memphis - Service Center

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November 18, 2023

I received extraordinary customer service. I was pleased with the representative who patiently assisted me. I also enjoyed the popcorn, coffee and the cleanliness of the bathroom. More

by scrosshend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon , Shelton Maben
Nov 20, 2023 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 17, 2023

They are polite and their service is prompt and satisfying. They also introduced me the maintenance plan which I really liked and purchased. More

by Keiko.namba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Snell
Nov 19, 2023 -

Principle Toyota in Memphis responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2023

Superb customer service, a trained and knowledgeable staff. A great experience from beginning to end. Worth the trip no matter how far you have to come. More

by donnawhite1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Montgomery, Rodger Parker
Nov 11, 2023 -

Principle Toyota in Memphis responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2023

Excellent service visit! Jasper was very courteous and knowledgeable. He even took the time to explain results of the multipoint inspection item by item, which has not happ More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper Walker
Nov 10, 2023 -

Principle Toyota in Memphis responded

Hi Ron, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2023

Especially great service from my customer service representative John Snell. Mechanics completed the work on time and my vehicle was ready as promised. I give the dealership five stars. More

by roger_knapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Snell
Nov 10, 2023 -

Principle Toyota in Memphis responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2023

Mr Jasper handle my car real good. He explained what will happen and explained it after. More

by patricecann017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Jones
Nov 01, 2023 -

Principle Toyota in Memphis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 02, 2023 -

patricecann017 responded

Mr Jasper know what he is talking about, well with me he did. I call on a Thursday and I needed a alignment and yes I was the first one and he explained everything to me and the before and after. Wonderful.

October 25, 2023

My service was handled quickly and efficiently. MY Service rep, Rodger explained everything to me and how long it would take. The lobby area is always every clean and fresh. More

by rgoggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Nov 05, 2023 -

Principle Toyota in Memphis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 17, 2023

Great service! They have a new customer portal software system, which still has a few bugs to iron out, but looks promising. More

by cliffbhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Forrester
Oct 19, 2023 -

Principle Toyota in Memphis responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 16, 2023

Tire rotation and oil change should not be anywhere near price charged. Agent was very nice and does not control costs but I won't be returning after many years of nowhere else due to way overpriced service More

by Sandyg500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodger Parker
Oct 18, 2023 -

Principle Toyota in Memphis responded

Sandy, We apologize for not providing you with exceptional service. Please feel free to contact me directly. Sincerely, DAVID MONTGOMERY, Service Director (david.montgomery@principleauto.com)

October 12, 2023

Great job done in a responbile time. Work performed was explained in detail. Friendly employees. More

by wilkinsoncheryl2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Forrester, Rodger Parker
Oct 14, 2023 -

Principle Toyota in Memphis responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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