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Principle Toyota in Memphis - Service Center
Memphis, TN
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Principle Toyota in Memphis - Service Center
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April 19, 2023
This review is for the service department’s 100k mile service on a 4Runner. The service here is excellent and will continue to take my car to Principle in the future. service on a 4Runner. The service here is excellent and will continue to take my car to Principle in the future. More
by rrobbinsgolf@gmail.com
Employees Worked With
John Forrester
August 28, 2022
Never coming to this dealership again. Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions of my bills. He was being rude because of asking such questions. Then, I have said nicely that its ok here is my card just take it. And, he got really angry and told me not to talk to him that way. I was totally shocked. I asked him why is he getting angry? And, why is they being so rude? I am really sorry that he would overreact that way for no reason. He was also lying to the other employees that I have slammed the card on his face. This very ridiculous of him. There is a video recording and everything can be seen from the video. He will only be found lying pathetically. I am very heart broken right now because of this and wish I have never been to this dealership. He was also being very rude I came here last time. He told me that my oil change will be done in an hour. I have waited 1 hour and then came back to him, he said this time that it will take another 30 mins. Then, I came back to him after 30 mins, he said another 20 mins. I came back after 30 mins and my car wasn't ready. My wife needed help and she was calling me. When I came back for the 3rd time and my car wasn't ready, all I said to Rodger that "It took the longest time ever". And, he got very pissed of and said that he already told me its gonna take long. Why didn't I come earlier? And, he was calling other employees and telling them that I was very impatient and came to him 5 times for my car, while I have only came 3 times. And, I was talking to him Nicely said that this time I have waited the longest. I don't understand what's the point of getting angry regarding this? This is very unfortunate and ill mannered behavior to see from someone. I think this guy have some anger issues and need treatment for that. I moved to Memphis in 2018 and have been coming to this dealership in almost every six months. A lot of people have helped me before, specifically I remember a guy name Forrester. He was being nice and many other employees were being nice too. But, I had to deal with Mr. Rodger Parker twice and both times I had very bad experiences with him. I feel sorry for this person and hope he gets help curing his anger issues. I have never experienced behavior like this from anyone before. This is very pathetic. I will avoid coming to this dealership from now on. More
by Mohammad Islam
Employees Worked With
Rodger Parker
March 15, 2022
Jimmy was so great to work with! I was a first time car buyer and he made the process so seamless! I would highly recommend him to anyone! I was a first time car buyer and he made the process so seamless! I would highly recommend him to anyone! More
by Isabella K
Employees Worked With
Jimmy Rooker
December 15, 2021
If you do simple maintenance (oil replacement and tires rotation only) - be prepared to stay there for half a day even if you have appointment rotation only) - be prepared to stay there for half a day even if you have appointment More
by Dana Zabielski
Employees Worked With
John Forrester
November 30, 2021
Libra always does an outstanding job, and I always make sure I deal with him. He seems very knowledgeable about your needs and always courteous and friendly. A real pleasure to deal with. sure I deal with him. He seems very knowledgeable about your needs and always courteous and friendly. A real pleasure to deal with. More
by wwolfe41
Employees Worked With
Libra Jones
November 15, 2021
Great dealership, Rodger Parker is a pleasure to work with, always takes his time to help with any problems or questions we have. Highly recommend Principle Toyota. with, always takes his time to help with any problems or questions we have. Highly recommend Principle Toyota. More
by tvhj
Employees Worked With
Rodger Parker
July 30, 2021
Cassi was extremely friendly and helpful. They atmosphere at Principle was welcoming. I've already recommended Principle and Cassi to friends. Thank you Principle and Cassi!! atmosphere at Principle was welcoming. I've already recommended Principle and Cassi to friends. Thank you Principle and Cassi!! More
by jlgammill71
Employees Worked With
Brandon Hoss, Cassidy Nealy
May 13, 2021
Thank you Principle Toyota for your excellent service and also specifically to John Forrester for his professionalism and responses to my questions. It was a pleasure dealing with both John and Principle Toy also specifically to John Forrester for his professionalism and responses to my questions. It was a pleasure dealing with both John and Principle Toyota! More
by Mario
Employees Worked With
John Forrester
January 21, 2021
Andy pays attention to every detail. He goes above and beyond to get the job done. I appreciate his contribution to the dealership and the quality of work they do. beyond to get the job done. I appreciate his contribution to the dealership and the quality of work they do. More
by Denise.nall
Employees Worked With
Andy Hughey
