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Principle Toyota in Memphis - Service Center
Memphis, TN
619 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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619 Reviews of Principle Toyota in Memphis - Service Center
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January 21, 2021
Andy pays attention to every detail. He goes above and beyond to get the job done. I appreciate his contribution to the dealership and the quality of work they do. beyond to get the job done. I appreciate his contribution to the dealership and the quality of work they do. More
by Denise.nall
Employees Worked With
Andy Hughey
December 24, 2020
Pulled into the service center and Roger Parker came right out. Super friendly and knowledgable! We discussed what I needed done and Rodger wrote up my ticket. I had a ride pick me up and Roger sent right out. Super friendly and knowledgable! We discussed what I needed done and Rodger wrote up my ticket. I had a ride pick me up and Roger sent me texts throughout the day with updates. More
by SDLITTLEFIELD
Employees Worked With
Rodger Parker
August 19, 2020
Mr. Libra Jones, is the first Service Advisor, who had the professional courtesy and care to return my phone call. I tried at least a dozen time reaching all other service advisors at Principle Toyota and the professional courtesy and care to return my phone call. I tried at least a dozen time reaching all other service advisors at Principle Toyota and result was either no response upon ringing or no return calls. There are items one can do on line but there are certain other items you really need to talk to an advisor. Hope the management understand this aspect and advise others accordingly. Libra, you are a truly dedicated personnel. I wish I can see the same passion with others around you. Number of customer may matter but how many repeated customers matters a lot. You can definitely make a huge difference there. Keep up the good work Libra. More
by hkochat
Employees Worked With
Libra Jones
May 05, 2020
Libra has and continues to do an outstanding job! I cannot say enough great things about his honesty, professionalism and integrity. He always goes above and beyond to make sure I am satisfied with the cannot say enough great things about his honesty, professionalism and integrity. He always goes above and beyond to make sure I am satisfied with the results of service from the service department. Principle Toyota is lucky to have Libra working there and I hope they take as good of care of him as he does for my vehicle and me. More
by WT
Employees Worked With
Ryan also spoke with me to explain the problem with my vehicle. He did a great job and I cannot say enough great things about him as well!, Libra Jones
March 20, 2020
Requested a Buyers Inspection. Received part of a different inspection. Multipoint inspection was not received. Told the car was dead and they couldn’t jump it. A service department wasn’t able to different inspection. Multipoint inspection was not received. Told the car was dead and they couldn’t jump it. A service department wasn’t able to jump a car? My 19 year old son jumped it with no problem. Poor service, poor response from management. More
by Laurie
Employees Worked With
Tracy Tate, Todd Lochner
February 25, 2020
They treat us like family. We have now purchased 4 vehicles from Performance/ Principle Toyota and each time have a had a great experience. We have also used them for 100% of the service on 3 of the vehicles from Performance/ Principle Toyota and each time have a had a great experience. We have also used them for 100% of the service on 3 of the 4 vehicles and will use them on the one we just purchased. Great team, from sales, business, service and the Internet associates who answer questions before traveling to the dealership. More
by Delrod
Employees Worked With
Shay Montgomery, Greg Tyler, Tracy Tate, Buddy Carnett, Jerry Melton, David Sees, Cassidy Nealy
February 19, 2020
Family! David treats our cars as though they were his own. He is a quality service manager!! We sawhim in a restaurant with his family and he knew ouir names David treats our cars as though they were his own. He is a quality service manager!! We sawhim in a restaurant with his family and he knew ouir names, asked how the cars were operating. He really cares about his job. More
by 2 Retirees drivng Toyotas
Employees Worked With
Shay Montgomery, Jimmy Rooker, David Sees
January 22, 2020
Jim Nelson was a friend to his customers I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always knowledgeable and personable with every transaction. I think that he should be honored in some tangible way so that his friends on the other side of the counter can express their sentiments in his loss. He is a parts legend and will be fondly remembered. More
by Tkhill7
Employees Worked With
Tracy Tate, Gene Brewer, Keith Magnifico, Jim Nelson, Ronnie Burch
June 14, 2019
Servicing done for my car I took my car to the service department at Principle Toyota since it had a servicing issue. They checked it and kept it for almost 3 days and when it I took my car to the service department at Principle Toyota since it had a servicing issue. They checked it and kept it for almost 3 days and when it came back it was still making the same noise so I had to take it back right next day and got in touch with the same person who said they had missed checking one of the parts but now that its checked, it should run fine. Brought it home and it did the same thing. I was very frustrated and so I took it back to them early morning and met with the gentlemen Tracy who said he would personally take care of it and that I wouldn't have to worry about paying for the services this time due to me paying for it both the times before. He gave me a rental car to use while they kept my vehicle and it took almost a week long before they gave it back but when it came back, it was like nothing was ever wrong with it! I would like to give a huge THANK YOU to Mr. Tracy Tate for being a HUGE help in helping us figure out what was wrong with our car and getting it fixed the right way, finally! Thank you for going above and beyond and for being a very nice, caring and understanding service agent and a great person inside and out! I would definitely recommend Mr.Tate since you will not regret your experience with him and will go hassle free with your car problem resolved entirely! Thank you again Tracy and I apologize for posting this review very late but my family and I really appreciate your service! Thank you! :) More
by Mickey
Employees Worked With
Tracy Tate
June 07, 2019
Helpful You never have to wait around for Libra to ask "if you have been helped". He is awesome! I would recommend him to all of my family! You never have to wait around for Libra to ask "if you have been helped". He is awesome! I would recommend him to all of my family! More
by Security at it's BEST
Employees Worked With
Shelton Maben, David Sees, Libra Jones
