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Principle Toyota in Memphis - Service Center
Memphis, TN
635 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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635 Reviews of Principle Toyota in Memphis - Service Center
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May 05, 2023
The service dept is great. Fast and kept me informed throughout. If you need your Toyota taken care of, this is the place to take it. Fast and kept me informed throughout. If you need your Toyota taken care of, this is the place to take it. More
by Fwinkler2147
Employees Worked With
Jasper
May 02, 2023
Reminder notices were provided prior to service appt; all contact with employees was very pleasant; a nice and clean waiting area provided; and an explanation of services was provided. contact with employees was very pleasant; a nice and clean waiting area provided; and an explanation of services was provided. More
by kay
Employees Worked With
Rodger Parker
April 29, 2023
Mr. Jasper Walker has great customer service skills. He made sure to let me know what I will need to get done to my car on my next service visit. He has been one of the best service technician. made sure to let me know what I will need to get done to my car on my next service visit. He has been one of the best service technician. More
by gerthaalexander
Employees Worked With
Jasper Walker
April 22, 2023
Mr.JASPER Walker is nice person and patient. He let me know what problems my car have. If next appointment I need change. He is good person I ever meet. know what problems my car have. If next appointment I need change. He is good person I ever meet. More
by Chih Lin
Employees Worked With
Jasper walker
April 20, 2023
Brought in my 2004 Tundra for normal service, oil change and tire rotation. As usual they recommended a few more service items which I probably needed (being a 19 year old truck). They were courteous and and tire rotation. As usual they recommended a few more service items which I probably needed (being a 19 year old truck). They were courteous and efficient and the price was reasonable. More
by pttkz
Employees Worked With
Jasper Walker
April 19, 2023
This review is for the service department’s 100k mile service on a 4Runner. The service here is excellent and will continue to take my car to Principle in the future. service on a 4Runner. The service here is excellent and will continue to take my car to Principle in the future. More
by rrobbinsgolf@gmail.com
Employees Worked With
John Forrester
August 28, 2022
Never coming to this dealership again. Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions of my bills. He was being rude because of asking such questions. Then, I have said nicely that its ok here is my card just take it. And, he got really angry and told me not to talk to him that way. I was totally shocked. I asked him why is he getting angry? And, why is they being so rude? I am really sorry that he would overreact that way for no reason. He was also lying to the other employees that I have slammed the card on his face. This very ridiculous of him. There is a video recording and everything can be seen from the video. He will only be found lying pathetically. I am very heart broken right now because of this and wish I have never been to this dealership. He was also being very rude I came here last time. He told me that my oil change will be done in an hour. I have waited 1 hour and then came back to him, he said this time that it will take another 30 mins. Then, I came back to him after 30 mins, he said another 20 mins. I came back after 30 mins and my car wasn't ready. My wife needed help and she was calling me. When I came back for the 3rd time and my car wasn't ready, all I said to Rodger that "It took the longest time ever". And, he got very pissed of and said that he already told me its gonna take long. Why didn't I come earlier? And, he was calling other employees and telling them that I was very impatient and came to him 5 times for my car, while I have only came 3 times. And, I was talking to him Nicely said that this time I have waited the longest. I don't understand what's the point of getting angry regarding this? This is very unfortunate and ill mannered behavior to see from someone. I think this guy have some anger issues and need treatment for that. I moved to Memphis in 2018 and have been coming to this dealership in almost every six months. A lot of people have helped me before, specifically I remember a guy name Forrester. He was being nice and many other employees were being nice too. But, I had to deal with Mr. Rodger Parker twice and both times I had very bad experiences with him. I feel sorry for this person and hope he gets help curing his anger issues. I have never experienced behavior like this from anyone before. This is very pathetic. I will avoid coming to this dealership from now on. More
by Mohammad Islam
Employees Worked With
Rodger Parker
March 15, 2022
Jimmy was so great to work with! I was a first time car buyer and he made the process so seamless! I would highly recommend him to anyone! I was a first time car buyer and he made the process so seamless! I would highly recommend him to anyone! More
by Isabella K
Employees Worked With
Jimmy Rooker
