Principle Toyota in Memphis - Service Center

Mr. Smith Mr. Smth was great. I left in the car i went looking for with the help of him The process to get it didnt take long at all i was there maybe 3 hours Mr. Smth was great. I left in the car i went looking for with the help of him The process to get it didnt take long at all i was there maybe 3 hours at the most. Thank you for great service More

Blown away Recently bought a creampuff 2013 Tacoma Sport 4x4 with 105,000 miles on it. Wanted a price quote on getting the driveshafts greased. Every other flu Recently bought a creampuff 2013 Tacoma Sport 4x4 with 105,000 miles on it. Wanted a price quote on getting the driveshafts greased. Every other fluid on the truck is brand new. I was standing in the service center waiting for an opening to approach one of the advisors. A gentleman walked out of a nearby office and asked if I'd been helped. I said not yet and he asked what he could help me with . I told him I was just looking to get the grease fittings topped off and wondered what something like that might cost. He said "Hang on..." He disappeared around the corner and about out a minute later walked up with a grease gun. "Where are you parked?" After I picked my jaw up off the floor I pointed out front. He complimented the condition of the truck and crawled under it. I crawled under the other side, Again, he mention how unbelievably clean it was. We chit-chatted about motorcycles and five minutes later he was done. As we crawled out I asked him "How much?". He said "No charge, just remember us if you need anything." I said "Ok, what's your name?" "I'm Jim, the Service Manager." I have been a Toyota guy since 1985 (Van). I have gone 33 consecutive years with at least one Toyota in my driveway (right now I have three). I have five grown kids - four of them drive Toyotas (one of them is a teacher in Kenya and drives a Toyota Hilux). My two best friends were Ford and Chevy truck guys. One now drives a Tacoma, the other, a Tundra. They have all watched how boringly reliable my life has been as a Toyota owner. Service departments have never been a bragging point with me. I've never had a problem with one but they've always come across as busy but doing the best they can. I give 5 stars on the surveys but never elaborate about anything extraordinary. Jim Jablonski single handedly changed that. I eat lunch with four different groups of guys throughout the week (retired, tough life). I will tell this story many times over among my friends and family. To a guy like Jim it was probably "Not a big deal, just doing my job". I disagree. He could have easily handed me off to one of his busy advisors and there is literally no telling how that would have played out. I guarantee you not one of those guys would have grabbed a grease gun, walked out past everybody sitting in that waiting room, crawled under my truck and sent me on my way five minutes later - no charge. I will never forget it. Toyota for life, Tom Warren (e-mail & phone # on file with you guys) More

Great care from the service department and upper management How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service b How a business responds when everything goes well is not whats important. I can speak from experience because not only do I own two customer service based business, I work for the fire department which is all about customer service. Our initial dealings with Principle Toyota were for warranty work on my wife's van. The initial contact and the next couple of months did not go well so I started working my way to the top of the ladder which was not a difficult thing to do. I emailed and immediately received a call from Todd Lochner who is part owner and General Manager. Mr. Lochner not only admitted fault but very calmly told me the reason for the break down in communication followed by an easy solution. Two days later we showed up with the van and were met outside not only by the Service manager, Mr. Tate, but by Mr. Lochner as well. Our issues was not only handled but was handled without waiting for warranty approval and paid for by the service department. When we arrived to pick up our van Mr. Tate met with my wife, sat in the van with her and made sure she was satisfied with the repair. Not only was the repair made but I leaking valve stem was replaced, oil changed and the van washed. This is how you handle customers. We both drive Toyota's and will give Principle Toyota the first shot at selling us our new cars. More

Tracy Tate is VERY helpful On 23 December 2017, my family was traveling across north Mississippi and our sunroof blew out. We stopped in during the late afternoon when people w On 23 December 2017, my family was traveling across north Mississippi and our sunroof blew out. We stopped in during the late afternoon when people were trying to leave their work and get home for the Christmas holiday. Tracy told me they didn't have a sunroof on-hand to install, but he and his crew came up with a solution that allowed my family to safely continue our travels and make it home. He went above-and-beyond to assist us that day. He made sure we felt welcome and directed us to the waiting area and told us to help ourselves to some refreshments while our vehicle was tended to. I really appreciate the courtesy and genuine care extended by Tracy Tate and they people he had working for him that day. Thank you! More

headlight replacement I want to commend Edwin Gutierrez for his assistance yesterday. My son tried to replace the headlight on my Prius, but it turned out to be too diffic I want to commend Edwin Gutierrez for his assistance yesterday. My son tried to replace the headlight on my Prius, but it turned out to be too difficult for him. I called Principle Toyota"s service department to set up an appointment to have the bulb replaced. Lucky for me, Edwin Gutierrez answered the phone and told me I could come out right away and get the job done. He met me at my car and took care of everything. I really appreciate the service at Principle Toyota. More

Horrible Service Appt set for 9:00. Simple maintenance items. Did not get car back until 5:30. Poor explanation from management (that guy has been sick) and no apol Appt set for 9:00. Simple maintenance items. Did not get car back until 5:30. Poor explanation from management (that guy has been sick) and no apologies. Did not get any recommendations for possible extra work. These guys are overloaded. You should probably look elsewhere. More