Principle Toyota in Memphis - Service Center

Requested a Buyers Inspection. Received part of a different inspection. Multipoint inspection was not received. Told the car was dead and they couldn’t jump it. A service department wasn’t able to different inspection. Multipoint inspection was not received. Told the car was dead and they couldn’t jump it. A service department wasn’t able to jump a car? My 19 year old son jumped it with no problem. Poor service, poor response from management. More

They treat us like family. We have now purchased 4 vehicles from Performance/ Principle Toyota and each time have a had a great experience. We have also used them for 100% of the service on 3 of the vehicles from Performance/ Principle Toyota and each time have a had a great experience. We have also used them for 100% of the service on 3 of the 4 vehicles and will use them on the one we just purchased. Great team, from sales, business, service and the Internet associates who answer questions before traveling to the dealership. More

Family! David treats our cars as though they were his own. He is a quality service manager!! We sawhim in a restaurant with his family and he knew ouir names David treats our cars as though they were his own. He is a quality service manager!! We sawhim in a restaurant with his family and he knew ouir names, asked how the cars were operating. He really cares about his job. More

Jim Nelson was a friend to his customers I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always knowledgeable and personable with every transaction. I think that he should be honored in some tangible way so that his friends on the other side of the counter can express their sentiments in his loss. He is a parts legend and will be fondly remembered. More

Servicing done for my car I took my car to the service department at Principle Toyota since it had a servicing issue. They checked it and kept it for almost 3 days and when it I took my car to the service department at Principle Toyota since it had a servicing issue. They checked it and kept it for almost 3 days and when it came back it was still making the same noise so I had to take it back right next day and got in touch with the same person who said they had missed checking one of the parts but now that its checked, it should run fine. Brought it home and it did the same thing. I was very frustrated and so I took it back to them early morning and met with the gentlemen Tracy who said he would personally take care of it and that I wouldn't have to worry about paying for the services this time due to me paying for it both the times before. He gave me a rental car to use while they kept my vehicle and it took almost a week long before they gave it back but when it came back, it was like nothing was ever wrong with it! I would like to give a huge THANK YOU to Mr. Tracy Tate for being a HUGE help in helping us figure out what was wrong with our car and getting it fixed the right way, finally! Thank you for going above and beyond and for being a very nice, caring and understanding service agent and a great person inside and out! I would definitely recommend Mr.Tate since you will not regret your experience with him and will go hassle free with your car problem resolved entirely! Thank you again Tracy and I apologize for posting this review very late but my family and I really appreciate your service! Thank you! :) More

Helpful You never have to wait around for Libra to ask "if you have been helped". He is awesome! I would recommend him to all of my family! You never have to wait around for Libra to ask "if you have been helped". He is awesome! I would recommend him to all of my family! More

Greg Tyler and David Sees are the best Greg Tyler (Service Manager) and David Sees (Service Advisor) are two of the best employees that Principle Toyota has. Once again, they’ve exceeded m Greg Tyler (Service Manager) and David Sees (Service Advisor) are two of the best employees that Principle Toyota has. Once again, they’ve exceeded my expectations by quickly getting my 1997 vehicle serviced . More

Jim Nelson is AWESOME!!!! Jim always makes sure I get the right part the first time. If you need a part for your Toyota go an see him you won't be sorry. Jim always makes sure I get the right part the first time. If you need a part for your Toyota go an see him you won't be sorry. More

My service experience I couldn’t ask for a better person to do business with. Shay is not only professional but she makes you feel like you are an important person. She is I couldn’t ask for a better person to do business with. Shay is not only professional but she makes you feel like you are an important person. She is a very trustworthy person and I highly recommend her. More