Principle Toyota in Memphis - Service Center

Two Hour Wait to Change a Battery I had battery trouble over the weekend and woke up to a truck that wouldn't start on Monday morning. Drove in to the dealership first thing that morni I had battery trouble over the weekend and woke up to a truck that wouldn't start on Monday morning. Drove in to the dealership first thing that morning after having to jump start my truck. I was about the tenth vehicle to arrive and was told it would be a two hour wait for them to change a battery. Since I couldn't turn off the truck do to having to be jumped started again, the service advisor told me he would have the technician move it and put a note on the truck to leave it running... for two hours! This is ridiculous and extremely unprofessional! More

Cassidy was great! I inquired online and Cassidy Nealy was very quick to respond back! She and Walker Stahnke exceeded my husband and I car buying expectations! If your I inquired online and Cassidy Nealy was very quick to respond back! She and Walker Stahnke exceeded my husband and I car buying expectations! If your in search for a vechicle they are the ones to go too! Thanks for making it so easy and getting us in and out quick as possible!! More

Maintenance of car We have bought 3 cars at this dealership, however after our last maintenance experience this place is not a place to do business. They sold us a main We have bought 3 cars at this dealership, however after our last maintenance experience this place is not a place to do business. They sold us a maintenance contract at a higher price than the sum of the individual maintenance. People were unfriendly especially since English is not our primary language. Not to be recommended compared to other Toyota dealerships in the Memphis area More

Service Department - Lack of Communication In October 2016, I made an “on-line” appointment, as the 800 number suggests, for a couple of RECALL items on a 2010 Toyota RAV4. I specified both o In October 2016, I made an “on-line” appointment, as the 800 number suggests, for a couple of RECALL items on a 2010 Toyota RAV4. I specified both of the RECALL items (check/repair suspension and seatbelt) and that I would “wait” for the checks/repairs to be done. Shortly thereafter, a confirmation via email was received from Principle Toyota. All is good, so far… We arrive promptly for our appointment and were greeted in a timely fashion. The service advisor stated that we would not be able to get the vehicle serviced today due to the parts not being in stock. WHAT?! At this point, I let it be known that I was a very unhappy customer. The online service request specifically requests that someone advise me, via email or phone, if the parts would not be available for this appointment. Not so much as a peep from anyone at Principle Toyota to give us a “heads up” that this appointment was not doable. No courtesy call… nothing! This was incredible! Surely there is a plan of action to notify customers if there is a reason why the appointment will not be feasible. Is this the first incident such as this at Principle Toyota? What went wrong? The service writer did say she would get the parts ordered and call to reschedule so we can try it again. I was grateful for this but this could have been avoided altogether. I am assuming after describing the above referenced scenario, of how this went down, I probably don’t need to elaborate on how upset and disappointed I was at the outcome of this appointment. A FEW DAYS LATER, THE SAGA CONTINUES… I received a call the following Monday morning from Principle Toyota letting me know that the ordered parts were in and to schedule an appointment. We scheduled a lunch time drop off appointment for pickup after 5:00pm on a weekday. We arrived promptly for said appointment and waited patiently for the service advisor. After he examines our car, we begin to discuss the services scheduled for the vehicle. He mentions there are three recalls of which one (suspension issue) would require a “special tool” that Principle Toyota does not have. WHAT?! This can't be happening again! As I begin to lose my cool for the second time in less than a week with the staff of Principle Toyota, the Service Director, steps up to see if he can diffuse the situation. It becomes apparent, as we are speaking with him, that he knows nothing of last week’s incident/encounter with the service department. After some discussion, he vowed to get the recalls handled by the end of the day. With these events playing out as they did, many questions come to mind… Out of thousands of vehicles recalled, are we the very first customers who have brought in a RAV4, for the suspension recall, to this particular dealership? Do other customers, who have recalls, encounter these kinds of issues with the service department at Principle Toyota? Is basic communication taught and encouraged to the employees of Principle Toyota? What was the cause of the confusion/inconvenience for the second time in less than a week? Has this been addressed? Why were our dealings with Principle Toyota so aggravating and frustrating? Who is responsible for customer satisfaction and retention? Communication is key… amongst the staff and with your customers. To date, no response from any key individual at Principle Toyota since the debacle has ended. Does anyone there really care? More

Great excellent service Only people that i trust my vehicle to. I have tried many service centers and dealers, Principle Toyota surpasses them all. Thank you for your excelle Only people that i trust my vehicle to. I have tried many service centers and dealers, Principle Toyota surpasses them all. Thank you for your excellent service. More

Parts Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. Gene knows his Toyota parts very well. He is Very helpful, very polite. I trust him to hand me parts I needed. I Never had an issue. More

EXCELLENT SERVICE Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was i Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was interested in the customer, attentive and knowledgeable about what was going on with my car. She was also understanding about my need to keep costs down and did all she could to help me in that area. It's rare these days to get customer service like that. More

Outstanding service David Sees is my service manager and always does an outstanding job in meeting my service needs. This department is so much more friendly than other s David Sees is my service manager and always does an outstanding job in meeting my service needs. This department is so much more friendly than other service departments I have used. Strongly recommend. More