Principle Toyota in Memphis - Service Center

Service dept. treats the customer with respect Changed dealerships to service my trusty and much-loved Prius after experiencing from-bad-to-worse service the past 3 visits at another dealership. Ma Changed dealerships to service my trusty and much-loved Prius after experiencing from-bad-to-worse service the past 3 visits at another dealership. Making the appointment online was easy and straightforward. I was greeted courteously and professionally. The check-in area was well-organized and the staff members were well-prepared and working as a team. No one tried to "up-sell" me on unnecessary services for $$$ over what I actually needed (a *big* problem with previous dealership). Principle made me feel that I was respected as a valued customer with a brain and knowledge of my car, not looked at as a mark to run a con game on. I was given a very reasonable estimated time of completion and they beat that by 10 minutes. The waiting area was clean, roomy and comfortable with free coffee and popcorn. The price for servicing the car was very good and the whole experience was an entirely positive one. I will definitely be returning. More

Principle Toyota. Service is great at Principle Toyota! I was given a length of time to derive my car and is was ready when I was told it would be. Always a good experi Service is great at Principle Toyota! I was given a length of time to derive my car and is was ready when I was told it would be. Always a good experience there. Greg Tyler is my go-to and I highly recommend you ask for him to service your car. More

30,000 mile service As always it is great to work with Shay, she is very helpful and gives honest advice each time we bring our car to the dealership. As always it is great to work with Shay, she is very helpful and gives honest advice each time we bring our car to the dealership. More

Not recomonding the do and dont to the customers. I have went for an Oil change and the service person did not recommended that oil change is not required. because its a synthetic oil and the vehicle I have went for an Oil change and the service person did not recommended that oil change is not required. because its a synthetic oil and the vehicle haven't crossed more that 2500 miles, but still i went for change based on due date. Same situation with my friend and other service person had recommended him not to go for an oil change. More

Fast and Friendly I have been coming to this dealership for 13 years and Principle is like good wine.....it is getting better with age each time I come! This time it w I have been coming to this dealership for 13 years and Principle is like good wine.....it is getting better with age each time I come! This time it was a total of about 25 minutes to get an oil change! That is fantastic! Great ambience......good popcorn while waiting.....and friendly smiling faces everywhere I looked. This is the place to come for all your needs from buying a beautiful vehicle to service! I recommend this place totally! Gina H. Reavis More

Fast and friendly They got me in and out even without making an appointment. Very friendly, helpful, and knowledgeable staff. With service like that there is no reason They got me in and out even without making an appointment. Very friendly, helpful, and knowledgeable staff. With service like that there is no reason to take your vehicle anywhere else. More

Service I arrived at the service bay door about 10 minutes until they were opene. At exactly 7:00am the services bay doors open. I was greeted by David Sees. I arrived at the service bay door about 10 minutes until they were opene. At exactly 7:00am the services bay doors open. I was greeted by David Sees. He was very courteous and professional. My 2015 Tundra was finished about 40 minutes later. Thank you!?? More

Bad Experience I tried this place for service twice each time was bad. I would never take my vehicle here for service again! Spoke with the service manager about m I tried this place for service twice each time was bad. I would never take my vehicle here for service again! Spoke with the service manager about my issue and he seemed like he could care less. More

Great Service Experience Last week we had a 10am appointment for our first scheduled 5,000 mile service for our recent new 4Runner purchase. Upon my arrival Seth got my vehicl Last week we had a 10am appointment for our first scheduled 5,000 mile service for our recent new 4Runner purchase. Upon my arrival Seth got my vehicle checked in promptly. The service was done quickly and our dirty vehicle was returned with a fresh wash. Great job!!! More

Maintenance experience I took my wife's Prius for its routine maintenance and Greg was the person who managed the service process for me. Courteous and timely service, witho I took my wife's Prius for its routine maintenance and Greg was the person who managed the service process for me. Courteous and timely service, without ifs and whats, was appreciated. He also made sure I received available discounts for various components of the service for which I was ignorant. This sort of positive and helpful attitude should be expected in every service, but delivered rarely, I was happy to see that there are still some service providers who are genuinely customer oriented. Thank you, Greg.. More